26 customer onboarding manager jobs at 17 companies in Westminster, MD

1mo
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Customer Onboarding Manager
McLean or Mountain View
$175k-$205k/yr OnsiteFull Time
ID.me
ID.me: Private American digital identity wallet and identity-verification helping people securely access government, healthcare, and commercial services.
5+ YOE5+ years onboarding/implementation experience with enterprise accounts, strong project management, stakeholder communication, familiarity with Google Workspace, Jira, Rocketlane, and Salesforce.
Google Workspace, Jira, Rocketlane, Salesforce
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Customer Success & Onboarding Lead
Washington or United States
RemoteFull Time
Aureclar
Aureclar: Private AI-powered board governance platform helping directors and leadership teams prepare for meetings and make better decisions.
Experience owning onboarding/implementation for B2B products, outcome focus, ability to run rollouts, drive activation/retention/expansion metrics, strong communication and stakeholder management.
3w
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Customer Integration & Onboarding Specialist
Columbia, Maryland, United States
OnsiteFull Time
Ambu
AmbuNasdaq Copenhagen: AMBU B: Global developer and manufacturer of medical devices.
2+ YOEAssociate degree or equivalent experience; 2–3 years in EDI, customer service, order management, sales support, or business operations; ERP/CRM experience, analytical skills, Microsoft Office proficiency, and 40 WPM typing.
Electronic Data Interchange (EDI), ERP, CRM, Infor M3, Salesforce, Microsoft Office
3w
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Onboarding Specialist
Washington, District of Columbia, United States
RemoteFull Time
Uscreen
Uscreen: Private video membership platform helping creators and media companies monetize content through branded apps, communities, and streaming.
3+ YOERequires 3+ years in implementation, customer success, or account management, ideally SaaS; hands-on AI tool experience, project management, communication, technical explanation, and cross-functional collaboration skills.
ChatGPT, Claude
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HR Onboarding Coordinator
Chambersburg, Pennsylvania, United States
OnsiteFull Time
Menno Haven
Menno Haven: Nonprofit, Mennonite-rooted Life Plan Community providing retirement living, nursing, rehabilitation, and home-care services to older adults.
High school diploma or GED required (Associate preferred); prior office/HR/customer service experience or recent graduate; strong attention to detail, communication, time management; proficiency with Microsoft Office and HR systems; ability to handle confidential information.
Microsoft Office, HRIS
1w
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Senior Customer Success Manager
New York City or Baltimore
$70k-$78k/yr HybridFull Time
Jellyfish
Jellyfish: Private global digital marketing agency helping brands unite media, creative, content, data, technology, strategy, and AI.
5+ YOERequires 5+ years in customer success, SaaS, or creative technology; enterprise client management; complex onboarding; technical troubleshooting; product training; production workflows; and customer support or project management tools.
Intercom, Slack, Pencil Pro, Wrike
2mo
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Senior Customer Success Manager
York, Pennsylvania, United States
$80k-$95k/yr OnsiteFull Time
Shipfusion
Shipfusion: Canadian 3PL fulfillment and e-commerce software provider serving fast-growing direct-to-consumer and omnichannel brands.
5+ YOE5+ years account or project management, advanced Microsoft Excel, strong communication and client management, ability to manage large logistical projects, experience onboarding clients and assisting Shopify integrations.
Microsoft Excel, Shopify
2mo
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*Construction Customer Success Manager
Washington or Miami
HybridFull Time
Buildots
Buildots: Raeli construction-intelligence software serving construction leaders with AI and predictive insights.
5+ YOE5+ years construction site experience, strong stakeholder management and communication, change management skills, ability to onboard users and drive product adoption, willingness to travel 30–50%.
BIM
1w
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Onboarding and Learning Support Specialist
McLean, Virginia, United States
$55k-$126k/yr OnsiteFull Time
Booz Allen Hamilton
Booz Allen HamiltonNYSE: BAH: Global firm providing management, technology, and engineering consulting services.
