16 customer support analyst jobs at 13 companies in Boston, MA
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Product Support Analyst
Boston, Massachusetts, United States
$73k-$90k/yr HybridFull Time
Benchling: Cloud platform for biotechnology research and development.
BS or M.Sc in a life science, lab/research experience, customer-facing experience, strong communication, organization, empathy, and autonomy.
Benchling, API
2mo
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Customer Solutions Analyst II
Bethesda or Vancouver or Waltham
$49k-$77k/yr HybridFull Time
4+ YOE4+ years in technical support or support engineering for B2B software; troubleshooting APIs, integrations, CRM syncs; proficiency with browser developer tools, HAR files, log analysis, SQL; strong written/verbal communication.
ZoomInfo, browser developer tools, HAR files, Salesforce, HubSpot, SQL, Zendesk, Salesforce Service Cloud
2w
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Executive Support Analyst
Boston, Massachusetts, United States
$80k-$153k/yr OnsiteFull Time
5+ YOERequires 5+ years of enterprise technology support experience, advanced troubleshooting across modern workplace platforms, executive customer service, meeting technology support, and strong communication and problem-solving skills.
Windows 11, Microsoft 365, macOS, iOS, iPadOS, Android, Zoom, Microsoft Teams, Microsoft Intune, Microsoft Azure AD, Azure, Zoom Rooms
2w
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Executive Support Analyst
Boston, Massachusetts, United States
$80k-$153k/yr OnsiteFull Time
5+ YOE5+ years enterprise technology support experience across Windows, macOS, mobile, collaboration tools, virtual desktops, cloud services; strong customer service and executive presence.
Microsoft Windows 11, Microsoft 365, macOS, iOS, iPadOS, Android, Zoom, Microsoft Teams, Microsoft Intune, Microsoft Azure AD, Microsoft Azure, Zoom Rooms
3w
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Technology Support Analyst (L2)
Boston, Massachusetts, United States
$69k-$103k/yr HybridFull Time
3+ YOE3+ years advanced technical support experience, proficiency with Microsoft Windows/365 apps, Active Directory, SCCM, Citrix VDI, VPN; strong troubleshooting, training, and customer-service skills.
Microsoft Windows, Microsoft 365, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft OneNote, Microsoft Teams, Microsoft SharePoint, Active Directory, SCCM, OSD Cloud, Autopilot enrollment, Citrix VDI, VPN
3mo
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Technology Support Analyst
Boston, Massachusetts, United States
$80k-$90k/yr HybridFull Time
3+ YOEThree+ years of related IT experience; strong customer service; experience in Windows/Mac environments and Citrix; hardware/software troubleshooting; ability to work hybrid in Boston.
Microsoft Office, Citrix, Windows, MacOS, NetDocuments, Litera ChangePro, Outlook, PowerPoint, Mobile devices
2w
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Service Desk Support Analyst
Norwood, Massachusetts, United States
$55k-$70k/yr OnsiteFull Time
Provide Tier 1 end-user support, device setup, account provisioning, and write knowledge articles; strong problem solving, customer service, Windows/Microsoft 365 and Apple familiarity, associate degree or equivalent, valid driver's license.
Microsoft 365, Outlook, Teams, OneDrive, SharePoint, Excel, Word, Microsoft Copilot, Active Directory, Microsoft Entra ID, Intune, ERP, WMS, Python, PowerShell
2w
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Jr. Sales Support Analyst, E-Commerce
Stoughton, Massachusetts, United States
$57k-$63k/yr HybridFull Time
1+ YOE1+ year administrative or B2B customer service experience; bachelor\u0002s degree preferred; experience with online retail portals and Salsify; strong communication, organization, and Excel skills.
Salsify, Vendor Central, Supplier Center, Retail Link, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
2mo
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Sr Data Analyst, Customer Operations
San Francisco or Atlanta or Austin or Boston or Chicago or Dallas or Denver or Houston or Jacksonville or Los Angeles or Miami or New York City or Phoenix or Portland or Sacramento or Salt Lake City or San Diego or Seattle or Washington, D.C. or Ottawa or Toronto or Vancouver or Mexico City
$80k-$146k/yr HybridFull Time
4+ YOE4+ years in analytics/BI supporting customer-facing functions; strong SQL, Python, BI tools (Looker, Tableau); experience building retention, churn, forecasting models; statistics and experimental design; strong communication.
SQL, Looker, Tableau, Python, dbt, Forethought, Zendesk
3d
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Practice Management Analyst
Washington or Boston or Chicago or Columbus
$80k-$95k/yr HybridFull Time
College degree required; strong organization, communication, computer, customer service, judgment, discretion, multitasking, and deadline management skills required. Two years of law firm experience preferred.
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
2mo
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Client Relationship Analyst
Boston, Massachusetts, United States
$34k-$90k/yr OnsiteFull Time
Provide client support and administrative services for financial advisory teams; HS diploma required, college degree preferred; Series 7/66/63/65 licenses or willingness to obtain; strong MS Office skills.
Microsoft Office
3mo
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Client Relationship Analyst
Worcester or Middleton
$15-$43/hr OnsiteFull Time
High school diploma required (college preferred). Strong client service, Microsoft Office skills, attention to detail, and willingness to obtain required FINRA series licenses. Ability to execute money movements and support advisors.
MSOnline, eSign, eAuthorization, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Zoom
2w
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Primary Systems Analyst
Burlington, Massachusetts, United States
$70k-$119k/yr OnsiteFull Time
0+ YOEExperience supporting Charles River IMS or similar investment management systems; knowledge of Microsoft SQL Server, Oracle or Sybase; strong customer service and troubleshooting; bachelor\u0002s degree preferred; 0-2 years technical experience.
Microsoft SQL Server, Oracle, Sybase, XML, Charles River IMS
1mo
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Analyst I, Epic Patient
Boston, Massachusetts, United States
$79k-$95k/yr HybridFull Time
1+ YOE1+ year supporting Epic or healthcare information systems; knowledge of patient access, scheduling, registration, referrals, insurance verification; strong analytical, communication, and customer-service skills; ability to document and improve workflows.
Epic, Cadence, Prelude, Grand Central, Referrals, MyChart, Electronic Health Records (EHRs)
1mo
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IS Applications Systems Analyst, Jr
Methuen, Massachusetts, United States
$54k-$62k/yr OnsiteFull Time
0+ YOE0–2 years healthcare or IT support experience; exposure to EMR/PM systems; basic database/reporting knowledge; customer service skills; Associate's or Bachelor's in CS/Healthcare/Business or equivalent experience.
EMR, PM, Report Builder, Power BI
4d
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Asset and Technology Analyst, Contractor
Boston, Massachusetts, United States
$35-$45/hr HybridContract, Full Time
No minimum entrance requirements. Requires technical support ability, customer service, communication, organization, attention to detail, and Microsoft Office proficiency including Excel, Word, Outlook, PowerPoint, and Teams.
Zoom, Microsoft Teams, Mentimeter, VPN, OnBase, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint
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