1mo
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Customer Journey Lead
Washington, District of Columbia, United States
$65k-$75k/yr OnsiteFull Time
3+ YOE3+ years in customer experience, insights, e‑commerce or related; experience with Gladly, Shopify or Yotpo preferred; strong analytics, reporting, and cross-functional collaboration skills; ability to manage escalations.
Gladly, Shopify, Yotpo
4w
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Director, Sales Customer Journey Strategy
Fort Lauderdale, Florida, United States
OnsiteFull Time
10+ YOE10+ years in customer experience, journey, digital or product strategy; enterprise-level journey strategy experience; prior people leadership; strong customer insight, cross-functional influence, business case and financial modeling skills; familiarity with AI-enabled capabilities.
1w
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Indianapolis - Customer Journey Auditor
Indianapolis or Columbus
FieldFull Time
Perform store inspections, ensure compliance with image, safety, food service and marketing standards; must have high school diploma, valid driver\u0002s license, attention to detail, and ability to lift 40-50 lbs.
1mo
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Customer Experience Journey Specialist
United States
$25-$30/hr RemoteFull Time
1+ YOEBachelor's degree,1–2 years customer success/sales/support experience,analytical and reporting skills,CRM (Salesforce) familiarity,strong communication and sales/customer focus,US work eligibility required.
Salesforce
3w
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Customer Journey Operations Analyst
Brentwood, Missouri, United States
HybridFull Time
Drive operational excellence across the customer experience through systems administration, EDI support, process improvement, reporting, and cross-functional collaboration.
Microsoft Power BI, Microsoft Suite, Salsify, PMI Platform, CRM, EDI
2mo
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Senior Manager, Customer Segments & Journey Activation
New York, New York, United States
$110k-$120k/yr OnsiteFull Time
5+ YOE5–8+ years in customer intelligence, lifecycle marketing, CRM, customer analytics, or related fields; CDP/CRM experience; segmentation and journey mapping; data-driven insights; cross-functional collaboration.
CDP, CRM, data analysis tools
1w
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Mgr. - Voice of Customer and Journey (7721)
United States
OnsiteFull Time
5+ YOE3+ MgmtBachelor's degree,5+ years in Customer Experience/VoC or journey optimization,3+ years managing teams,experience with NPS/CSAT and survey design,Qualtrics and project management tool familiarity.
Qualtrics, Smartsheet, Monday.com
1w
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Mgr. - Voice of Customer and Journey
Charlotte, North Carolina, United States
OnsiteFull Time
5+ YOE3+ MgmtBachelor's degree required; 5+ years in customer experience/VoC/journey optimisation, 3+ years leading teams. Experience with survey design, NPS/CSAT, data analysis, and project management; Qualtrics preferred.
Qualtrics, Smartsheet, monday.com
1mo
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Executive Director, Existing Customer journey and Experience
Wilmington or New York
$171k-$260k/yr OnsiteFull Time
10+ YOEBachelor's degree, 10+ years in customer journey strategy or omnichannel planning, expertise in digital/mobile experiences and personalization, proven cross-functional partnership and team leadership, strong communication and stakeholder management.
4d
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VP, Customer Journey & Audience Insights
New York City, New York, United States
$140k-$225k/yr RemoteFull Time
Bachelor's or equivalent,10-12+ years in customer experience/lifecycle marketing or insights with leadership, CRM and analytics expertise, strategic and cross-functional collaboration skills.
Salesforce, Microsoft Office 365
6d
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CX Journey Owner
United States
$86k-$163k/yr HybridFull Time
3+ YOE3+ years in customer experience, journey mapping, human-centered design, and project execution; high school diploma required, bachelor’s preferred; strong communication, analytical, and stakeholder management skills.
Microsoft Office
1w
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Journey Coordinator
Salisbury, Maryland, United States
$31-$35/hr OnsiteFull Time
Bay Harbor Post Acute and Healthcare Center: Skilled nursing facility providing subacute and long-term care.
0+ YOELicensed LPN in Maryland required; experience in skilled nursing preferred. Strong communication, customer service, organizational skills; proficiency with Microsoft Office and EMR; knowledge of resident rights/HIPAA preferred.
Microsoft Office, Electronic Medical Records (EMR)
5d
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Journey & Design Lead - Retirement Plan Solutions
Radnor or Charlotte or Fort Wayne or Omaha
$73k-$132k/yr HybridFull Time
3+ YOE3+ years leading customer journey redesign in financial or regulated industries; strong communication and presentation skills; bachelor's degree or equivalent; experience with user research and cross-functional delivery.
2w
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Guest Journey Ambassador
New York City, New York, United States
$23/hr OnsiteFull Time
Hospitality or customer service experience valued; strong verbal and written communication, problem solving, attention to detail, and flexibility to work varied hours including weekends and holidays.
5d
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Lifecycle & Customer Journey Operations Specialist
Hoffman Estates, Illinois, United States
HybridFull Time
4+ YOE4+ years in product/growth or technical, data-driven role; experience with product analytics, event tracking, automated emails/notifications; strong analytical skills; works closely with engineering.
Amplitude, Mixpanel, GA4
1w
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Journey Coordination Manager
United States
$75k-$95k/yr RemoteFull Time
3+ YOE3+ years in surrogacy case management or high-touch client success, team leadership experience, crisis management, CRM and project management proficiency, strong attention to compliance and detail.
Google Chat, Spark, CRM, Journey Management, PandaDoc, SeedTrust, JM
4w
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Director of Customer Operations & Journey Transformation
United States
RemoteFull Time
5+ YOE5+ years in customer/revenue/business operations or related fields; experience designing cross-functional workflows, systems thinking, facilitation, and stakeholder alignment; Salesforce experience preferred.
Salesforce
1w
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Journey Activation and Optimization Analyst
Woonsocket, Rhode Island, United States
$47k-$112k/yr HybridFull Time
3+ YOE3+ years executing and optimizing customer journeys; strong SQL and analytical skills; experience translating strategy into technical execution, QA, launch, monitoring, and dashboarding.
SQL, Adobe, Salesforce
6d
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Student Journey Advisor
Birmingham, Alabama, United States
OnsitePart Time
Current Highlands College student; high attention to detail, communication and customer service skills; able to lift 50 lbs, drive between campuses, stand for long periods; maintain confidentiality.
1w
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Adobe Journey Optimizer (AJO) B2B Lead
United States
$125k-$175k/yr OnsiteFull Time
7+ YOE7+ years in MarTech/Marketing Operations,3+ years hands-on with Adobe Journey Optimizer and Adobe Experience Platform,experience with customer data modeling,Databricks integration,identity design and stakeholder management.
Adobe Journey Optimizer, Adobe Journey Optimizer B2B Edition, Adobe Experience Platform, Adobe XDM, Databricks, Salesforce, Microsoft Dynamics 365
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