3+ YOE3+ years in HR operations, onboarding, compliance support, or customer service; I-9 processing; ServiceNow or case-management experience; Microsoft Office proficiency; high-volume logistics; HS diploma/GED; U.S. citizenship.
Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari, Opera Browser, Blackberry Browser, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, ServiceNow, Workday, LawLogix, Truescreen, AI
2mo
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Bilingual Customer Success Manager (Spanish/English)
Washington, District of Columbia, United States
HybridFull Time
Goodshuffle
Goodshuffle: Goodshuffle is a private SaaS providing event-rental management software for event businesses across North America.
Professional fluency in Spanish and English; strong written and verbal communication, organization, and account management skills; early-career candidates welcome; experience with onboarding, training, and customer lifecycle management; comfort using AI tools.
Claude, Intercom, HubSpot, FullStory, Confluence
2d
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Seasonal Onboarding Champion Associate, Wheaton Plaza
Wheaton, Maryland, United States
$18-$22/hr OnsitePart Time, Seasonal
Macy's, Inc.
Macy's, Inc.NYSE: M: A premier omnichannel retail organization operating department stores.
Requires active supervision, customer service and sales skills, communication in English, dependable attendance, flexibility for days, evenings, weekends and holidays, and ability to lift 25 pounds.
cash register
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Associate Manager
Lancaster, Pennsylvania, United States
OnsiteFull Time
Savers
SaversNYSE: SVV: For-profit thrift retailer selling low-priced secondhand clothing, household goods, shoes and books across North America and Australia.
Position supports store service or backroom product flow; comprehensive onboarding and training provided.
1mo
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Head of Customer Success and Support Ops
Boston or Dallas or Washington or Maryland or California or New York or Utah
$320k-$365k/yr RemoteFull Time
Semrush
SemrushNYSE: SEMR: Private Adobe-owned SaaS helping businesses manage brand visibility across search, advertising, content, social media, and AI.
Proven leader in post-sale revenue: ownership of onboarding, adoption, renewals, retention and expansion across direct, channel and Data-as-a-Service; enterprise customer fluency, product depth, commercial judgment, and operating discipline.
2mo
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Guest Services Manager
Washington, District of Columbia, United States
$70k-$75k/yr OnsiteFull Time
International Spy Museum
International Spy Museum: Independent nonprofit museum documenting espionage history and tradecraft through exhibitions and learning experiences for the public.
5+ YOE5+ MgmtLead guest services department, manage recruiting/onboarding/scheduling/training, 5+ years customer service and 5+ years management experience, HS diploma required (college preferred), proficiency with Microsoft Suite and Salesforce, POS and cash handling experience, strong communication.
Microsoft Suite, Salesforce, POS Systems
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Assistant Club Manager
Lancaster, Pennsylvania, United States
$62k/yr OnsiteFull Time
BJ's Wholesale Club
BJ's Wholesale ClubNYSE: BJ: Operator of membership-only warehouse clubs in the United States.
4+ YOE4+ years retail/supermarket/warehouse operations management, leadership, hiring/onboarding, labor planning, inventory/shrink control, ServSafe and forklift certification, MS Word/Excel proficiency, open shift availability.
Microsoft Word, Microsoft Excel, Email, BJ’s MY WORK System, NAFS, ChatGPT
1w
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E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)
Vienna, Virginia, United States
$20-$35/hr OnsiteFull Time
Whole Foods Market
Whole Foods Market: Natural and organic food supermarket chain.
Leads e-commerce operations, onboarding, coaching, safety, quality, customer service, productivity, staffing, and process improvement while supporting grocery delivery and pickup.
1mo
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Entry Level Field Operations Associate (FOA)
Lancaster, Pennsylvania, United States
$20/hr OnsiteFull Time
Aerotek
Aerotek: Staffing and workforce solutions provider.
Manage onboarding documentation, background/drug/medical screenings, maintain candidate tracker, provide front-office customer service; bachelor’s preferred and customer-focused experience.
E-Verify