OpenSesame: Marketplace for corporate e-learning and workforce training courses.
Data-driven CS operations analyst to own reporting, dashboards, and automation for Customer Success; collaborate with Data Engineering and CS leadership.
SPX TechnologiesNYSE: SPXC: Supplies industrial infrastructure for HVAC and measurement markets.
Drive operational excellence across the customer experience through systems administration, EDI support, process improvement, reporting, and cross-functional collaboration.
Microsoft Power BI, Microsoft Suite, Salsify, PMI Platform, CRM, EDI
CDK Global: Provides integrated technology solutions for automotive and vehicle dealerships.
3+ YOE2+ Mgmt3–5 years in technical support or customer service with 2+ years indirect people management; Bachelor's degree or equivalent; proficiency with Microsoft Excel/PowerPoint/Outlook and Customer Success platforms; strong analytical, communication, and project management skills.
Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Totango, Gainsight, Pendo, WalkMe, Gainsight PX
Century Supply Chain Solutions: Global logistics and supply chain technology services provider.
1+ YOE1+ years experience supporting customer accounts in logistics or supply chain; strong problem-solving, communication, organization; comfortable with operational systems and translating requirements into system improvements.
Point Wild: Provides integrated cybersecurity and identity protection solutions worldwide.
3+ YOE3–5 years analyst/business-operations experience, bachelor’s degree required, strong Excel/Sheets and Google Slides skills, experience with AI tools (Claude, ChatGPT, Gamma), consulting preferred; SQL/BI a plus; high discretion with confidential data.
Microsoft Excel, Google Sheets, Google Slides, Claude, ChatGPT, Gamma, SQL, Tableau, Looker
Operations Analyst, Operations Analyst, Customer Retention - Acton, MA (Hybrid)
Acton, Massachusetts, United States
$65k-$98k/yrHybridFull Time
InsuletNasdaq: PODD: Manufactures wearable tubeless insulin pumps for diabetes care.
3+ YOEBachelor's degree,3+ years in analytics/operations/project coordination,experience with Agile/Kanban,ability to translate data into action and lead cross-functional programs.
Microsoft Excel, Azure DevOps, Jira, SQL, Power BI, Tableau
Stanley Black & DeckerNYSE: SWK: Manufacturer of power tools, hand tools, and outdoor equipment.
3+ YOE3–5 years in customer service or operations; advanced Microsoft Excel/Word/PowerPoint and Power BI; experience with SAP/TCIC; strong communication and analytical skills; willing to travel up to 20%.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Power BI, SAP/TCIC
Total Safety: Integrated industrial safety services and specialized equipment provider.
1+ YOEProvide administrative and technical operations support including invoice processing, vendor/customer coordination, data collection and analysis; Eclipse, Excel, Word helpful; high school diploma and 1+ years warehouse experience.
Meow: Financial platform for business banking and treasury management
1+ YOE1+ year customer support or operations experience, strong written communication, multitasking, attention to detail, and ability to work cross-functionally.
Careforth: Provides support, coaching, and resources to family caregivers.
0+ YOE0-2 years operational experience, strong Excel and data analysis skills, customer service experience, root cause analysis ability, understanding of medical billing; bachelor’s degree preferred.
Quo: AI-powered business phone system for small business teams.
7+ YOE3+ Mgmt7+ years in analytics or operations analytics, 3+ years leading analytics programs; strong SQL, BI, forecasting, workforce planning, statistical analysis, and experience supporting contact centers or CX organizations.
SQL, Mode, Tableau, Sigma, Looker, Power BI, Zendesk, Retool, Snowflake
Customer Service Operations Analyst - Centralia, MO (Hybrid)
Centralia, Missouri, United States
HybridFull Time
HubbellNYSE: HUBB: Designs and manufactures electrical products and utility infrastructure solutions.
2+ YOE2+ years in data/business analyst roles; experience with SAP, EDI, Power BI, SQL, Microsoft Excel; BA/BS in IT preferred; strong analytical and project skills.
SAP, EDI, Power BI, Power Automate, Microsoft Office 365, Microsoft Excel, SQL, DAX, Power Query M, SAP Onbase, VANs, ANSI X12, SAP iDocs
Toyota Material HandlingTokyo Stock Exchange: 6201: Manufactures and distributes forklifts and industrial material handling equipment.
3+ YOEBachelor's preferred; 3+ years in digital operations, product enablement, or business strategy; strong communication, organization, customer focus, and ability to manage multiple projects.
Crystal Clean: Provides environmental waste management and industrial cleaning services.
1+ YOEHigh school diploma and 1+ year of experience in sales support, customer operations, pricing analysis, or reporting; advanced Microsoft Excel and PowerPoint skills; data analysis, reporting automation, Oracle experience preferred.
Microsoft Excel, Microsoft PowerPoint, Microsoft Office Suite, Oracle, Generative AI
Grapevine: Software platform automating procurement for healthcare providers to reduce costs.
3+ YOE3–6 years in high-velocity environments; strong project management and prioritization; expert Excel/Sheets skills; ability to run customer onboarding and create analyses and playbooks.
Quilt Software: Provides point-of-sale software for independent specialty retailers.
Experience in technical support/operations with strong communication, data analysis of tickets, and cross-functional coordination; organized, customer-centric, and able to use AI/ML tools for root-cause analysis.