10 customer support analyst jobs at 7 companies in Charlotte, NC
1mo
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Technical Support Analyst
Charlotte, North Carolina, United States
OnsiteFull Time
Shamrock Trading Corporation: Providing transportation logistics, financial services, and fleet technology solutions.
1+ YOEBA/BS in a technical field preferred; 1+ year technical customer/desktop support experience; knowledge of Office 365 and Active Directory; Jira and ticketing experience; strong troubleshooting and communication skills.
Microsoft Office 365, Active Directory, Jira
1mo
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Application Support Analyst II
Allen or Birmingham or Cedar Falls or Charlotte or Lenexa or Louisville or Monett or Springfield
RemoteFull Time
2+ YOE2+ years experience in financial or credit union industry, 25% travel, strong communication/organizational skills, customer-facing application implementation and support, Symitar experience and Microsoft Office Suite familiarity preferred.
Symitar, Microsoft Office Suite
2mo
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Support Analyst l-Infrastructure
Charlotte, North Carolina, United States
$70k-$83k/yr OnsiteFull Time
1+ YOE1+ years in customer service; knowledge of GIS and IT concepts; experience with SAML/ADFS/Okta/Shibboleth; can learn ArcGIS products; bachelor’s in a STEM field.
ArcGIS Online, ArcGIS Pro, ArcGIS Enterprise, Google Workspace, SAML, ADFS, Okta, Shibboleth, Azure, AWS, C#, Java, JavaScript, .NET, C++, Swift, Kotlin
3mo
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Technical Support Analyst
Charlotte, North Carolina, United States
$25/hr OnsiteFull Time
PC hardware troubleshooting, strong communication, customer service, Windows OS 10/11/Server 2016, basic network/firewall knowledge.
Windows, SQL Server, PC Hardware, Network Firewall
4d
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Business Relationship Support Associate - GPL Senior Technical Support Analyst
Charlotte, North Carolina, United States
$25-$38/hr HybridFull Time
0.5+ YOERequires 6+ months of business relationship support or equivalent experience. Technical support, networking, operating systems, browsers, communication, and customer service experience preferred.
Wells Fargo Vantage Platform, Vantage Mobile, Autolink, Basic Banking, Cash Polling and Intercompany Loans, Desktop Deposit, Fraud Manager, Lockbox, Payments, Returned Item Services, Reverse Positive Pay, Statements and Notices, Transaction Search, Treasury Information Reporting, Virtual Lockbox, Lockbox Online Decision, Vantage Wires, Microsoft Word, Microsoft Excel, Microsoft Outlook, Windows 10/11, Mac OS, Microsoft Edge, Mozilla Firefox, Google Chrome, Safari, Apple iOS, Android OS, local area networks (LAN), wide area networks (WAN), Internet protocol (IP), firewalls, web proxy/content filtering
2mo
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Senior Application Support Analyst (Back Office Lending-Credit Unions)
Allen or Birmingham or Cedar Falls or Charlotte or Lenexa or Louisville or Monett or Springfield
$69k-$103k/yr RemoteFull Time
6+ YOE6+ years in a financial institution with lending experience and SME knowledge of lending processes; strong troubleshooting and customer service skills; willingness for weekends, holidays, and on-call; must live within ~70-mile radius of listed offices; ineligible for immigration sponsorship.
Symitar, Symitar PowerOn, JH products
3w
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Business Analyst
Charlotte, North Carolina, United States
OnsiteFull Time
Gather and document business requirements, support ERP package customization and integration, develop features, create BRDs/FRDs, and deliver user training; strong communication and technical analysis skills required.
TIBCO, Vitria, webMethods, IBM WBI, SAP NetWeaver
2mo
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Service Desk Analyst
Winston-Salem or Charlotte
$25/hr RemoteFull Time, Contract
High school diploma or equivalent; customer service/technical support experience preferred; familiarity with Windows/macOS/Linux and networking fundamentals; relevant IT certifications (CompTIA A+, ITIL) a plus.
Windows, macOS, Linux, E-Verify
4w
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Travel & Expense Analyst
Fort Mill or Charlotte
$23-$39/hr OnsiteFull Time
2+ YOE2+ years supporting corporate travel/expense, AP, or finance operations; SAP Concur experience preferred; proficiency with Microsoft Excel and reporting; strong customer service and analytical skills.
SAP Concur, Microsoft Excel, ERP
1mo
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Applications Analyst III - 4|sight
Springfield or Monett or Allen or Lenexa or Louisville or Charlotte or Birmingham
RemoteFull Time
4+ YOE4+ years banking experience, 2 years item processing, ability to install/support check imaging software, SQL and Windows proficiency, strong communication and customer-facing skills.
4|sight, Microsoft Windows, Windows Server, Windows 10, Microsoft SQL Server, SQL, Microsoft Office