20 customer success operations manager jobs at 16 companies in Poolesville, MD
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Manager, Customer Success
McLean, Virginia, United States
HybridFull Time
5+ YOE5+ years in customer success or operations, team leadership experience, CRM and data-driven decision making, proficiency with web apps, Google Workspace, and Microsoft Office.
Totango, Salesforce, Power BI, Zendesk, Google Workspace, Microsoft Office
2mo
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Customer Success Manager (Hybrid)
Herndon, Virginia, United States
$80k-$90k/yr HybridFull Time
3+ YOE3+ years in customer success/account management; experience managing recurring B2B relationships; strong communication and organizational skills; cross-functional collaboration.
1mo
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Scaled Customer Success
Boston or New York City or Washington
OnsiteFull Time
2+ YOE2–6 years in customer success, account management, solutions consulting, operations, or customer-facing SaaS; strong written and verbal communication; systems- and metrics-oriented; willing to relocate to Boston, NYC, or Washington DC; US Person required; willing to travel periodically.
1mo
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Customer Success Manager — Government “At Scale” Programs
McLean or Richmond
HybridFull Time
3+ YOE3+ years in customer success, account/program management, or consulting; experience with government/public sector customers and SaaS environments; strong written communication, operational execution, and data-driven engagement skills; bachelor’s degree required.
1Exiger, CRM, CS tools
1mo
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Director, Customer Success
Tysons Corner, Virginia, United States
HybridFull Time
15+ YOE8+ Mgmt15+ years in customer success or related roles with 8+ years managing leaders; SaaS expertise; proven NRR ownership; analytics and AI-driven operations experience; bachelor’s degree required.
1mo
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Vice President of Customer Operations
Vienna, Virginia, United States
OnsiteFull Time
10+ YOE10+ years in customer operations/customer success/account management within SaaS; experience scaling post-sales operations, strong analytics, and cross-functional leadership; hands-on with customer operations tooling.
Salesforce, Gainsight, Zendesk, HubSpot
2w
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Head of Customer Success and Support Ops
Boston or Dallas or Washington or Maryland or California or New York or Utah
$320k-$365k/yr RemoteFull Time
Proven leader in post-sale revenue: ownership of onboarding, adoption, renewals, retention and expansion across direct, channel and Data-as-a-Service; enterprise customer fluency, product depth, commercial judgment, and operating discipline.
2mo
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Client Success Manager - Government
Tysons Corner or South Jordan
HybridFull Time
5+ YOE5+ years in customer-facing strategy, program/product management, solutions, or operator roles with outcomes; experience with government/defense; strong product/design/PM instincts; strong communication; willingness to travel 25–50%; TS/SCI or eligibility preferred.
1d
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Manager, Member Strategy & Operations (Data Analytics)
Washington, District of Columbia, United States
$75k-$90k/yr OnsiteFull Time
3+ YOEBachelor’s degree or equivalent experience; 3+ years supporting CRM, marketing automation, membership operations, customer success operations, or business systems; strong analytics, forecasting, reporting, communication, and cross-functional skills.
Nimble, PropFuel, Salesforce
4d
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Senior Product Manager, B2B Service Case Management & Ticketing
Chicago or New York City or Reston or White Plains
$113k-$188k/yr HybridFull Time
7+ YOERequires 7+ years in product management, process management, service operations, call center, client support, customer success, or Salesforce-based service environments, plus Agile, KPI, and case management experience.
Salesforce Service Cloud, Salesforce, AI, HSA, FSA, AD&D, 401(k), Employee Stock Purchase Plan (ESPP)
4h
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General Manager
Ashburn, Virginia, United States
$80k/yr OnsiteFull Time
3+ YOE3+ MgmtRequires 3–5 years as a successful general manager in a customer-facing industry, direct P&L ownership, leadership, safety enforcement, strategic decision-making, and a bachelor's degree.
P&L Statements, KPIs
2mo
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Markets Manager, Commodity Plastics
Millersville, Maryland, United States
$60k-$80k/yr OnsiteFull Time
Entry-level role owning market liquidity and transaction performance; strong analytical, problem-solving, and communication skills; experience in marketplace operations, customer success, supply chain, trading, or similar is a plus.
1w
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Manager, Starshield Account Management
Washington, District of Columbia, United States
$140k-$205k/yr OnsiteFull Time
6+ YOE2+ MgmtBachelor's degree, 6+ years supporting technical products or services with commercial customers or vendors, and 2+ years leading people. Requires strong communication, negotiation, project management, and customer success skills.
2w
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Program Support Services Team Manager
Baltimore, Maryland, United States
$155k-$180k/yr HybridFull Time
10+ YOE10+ MgmtBachelor's degree plus 10+ years of technical/operational/leadership experience or equivalent; experience in customer success, stakeholder engagement, and project/program/portfolio management; PMP and ITIL preferred.
IT Service Management (ITSM), ITIL
2w
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Assistant Property Manager, 800 Southern Avenue Apartment Homes
Washington, District of Columbia, United States
OnsiteFull Time
2+ YOEAssociates degree or equivalent plus 2 years related experience, experience with LIHTC/Section 8 preferred, COS/CPO certification preferred, valid driver\u0002s license, successful background check and drug screen, strong customer service and MS Office/Yardi skills.
Microsoft Office, Microsoft Outlook, Yardi
4h
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Program Coordinator
College Park or North America
FieldFull Time
2+ YOERequires 2+ years in customer success, program coordination, operations, or related client-facing work; strong communication and organization; digital record-keeping proficiency; valid driver's license and reliable transportation.
CRM, case management systems
21h
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Digital Ecosystem Engagement Lead
Springfield or St. Louis
$130k-$190k/yr HybridFull Time
5+ YOEBachelor's degree or equivalent experience; 5+ years in stakeholder engagement, customer success, change management, or program engagement supporting IC or DoD technical programs; U.S. citizenship and active TS/SCI clearance required.
Confluence, Jira, Agile, Scrum
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