9 customer retention manager jobs at 8 companies in Smithsburg, MD
1w
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Dir, Customer Operations & Retention NAR
Reston or Libertyville
HybridFull Time
12+ YOE5+ MgmtRequires a bachelor's degree, 12+ years of progressive consumer finance leadership, 5+ years managing customer and operational performance, and experience with behavioral modeling, technology, product management, and agile methods.
AI, predictive churn modeling, next-best-action frameworks, machine learning, API, agile methodologies, FDCPA, UDAAP, CFPB
2mo
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Retention Specialist (Bilingual English/Spanish)
Frederick, Maryland, United States
OnsiteFull Time
Bilingual English/Spanish required, high school diploma or equivalent, CRM and case management proficiency, strong communication, organization, and client-service skills; client services experience preferred.
CRM, case management software, Microsoft Office, firm calendar systems, digital communication platforms
1mo
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Customer Success Manager
Ireland or Dublin or Herndon
€57k-€83k/yr RemoteFull Time
2+ YOE2+ years customer success/account management and 2+ years in security, proven retention and growth track record, strong communication, ability to engage technical and C-suite stakeholders.
MDR, EDR, SIEM, NDR, NIST CSF
1mo
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Sr. Customer Success Manager
Herndon, Virginia, United States
$124k-$166k/yr OnsiteFull Time
Customer-facing CSM role requiring experience in technical customer support, strong communication, problem-solving, and ability to drive customer adoption, retention, and expansion of cybersecurity solutions.
Windows, Linux, Ubuntu, RHEL, Syslog, DNS, NTP, HTTPS, SSL, TCP/IP, Ethernet, proxy, firewall
3w
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Customer Success Manager
Columbia or United States
$60k-$68k/yr RemoteFull Time
1+ YOE1–2+ years customer-facing experience managing a book of business, B2B SaaS experience, revenue retention and churn mitigation, polished communication, consultative selling, and associate's or bachelor's degree.
2mo
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Senior Customer Success Manager, Medicine Supply Map
Rockville, Maryland, United States
$127k-$157k/yr OnsiteFull Time
3+ YOEBachelor’s degree, 3+ years in customer success/account management or post-sale roles (SaaS, data analytics, or supply chain preferred); experience managing strategic accounts, driving adoption, retention, expansion; strong relationship, communication, and problem-solving skills.
Medicine Supply Map (MSM)
2w
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Personal Trainer Manager
East York or York or Harrisburg or Lancaster
OnsiteFull Time
Accredited personal training certification or bachelor's in sports/physical education, prior team leadership experience, First Aid certification, strong communication and client-retention skills.
2mo
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Commercial Parts Pro Store 4532
Mechanicsburg, Pennsylvania, United States
OnsiteFull Time
Provide commercial sales and customer retention, supervise team members, source parts, dispatch drivers, maintain stocking programs, and operate POS/inventory systems; high school diploma/GED required; ASE P2 preferred.
Microsoft Word, Microsoft Excel, POS, Parts lookup systems, inventory systems
2mo
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Commercial Parts Pro 7881
Winchester, Virginia, United States
OnsiteFull Time
Provide commercial sales and customer retention, supervise team members, dispatch drivers, maintain stocking programs, ASE P2 preferred, HS diploma/GED, parts and automotive system knowledge, use Microsoft Word/Excel and POS.
Microsoft Word, Microsoft Excel, POS