962 customer retention manager jobs at 572 companies in United States
2mo
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Customer Retention Manager
North Miami, Florida, United States
OnsiteFull Time
Manage customer retention initiatives; oversee collections-related tasks; leadership and communication skills; able to lift up to 50 pounds; bilingual is a plus.
1mo
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Manager, Customer Retention
Arizona or United States
RemoteFull Time
5+ YOE2+ MgmtBachelor's or equivalent experience; 5+ years in customer retention/customer care/sales; 2+ years people management; strong data/ reporting skills; proficiency with CRM, Microsoft Excel and PowerPoint; excellent communication and problem-solving.
CRM systems, reporting tools, Microsoft Office, Microsoft Excel, Microsoft PowerPoint
2mo
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Customer Retention Manager
Farmington, New Mexico, United States
$22/hr OnsiteFull Time
Requires MVR, DOT physical, valid driver’s license, pre-employment drug screen and background check. Bilingual a plus. Strong leadership and communication skills; ability to manage customer retention and collections tasks.
1mo
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Customer Retention Manager
United States or Lindon
$110k-$120k/yr RemoteFull Time
3+ YOE3+ years in customer success/retention/sales (financial services, fintech, or SaaS); strong knowledge of 401(k)/403(b) plan administration; experience with Salesforce and Google Workspace; excellent communication and problem-solving skills.
Salesforce, Google Workspace
12h
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Customer Retention
United States
RemoteFull Time
7+ YOERequires 7+ years in energy sales, retention, or account management; energy market fluency; customer outreach, data analysis, self-direction, and remote work capability. US-based; Spanish is a bonus.
API
1w
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Customer Retention Manager
Southfield, Michigan, United States
OnsiteFull Time
5+ YOEHigh school diploma/GED,5+ years consultative sales or customer retention experience,Microsoft Office and Salesforce/CRM experience,valid state driver’s license,strong negotiation and communication skills.
Microsoft Office, Salesforce
9h
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Customer Retention Manager
United Kingdom or France or Spain or Germany or Canada or United States
RemoteFull Time
Experience managing renewals, negotiating commercial terms, identifying account risk, using Salesforce or similar CRM, designing lifecycle workflows, and finding upsell and cross-sell opportunities.
Salesforce, Google Meet
1mo
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Retention Manager
United States or North America
$85k-$150k/yr RemoteFull Time
5+ YOE5+ years in B2B SaaS (Customer Success/Account Management/Sales), experience with high-volume retention for sub-$10k ACV, objection handling, cross-functional collaboration, Salesforce documentation, and strong problem solving.
Salesforce, Zoom, Slack, Google Calendar
2w
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Membership & Customer Retention Manager
Panama City, Florida, United States
$65k/yr OnsiteFull Time
Experience managing membership/retention programs, strong analytical and Excel skills, CRM/ERP familiarity, excellent communication, project management, and process improvement; bachelor\u0002s preferred.
Microsoft Excel, ServiceTitan
1mo
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Supervisor, Customer Retention
Irving, Texas, United States
OnsiteFull Time
3+ YOE3–5+ years inbound sales/call center/retention experience, prior supervisory experience, strong coaching and analytical skills, proficiency with CSG, Five9, Sugar CRM, excellent communication.
CSG, Five9, Sugar CRM
4d
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Retention Manager
United States
$85k-$110k/yr RemoteFull Time
2+ YOEExperience in customer success/account management/retention, proven ability to reduce churn and manage renewals, data-driven and systems-oriented, experience in fitness/health/wellness preferred (2+ years).
HubSpot
1mo
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VP, Customer Retention & Loyalty
United States
$200k-$225k/yr RemoteFull Time
12+ YOE12+ years mortgage servicing/portfolio analytics and retention leadership; strong quantitative and executive communication skills; experience building subscription/professional services preferred.
Customer IQ, Mortgage Inquiry Alerts, Equity Alerts, Rate Alerts, MLS Listing Alerts, Credit & Debt Enrichment, Credit Improvement Alerts, Life Event Signals
2mo
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Customer Retention Lead, Amazon Leo
Bellevue, Washington, United States
$136k-$184k/yr OnsiteFull Time
5+ YOE5+ years in product/program management, with experience in retention and churn, Bachelor's degree, senior leadership influence, data-driven decision making.
Data Analysis, A/B Testing, SQL, Python, Product Management Tools
1w
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WGL Energy - Customer Retention Supervisor
Vienna, Virginia, United States
$95k-$110k/yr OnsiteFull Time
5+ YOE5+ years in customer experience, call center operations, retention or vendor management; strong analytics, communication, and relationship skills; experience with call center metrics, escalations, billing review, and process improvement; bachelor's preferred.
Salesforce, Microsoft Office, DocuSign, Tableau, Power BI
1d
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Head of Customer Retention
United States
$90k-$120k/yr RemoteFull Time
US-based remote leader with B2B SaaS or coaching/services customer success experience, ownership of NRR and measurable retention improvements; Central-time overlap required.
Farmer Metrics
1d
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Customer Retention Specialist (Pacific Time Hours)
Seattle or United States
$23/hr RemoteFull Time
1+ YOERequires 3 years in customer retention, account management, or call center work, 1+ year in customer service, CRM proficiency, strong communication and troubleshooting skills, and active P&C licensing in required jurisdictions.
Customer Relationship Management (CRM)
2mo
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Customer Retention Agent
Orlando, Florida, United States
$40k-$45k/yr OnsiteFull Time
0+ YOEEntry-level role requiring strong negotiation, account management, and ability to handle difficult conversations to reduce churn.
CRM, Billing system, NPS
1mo
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Retention Marketing Manager
Fargo or Chicago
$80k-$100k/yr HybridFull Time
3+ YOEBachelor's or equivalent,3–6 years retention/lifecycle/CRM or eCommerce marketing experience,strong analytics,communication,project management,and ability to translate customer insights into retention programs.
1mo
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VP, Customer Retention
San Francisco, California, United States
$375k-$385k/yr HybridFull Time
10+ YOE10+ years building and leading B2B SaaS sales teams, experience scaling to 50+ sellers, quantitative background (RevOps/PE/consulting/strategy), cross-segment sales experience, strong analytics, project and process management, renewal sales expertise.
2w
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Retention Program Execution Manager
Atlanta, Georgia, United States
HybridFull Time
Experience in Customer Success or Customer Experience within SaaS, executing retention/adoption initiatives, strong project management, forecasting and QBR experience, hands-on with Gainsight and Salesforce.
Gainsight, Salesforce CRM
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