1,102 customer lead jobs at 421 companies in Washington, DC
2w
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PT Customer Lead (539900)
Lake Ridge, Virginia, United States
OnsitePart Time
Part-time retail role supporting store customer service and retail operations; may lead shifts and assist customers. No specific certifications or experience listed.
2w
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PT Customer Lead
Woodbridge, Virginia, United States
OnsiteFull Time
Provide friendly cashier and customer service, operate register and scanners, handle payments, retrieve carts, perform light lifting and cleaning, meet service standards.
cash register, scanner, computer, calculator, smart devices
2mo
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Customer Experience Lead—Arlington
Arlington, Virginia, United States
OnsiteFull Time
2+ YOETwo to three years retail and customer service experience; cash handling; availability for weekends/holidays; full-time, non-exempt; leadership responsibilities.
1mo
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Retail Customer Service Lead
Alexandria, Virginia, United States
OnsiteFull Time
2+ YOE2+ years retail customer-facing experience; leadership preferred; full-time availability including evenings/weekends/holidays; computer proficiency; strong communication and organizational skills.
Point-of-Sale (POS)
1mo
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Retail Customer Service Lead
Baltimore, Maryland, United States
$16-$31/hr OnsiteFull Time
2+ YOE2+ years retail customer-focused experience, leadership preferred, full-time availability with flexibility for evenings/weekends/holidays, computer proficiency, strong communication and organizational skills.
POS
2mo
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Customer Journey Lead
Washington, District of Columbia, United States
$65k-$75k/yr OnsiteFull Time
3+ YOE3+ years in customer experience, insights, e‑commerce or related; experience with Gladly, Shopify or Yotpo preferred; strong analytics, reporting, and cross-functional collaboration skills; ability to manage escalations.
Gladly, Shopify, Yotpo
1mo
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Customer Support Lead
Vienna, Virginia, United States
$80k-$95k/yr HybridFull Time
SteerBridge: Provides technology and digital transformation services for government agencies.
3+ YOE1+ MgmtBachelor's or equivalent experience; 3–5+ years customer service in banking/financial services; 1–3 years supervisory experience; CRM (Salesforce/Zendesk/Genesys) and Microsoft Office proficiency; strong communication and compliance knowledge.
Salesforce, Zendesk, Genesys, IVR, Microsoft Office
2w
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Customer Insights Lead
Washington, District of Columbia, United States
OnsiteFull Time
8+ YOE5+ Mgmt8+ years in service/experience design with expertise in qualitative and ethnographic research, journey mapping, translating insights into product and operational requirements, and experience managing design teams.
4w
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Customer Success Lead
Baltimore or United States
$105k-$125k/yr HybridFull Time
4+ YOEBachelor's degree, 4+ years wholesale/retail energy experience with ISO New England and New York ISO focus, strong spreadsheet/database skills, PowerBI and VBA preferred, excellent communication and analytical skills, legal U.S. work authorization required.
PowerBI, VBA
2d
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Lead Customer Service Representative
Frederick, Maryland, United States
$19-$19/hr OnsitePart Time
High school diploma or GED preferred; retail sales experience preferred. Requires customer service, cash handling, arithmetic, communication, stocking, equipment operation, and ability to lift up to 50 pounds.
cash register, lottery machines, money order machine, Microsoft E-Verify
5d
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Team Lead - Customer Support
Reston, Virginia, United States
$99k-$134k/yr HybridFull Time
5+ YOE2+ MgmtBachelor's degree or equivalent experience; 2+ years managing teams or coaching employees; 5+ years technical customer support or helpdesk experience; corporate client and complex technical issue experience.
3mo
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Customer Service Lead - Part-Time
Fairfax, Virginia, United States
$14/hr OnsitePart Time
Leadership and customer-service skills, flexible availability including early mornings/nights/weekends/holidays, ability to lift 40 lbs and stand for long periods, troubleshoot registers, and coordinate associates.
2mo
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Shift Lead
Gambrills, Maryland, United States
OnsiteFull Time
Lead shifts and teams in a fast-food setting; ensure customer service, food safety, and adherence to policies.
3mo
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Studio Lead
Tysons, Virginia, United States
OnsitePart Time
Part-time Studio Lead responsible for front desk service, sales, and customer support; requires morning/evening/weekend shifts.
AXLE CRM, Retail POS, Phone, Email
1mo
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Lead Customer Success Advisor - Reposite
Tysons Corner, Virginia, United States
$73k-$92k/yr HybridFull Time
3+ YOEBachelor's preferred; 3-5 years professional experience (preferably in Customer Success); experience with enterprise SaaS, cross-functional teams; proficiency with Microsoft Office, Salesforce, collaboration tools; ability to travel up to 15%.
Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Outlook, Salesforce, Teams, Zoom, Slack
2d
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Lead Customer Service Representative
Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Washington or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York City or Oklahoma City or Portland or Austin
$64k-$83k/yr FieldTemporary
1+ YOEOne year of specialized experience equivalent to GS-09, including team oversight, work-product review, financial-document analysis, and program data reporting; or qualifying graduate education in a related field.
USA Hire, USAJOBS
3w
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Customer Success & Onboarding Lead
Washington or United States
RemoteFull Time
Experience owning onboarding/implementation for B2B products, outcome focus, ability to run rollouts, drive activation/retention/expansion metrics, strong communication and stakeholder management.
1w
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Lead Customer Service Tax Specialist
Washington, District of Columbia, United States
$75k-$97k/yr OnsiteFull Time
2+ YOETwo years of specialized customer service experience, including tax discrepancy resolution, financial transaction review, technical support, staff guidance or training, Microsoft Office proficiency, and strong written and verbal communication.
Microsoft Office
1mo
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Customer Support Lead
Fairfax, Virginia, United States
$114k-$194k/yr OnsiteFull Time
ASM ResearchNYSE: ACN: Provides IT and healthcare services to government agencies.
10+ YOEPMP required or equivalent, DoD 8570/8140 IAT Level III, Bachelor’s in CS/IT or related, 10+ years IT support/service desk leadership, ServiceNow and ITSM experience.
ServiceNow, ITIL
2mo
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Customer Support Lead
Quantico, Virginia, United States
OnsiteFull Time
10+ YOE10+ MgmtTop Secret/SCI clearance required, active PMP, DoD 8570/8140 IAT Level III, bachelor\u0002s degree in CS/IT or related, and minimum 10 years managing large IT service delivery and program management in DoD/IC environments.
ITIL, ITSM, Scaled Agile Framework (SAFe), ISO 20000-1:2018
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