12 customer operations analyst jobs at 11 companies in Boston, MA
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Operations Analyst, Operations Analyst, Customer Retention - Acton, MA (Hybrid)
Acton, Massachusetts, United States
$65k-$98k/yr HybridFull Time
3+ YOEBachelor's degree,3+ years in analytics/operations/project coordination,experience with Agile/Kanban,ability to translate data into action and lead cross-functional programs.
Microsoft Excel, Azure DevOps, Jira, SQL, Power BI, Tableau
1w
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Senior Customer Payments Analyst
Westborough, Massachusetts, United States
OnsiteFull Time
5+ YOEBachelor's degree in business, finance, accounting, or equivalent; 5–8 years in retail operations, accounting, banking, or related fields; customer payments experience preferred; Microsoft Office proficiency.
Microsoft Office Suite
2mo
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Sr Data Analyst, Customer Operations
San Francisco or Atlanta or Austin or Boston or Chicago or Dallas or Denver or Houston or Jacksonville or Los Angeles or Miami or New York City or Phoenix or Portland or Sacramento or Salt Lake City or San Diego or Seattle or Washington, D.C. or Ottawa or Toronto or Vancouver or Mexico City
$80k-$146k/yr HybridFull Time
4+ YOE4+ years in analytics/BI supporting customer-facing functions; strong SQL, Python, BI tools (Looker, Tableau); experience building retention, churn, forecasting models; statistics and experimental design; strong communication.
SQL, Looker, Tableau, Python, dbt, Forethought, Zendesk
1mo
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Sales Operations Coordinator
Boston or Waltham or United States
$93k-$120k/yr HybridFull Time
4+ YOEBachelor's in Finance/Business, 4 years in sales operations or analytics, accounting knowledge, advanced Excel, experience with ERP/CRM (HubSpot/NetSuite a plus), strong attention to detail and customer service skills.
ERP, CRM, HubSpot, NetSuite, Microsoft Excel
1w
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Customer Experience Business Systems Analyst
Marlborough, Massachusetts, United States
$75k-$82k/yr HybridFull Time
3+ YOE3+ years in business systems analysis or CX/operations analytics; experience administering CX platforms, building KPI reports, workforce forecasting, schedule creation; advanced Excel; Power BI/SQL preferred.
Dialpad, PolyAI, Descartes, Salesforce, Power BI, SQL, Microsoft Excel
1w
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Utilities Business Systems Analyst - Customer Systems
Boston, Massachusetts, United States
RemoteTemporary, Contract
10+ YOERequires 10+ years of business analysis experience, utilities and Customer Service Systems expertise, requirements and process mapping skills, stakeholder management, and Agile or SAFe experience. Bachelor's degree or equivalent required.
Customer Service Systems (CSS), Customer/1 (C1), Agile, SAFe
3w
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Analyst Aircraft Compliance
Boston or Jamaica or Orlando
$62k-$101k/yr OnsiteFull Time
1+ YOEBachelor's in business or maintenance management OR HS+4yrs relevant experience; 1yr receiving inspection experience, valid driver license, ability to obtain SIDA badge and US customs clearance if required, pass drug test, US work authorization, occasional overnight travel (~25%).
TRAX, Sabre
1mo
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Deal Desk Analyst - Boston (Portuguese or Spanish Speaking)
Boston, Massachusetts, United States
$68k-$95k/yr HybridFull Time
4+ YOE4+ years experience in sales ops/finance/enablement; 2+ years quoting/structuring complex SaaS deals; working knowledge of revenue recognition; strong communication, quantitative, and MS Word/Excel/PowerPoint skills; comfortable negotiating with customers.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Salesforce, CPQ, Claude, ChatGPT
2d
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HR Business Analyst, Student Employment Enrollment and Student Administration
Boston, Massachusetts, United States
$65k-$70k/yr HybridFull Time
2+ YOEBachelor’s degree and 2–3 years of experience; analytical, problem-solving, customer service, communication, enterprise systems, process improvement, collaboration, and Microsoft Office skills required.
JobX, SAP, ServiceNow, Microsoft Office
2mo
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Dig Cust Exp (DCX) Ops Analyst
Boston, Massachusetts, United States
$85k-$95k/yr HybridFull Time
2+ YOE2–5 years in digital operations or customer experience; experience with website/digital teams; agile familiarity; strong requirements review and communication.
Jira, Confluence
2mo
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Senior Business Analyst, Data Integration, CoStar Debt Solutions
Boston, Massachusetts, United States
$100k-$148k/yr OnsiteFull Time
7+ YOE7+ years building and operating production API integrations (REST, GraphQL, webhooks, OAuth, ETL); customer-facing API management; scripting in Python or Node; bachelor’s degree required.
API, REST, GraphQL, webhooks, OAuth, ETL, Python, Node, FIS, CoStar, Intex, Yardi, MRI, LLM
2mo
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Senior Business Analyst, Data Integration, CoStar Debt Solutions
Boston, Massachusetts, United States
$100k-$148k/yr OnsiteFull Time
7+ YOE7+ years building and operating production API integrations (REST, GraphQL, webhooks, OAuth, ETL); customer-facing integration experience; scripting in Python or Node; bachelor's degree required.
REST, GraphQL, webhooks, OAuth, ETL, Python, Node, FIS, CoStar, Intex, Yardi, MRI, API