14 customer journey jobs at 9 companies in Washington, DC
2mo
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Customer Journey Lead
Washington, District of Columbia, United States
$65k-$75k/yr OnsiteFull Time
3+ YOE3+ years in customer experience, insights, e‑commerce or related; experience with Gladly, Shopify or Yotpo preferred; strong analytics, reporting, and cross-functional collaboration skills; ability to manage escalations.
Gladly, Shopify, Yotpo
3w
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Customer Insights Lead
Washington, District of Columbia, United States
OnsiteFull Time
8+ YOE5+ Mgmt8+ years in service/experience design with expertise in qualitative and ethnographic research, journey mapping, translating insights into product and operational requirements, and experience managing design teams.
2w
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Marketing Program Lead – Applicant and Customer Journey Marketing
Baltimore, Maryland, United States
$85k-$110k/yr HybridFull Time
5+ YOERequires 5+ years of strategic marketing experience, a relevant bachelor's degree, campaign development, analytical and communication skills, Microsoft Office proficiency, and cross-functional collaboration experience.
Microsoft Office, Adobe Campaign
1mo
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Senior Service Designer
McLean, Virginia, United States
$120k-$180k/yr RemoteFull Time
6+ YOEAbility to obtain U.S. Public Trust clearance; 6+ years in human-centered/service/customer experience design; strong research, workshop facilitation, journey mapping, and Agile experience.
Adobe Creative Suite, Mural, Lucidchart
1w
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Federal Associate Experience Consultant 2027
Herndon, Virginia, United States
$65k-$98k/yr OnsiteFull Time
Bachelor's degree; customer research, data analysis, design thinking, journey mapping, presentation, storytelling, workshop facilitation, and cross-functional collaboration skills; ability to obtain federal clearance.
IBM Design Thinking, IBM Cloud
1w
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Senior Manager, Nonprofit Member Experience
Alexandria or Colorado or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kentucky or Maryland or Minnesota or Nebraska or Nevada or North Carolina or Ohio or Oregon or Pennsylvania or Tennessee or Texas or Virginia or Washington or West Virginia
$70k-$75k/yr HybridFull Time
7+ YOERequires 7 years in marketing, communications, customer experience, member success, nonprofit programs, or related work; journey ownership, analytics, cross-functional influence, and strong writing skills.
Salesforce, CRM, NPS, CSAT
1mo
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Service Designer
McLean, Virginia, United States
$85k-$150k/yr OnsiteFull Time
4+ YOE4+ years in service, human-centered, or customer experience design; portfolio required; experience with research, journey maps, service blueprints, and Agile integration; ability to obtain Public Trust clearance.
Adobe Creative Suite, Mural, Lucidchart
4w
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Senior Service Designer
McLean, Virginia, United States
$120k-$180k/yr OnsiteFull Time
6+ YOEAbility to obtain Public Trust clearance;6+ years in human-centered/service/customer experience design; portfolio of methods and artifacts; experience with research, workshops, journey maps, and integrating design into Agile.
Adobe Creative Suite, Mural, Lucidchart
1mo
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Assistant Manager
Lanham, Maryland, United States
$18-$24/hr OnsiteFull Time
Visionworks: Retails prescription eyewear and provides professional vision care services.
1+ MgmtHS diploma/GED required; minimum 1 year supervisory experience (1-5 years preferred); responsible for store sales, staff supervision, appointment coordination, and delivering customer-focused patient journeys.
3w
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CSX - Manager, Contact Center Transformation
New York or Tampa or Chicago or Washington or Dallas or Los Angeles or Baltimore or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or San Jose or Philadelphia or Seattle or Pittsburgh or Houston or Portland
$99k-$232k/yr FieldFull Time
5+ YOEBachelor's degree,5+ years experience,expertise in CX strategy,customer journey analysis,business process improvement,CRM and KPI-driven decision making,and demonstrated team leadership;willingness to travel up to 80%.
1mo
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Brand Strategy Director - Song Life, Part of Accenture Song
New York or Milwaukee or Dallas or Columbus or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or San Francisco or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Seattle or Houston or Arlington or Atlanta or Detroit or San Diego
$87k-$266k/yr HybridFull Time
8+ YOE8+ years brand strategy (agency) experience, 5+ years in creative agency/HCP work, strong client-facing and facilitation skills, experience with positioning, messaging, customer journeys, and creative briefs; Bachelor's degree required.
1mo
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Service Designer
McLean, Virginia, United States
$85k-$150k/yr OnsiteFull Time
4+ YOEAbility to obtain Public Trust clearance,4+ years in human-centered/service/customer experience design,portfolio required,experience with research,workshops,journey maps,service blueprints,agile/scrum integration and collaboration with multidisciplinary teams.
Adobe Creative Suite, Mural, Lucidchart
3w
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PLUMBER-Full Time
Lorton, Virginia, United States
$18-$48/hr OnsiteFull Time
4+ YOE4+ years plumbing experience required; journey or master plumber and backflow licenses preferred; OSHA 10/30 preferred; valid driver\u0019s license, drug screen and background check required; strong safety and customer-service skills.
1mo
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Senior Service Designer
McLean, Virginia, United States
$120k-$180k/yr RemoteFull Time
6+ YOEAbility to obtain Public Trust clearance;6+ years in human-centered/service/customer experience design;portfolio required;expertise in research, journey maps, service blueprints, and Agile integration;proficiency with Adobe Creative Suite, Mural, Lucidchart;degree or equivalent.
Adobe Creative Suite, Mural, Lucidchart