27 customer retention manager jobs at 18 companies in Towson, MD
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Manager, Customer Retention Solutions
New York or New Jersey or Connecticut or Arlington
$100k/yr HybridFull Time
3+ YOE4+ MgmtBachelor's degree preferred or equivalent experience; 3+ years sales experience; 4+ years people management and coaching; performance management, CRM, Microsoft Suite, communication, organization, and business math skills.
Microsoft Suite, Salesforce, CRM
1mo
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Customer Retention Specialist - State Farm Agent Team Member
East Petersburg, Pennsylvania, United States
$35k-$60k/yr OnsiteFull Time
Strong interpersonal and problem-solving skills; detail-oriented; prior customer service or account management preferred; must be able to obtain applicable state insurance licenses.
2mo
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Retention Specialist (Bilingual English/Spanish)
Frederick, Maryland, United States
OnsiteFull Time
Bilingual English/Spanish required, high school diploma or equivalent, CRM and case management proficiency, strong communication, organization, and client-service skills; client services experience preferred.
CRM, case management software, Microsoft Office, firm calendar systems, digital communication platforms
1mo
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Customer Success Manager
Richmond or Washington or Atlanta
RemoteFull Time
4+ YOE4+ years in customer success or account management, B2B SaaS experience, mid-market portfolio management, strong analytical and communication skills, experience driving retention, adoption, expansion and creating customer reporting.
2mo
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Customer Success Manager
Bethesda, Maryland, United States
$57k-$63k/yr HybridFull Time
2+ YOEManage onboarding, engagement, and renewal for institutional subscribers; collaborate cross-functionally; analyze metrics to improve retention and growth.
Salesforce, CRM, Marketing Analytics, Microsoft Office
1mo
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Customer Success Manager
Washington, District of Columbia, United States
OnsiteFull Time
3+ YOE3+ years customer success experience (SaaS preferred); strong communication, retention and risk mitigation skills; ability to travel regionally and nationally; experience with public sector clients preferred.
1mo
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Customer Success Manager — Federal Civilian
McLean or Richmond
HybridFull Time
3+ YOE3+ years customer-facing experience with Federal Civilian agencies in a SaaS/GovTech environment; bachelor’s degree; strong communication, presentation, and organizational skills; experience driving adoption, retention, and renewals; CRM familiarity.
1Exiger, Salesforce, Gainsight
2mo
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Senior Customer Success Manager, Medicine Supply Map
Rockville, Maryland, United States
$127k-$157k/yr OnsiteFull Time
3+ YOEBachelor’s degree, 3+ years in customer success/account management or post-sale roles (SaaS, data analytics, or supply chain preferred); experience managing strategic accounts, driving adoption, retention, expansion; strong relationship, communication, and problem-solving skills.
Medicine Supply Map (MSM)
1w
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Senior Manager, Customer Marketing Boutiques
Bethesda or United States
$100k-$159k/yr HybridFull Time
5+ YOEFour-year degree and 5+ years of digital, CRM, customer, lifecycle, or e-commerce marketing experience, including retention strategies, enterprise programs, analytics, and cross-functional leadership.
3w
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Customer Success & Onboarding Lead
Washington or United States
RemoteFull Time
Experience owning onboarding/implementation for B2B products, outcome focus, ability to run rollouts, drive activation/retention/expansion metrics, strong communication and stakeholder management.
2w
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Global Head of Customer Experience & Support
Boston or California or Dallas or Maryland or New York or Utah or Washington
$320k-$365k/yr RemoteFull Time
Senior leader with proven ownership of retention, renewals, adoption, post-sale revenue; experience across direct/channel/DaaS motions, enterprise customer fluency, product orientation, commercial judgment, and operating discipline.
2w
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Head of Customer Success and Support Ops
Boston or Dallas or Washington or Maryland or California or New York or Utah
$320k-$365k/yr RemoteFull Time
Proven leader in post-sale revenue: ownership of onboarding, adoption, renewals, retention and expansion across direct, channel and Data-as-a-Service; enterprise customer fluency, product depth, commercial judgment, and operating discipline.
3w
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Technical Success Manager
Arlington, Virginia, United States
$100k-$115k/yr HybridFull Time
3+ YOE3+ years in technical customer-facing roles; knowledge of enterprise cybersecurity, networking, cloud/SaaS; drive adoption and retention; strong communication and stakeholder management; SOC/workflow experience desirable.
1mo
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Digital Account Manager
Linthicum Heights or United States
RemoteFull Time
Experience in account management or customer success; strong communication, organization, and problem-solving; renewal, retention, and expansion experience preferred; BA/BS preferred.
1w
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Account Manager, Public Sector
Washington, D.C., District of Columbia, United States
$112k-$175k/yr HybridFull Time
5+ YOERequires 5+ years in account management, inside sales, or customer success with DoD, IC, or federal system integrator customers; FAR and ITAR familiarity; account planning, retention, expansion, and complex sales experience.
Federal Acquisition Regulation (FAR), ITAR
1mo
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Account Manager, Healthcare
New York City or Washington or Nashville or Austin or McLean or Mountain View or Tampa or United States
$233k-$300k/yr RemoteFull Time
5+ YOE5+ years in account management or customer success in healthcare technology/SaaS; proven retention, expansion, and renewal performance; executive relationship building; knowledge of EMR ecosystems; experience with IAM, cybersecurity, and AI tools.
Electronic Medical Records (EMR), Epic, Oracle, eCW, Meditech, IAM, AI tools
1mo
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Senior Account Manager
United States or Washington
$105k-$125k/yr RemoteFull Time
4+ YOE4+ years in customer success or account management at high-growth SaaS serving enterprise clients; proven enterprise retention and growth; analytical skills with Excel/Google Sheets; comfortable traveling to client sites (~20-30%).
Microsoft Excel, Google Sheets
2w
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Personal Trainer Manager
East York or York or Harrisburg or Lancaster
OnsiteFull Time
Accredited personal training certification or bachelor's in sports/physical education, prior team leadership experience, First Aid certification, strong communication and client-retention skills.
3mo
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Commercial Parts Pro Store 7746
Severn, Maryland, United States
$19-$21/hr OnsiteFull Time
Support and grow commercial accounts through advanced parts knowledge, commercial selling, customer retention, supervising team members, dispatching drivers, and operating POS/parts lookup systems.
Microsoft Word, Microsoft Excel
1mo
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Sr. Director, Pro & Partner Marketing
San Francisco or San Jose or New York City or Seattle or Austin or Washington or California or Massachusetts or New Jersey or Washington or United States
$214k-$326k/yr RemoteFull Time
10+ YOE10+ years leading full-funnel marketing for supply-side/business customers or marketplaces; experience with activation, retention, B2B programs (ABM, sales enablement, events), partnerships, cross-functional influence, and team building.
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