26 customer success program manager jobs at 19 companies in Morgan Hill, CA
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Digital Customer Success Program Manager
Mountain View, California, United States
$116k-$192k/yrHybridFull Time
ServiceNowNYSE: NOW: Enterprise cloud platform for digital workflow automation.
5+ YOERequires 5–10 years in customer success, CS operations, digital CS, lifecycle marketing, or product adoption; SaaS adoption and retention experience; digital program creation; segmentation, health scoring, CRM, automation, AI, and analytics skills.
ServiceNowNYSE: NOW: Provides a cloud platform for automating enterprise digital workflows.
5+ YOERequires 5–10 years in Customer Success, CS Operations, Digital CS, Lifecycle Marketing, or Product Adoption; SaaS adoption and retention experience; digital program development; health scores, segmentation, automation, and customer success platforms.
Descope: Provides no-code authentication and identity workflows for developers.
3+ YOE3–5 years in customer success or account management, experience with scaled/tech-touch programs, CRM/BI tools, strong communication and technical aptitude.
Technical Customer Success / Customer Program Manager
United States or Pleasanton or India
RemoteFull Time
Ciroos: AI platform for automated site reliability engineering.
Experience leading complex enterprise customer programs; technical fluency across cloud, SRE, observability, integrations, and security; excellent communication and customer relationship skills.
AWS, Microsoft Azure, Google Cloud Platform, Kubernetes, Splunk, Datadog, ServiceNow, Slack, Jira, Linear, SRE, ITSM
ArmNASDAQ: ARM: Designs and licenses processor architectures and semiconductor intellectual property.
5+ YOEBachelor's in Engineering/Computer Science,5+ years in technical program/project management or related roles,experience with large-scale silicon/SoC programs,strong communication and stakeholder management skills.
WorkBoard: Enterprise strategy execution and OKR management software.
5+ YOE5+ years experience overall with 3 years in customer success/program management/consulting; experience with SaaS, change management, executive advising, and program execution.
IntuitNASDAQ: INTU: Provides financial software for accounting, tax, and personal finance.
10+ YOE10+ years leading complex cross-functional SaaS programs; experience building initiatives from scratch, designing governance and execution frameworks, using data, influencing leaders, and communicating across audiences.
Strategic Customer Success Manager - MarTech / AdTech, US
Austin or Denver or Mountain View or Texas or Colorado or Illinois or Florida or Georgia or Idaho or Indiana or Kansas or Maryland or Massachusetts or Nebraska or Nevada or North Carolina or Oregon or Pennsylvania or Tennessee or Utah or Virginia or California or New York or Washington
$144k-$180k/yrRemoteFull Time
Branch: Platform providing deep linking and attribution for mobile applications.
6+ YOE6+ years customer success or strategic account management, experience with global strategic accounts, AdTech/MarTech preferred, AI program experience, CRM and analytics tool fluency, strong executive communication.
Looker, Tableau, Google Analytics, Salesforce, Asana, JIRA, Notion, Catalyst
Principal Customer Success Specialist - GenAI, AWS Specialist and Partner Organization
Seattle or New York or Mountain View
$183k-$284k/yrOnsiteFull Time
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
10+ YOEAWS certification, 10+ years in senior customer-facing/customer success or transformation advisory roles, 10+ years leading large-scale SDLC/engineering modernization programs, proven ability to develop scalable transformation frameworks, executive presence, and expertise in AI-driven software delivery.
Sr. Technical Program Manager, Product Escalations
Sunnyvale, California, United States
$157k-$180k/yrOnsiteFull Time
Illumio: Provides zero-trust segmentation software to contain cyberattacks.
7+ YOERequires 7+ years in technical support, escalation, account, incident, customer success engineering, or technical program management; enterprise escalation, SaaS/cloud, cross-functional, RCA, and executive communication experience.
Vancouver or Plano or Foster City or Tel Aviv or Toronto or London or Amsterdam or Tbilisi or Medellin
$88k-$110k/yrHybridFull Time
Tipalti: AI-powered platform for finance automation and global payments.
4+ YOERequires 4+ years in implementation, project management, consulting, onboarding, or SaaS customer success; strong communication and project management skills. SaaS, ERP, accounting, and web application experience preferred.
AtlassianNASDAQ: TEAM: Develops software for team collaboration and project management.
8+ YOERequires 8+ years in strategy, business or customer success operations, consulting, or organizational design; enterprise customer success or GTM strategy; transformation leadership; analytical, storytelling, portfolio, and adoption-framework expertise.
All programs - Academy for Customer Success - JAPAN (Hybrid)
Tokyo or San Ramon
HybridFull Time
SAPFrankfurt Stock Exchange: SAP: Sells enterprise resource planning and business management software solutions.
2+ YOERequires 2–3 years of relevant professional experience, English and Japanese proficiency, business process knowledge, AI fundamentals, problem-solving, project management, communication, and customer-facing skills.
SAP SuccessFactors, SAP Business Technology Platform (BTP), SAP Business Data Cloud (BDC), ERP, AI
Commure: AI-powered software platform for healthcare workflow and administrative automation.
2+ YOERequires 2–5+ years in implementation, operations, consulting, customer success, solutions engineering, or similar customer-facing work, plus project management, communication, organizational, and cross-functional skills.
United States or Mountain View or Atlanta or Seattle
$131k-$252k/yrRemoteFull Time
MicrosoftNASDAQ: MSFT: Develops software, services, devices, and cloud computing solutions.
8+ YOE3+ MgmtBachelor's degree or equivalent experience, 8+ years in cloud or technology solutions, and 3+ years of people management. Preferred: customer-facing and technical leadership experience plus cloud or AI certification.
Azure AI Foundry, Azure OpenAI, Foundry Agent Service, Copilot, AI Gateway, APIM, Microsoft Azure, Amazon Web Services, Google
Product Growth Manager, Physical AI (or) Senior Product Growth Manager, Physical AI
Redwood City, California, United States
$170k-$190k/yrOnsiteFull Time
Dexterity: Develops AI-powered robots for autonomous warehouse logistics tasks.
3+ YOERequires 3–7 years in product management, customer success, technical program management, solutions engineering, consulting, or related technical customer-facing work, plus enterprise customer experience and technical fluency.
Waymo: Autonomous driving technology for ride-hailing and logistics.
6+ YOE6-8+ years in partner operations, customer success, or account management; proven governance and program management; executive communication; analytical skills; cross-functional problem solving.
New York City or Redwood City or Palo Alto or San Francisco
$140k-$230k/yrHybridFull Time
Snorkel AI: Software platform for programmatic AI data development and labeling.
5+ YOE5+ years in customer success, account management or related post-sales in technical/data-driven environment; enterprise account management; partner with Sales; strong delivery program oversight; excellent communication; data/AI/ML aptitude; travel up to 20%.
Senior Director, Services Strategy - Santa Clara, CA - Hybrid
Santa Clara, California, United States
$236k-$295k/yrHybridFull Time
Gigamon: Provides network visibility and analytics for hybrid cloud infrastructure.
10+ YOE5+ Mgmt10+ years in professional services or customer success with 5+ years leading services functions; expertise in services strategy, packaging/pricing, P&L, financial and operational optimization, and enterprise networking/security.