106 customer support remote jobs at 77 companies in Washington, DC
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Manager, Customer Support (Remote)
Alabama or United States or West Jordan or Houston or Centreville or Texas or Carrollton or Ohio
RemoteFull Time
5+ YOE2+ MgmtRequires 5+ years in customer support, including 2+ years leading teams; strong leadership, communication, problem-solving, cross-functional collaboration, and support software experience. Bachelor's degree preferred.
Microsoft Office Suite, Salesforce, Zendesk, Jira
3w
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Customer Support Manager
Washington, District of Columbia, United States
$95k-$110k/yr RemoteFull Time
3+ YOE2+ Mgmt2+ years people management in support, 3+ years in customer support (SaaS/data preferred), strong documentation and knowledge-management skills, customer communication, and organizational abilities; bachelor’s degree or equivalent.
Zendesk, Freshdesk, Salesforce Service Cloud, Skilljar, Confluence, Zoom, Pendo, Jira, Tableau, Looker
1mo
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Insurance Customer Support Associate - Remote - New Mexico
New Mexico or Alaska or California or Hawaii or United States or Colorado or Florida or Illinois or Massachusetts or New Jersey or New York or Washington or Washington or Austin
$14-$17/hr RemoteFull Time
0.5+ YOE6+ months customer service experience, high school diploma or equivalent, HIPAA integrity, computer experience, high-speed internet (>15 Mbps), wired USB headset recommended, iOS/Android device for daily login.
iOS, Android, USB wired headset, webcam
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Insurance Customer Support Associate - Remote - El Paso
El Paso or Austin or Washington or Alaska or California or Hawaii or Colorado or Florida or Illinois or Massachusetts or New Jersey or New York or Washington or United States
$14-$17/hr RemoteFull Time
0.5+ YOE6+ months customer service experience, high school diploma or equivalent, HIPAA integrity, computer experience, high-speed internet (>15 Mbps), USB wired headset recommended, and a smartphone or iOS/Android device for daily log-in.
iOS, Android, USB wired headset, webcam
3w
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Customer Support Representative
Washington DC, District of Columbia, United States
$45k-$48k/yr RemoteFull Time
3+ YOE3+ years customer service experience, proficiency with Salesforce and Microsoft Office, strong communication, analytical and time-management skills, ability to resolve complex customer issues.
Salesforce, Microsoft Office, Smartsheet, Microsoft SharePoint, NetSuite
3mo
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Customer Support Specialist
Baltimore, Maryland, United States
$22-$27/hr RemoteFull Time
High school diploma or equivalent; strong verbal/written communication; ability to work independently; proficient with computers and customer service software; previous customer service experience a plus.
1w
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Program Support Specialist (Remote)
Reston, Virginia, United States
$51k-$86k/yr RemoteFull Time
4+ YOEHigh school diploma and 4+ years supporting projects, programs, operations, administration, research, or customer services; 2+ years supporting scientific, healthcare, research, information management, or digital programs.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams
2w
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Intern, Customer Support and Customer Success
New York or Wisconsin or West Virginia or Washington or Arkansas or Washington or Arizona or Virginia or Vermont or Utah or Texas or Tennessee or South Dakota or South Carolina or Rhode Island or Pennsylvania or Oregon or Ohio or North Dakota or North Carolina or New Mexico or New Jersey or New Hampshire or Nevada or Virgin Islands, U.S. or Nebraska or Montana or Mississippi or Minnesota or Michigan or Massachusetts or Maryland or Maine or Louisiana or Kansas or Iowa or Indiana or Illinois or Idaho or Georgia or Florida or Delaware or Connecticut or Missouri or Colorado or California or Wyoming
$22-$25/hr RemotePart Time
Pursuing BA/BS in CS or related field; proficient in SQL and Python; experience with AWS Quicksight, Microsoft Power BI, Tableau, cloud-hosted apps (AWS/Azure), and SQL Server/Postgres/Oracle; interest in AI tools and support operations.
SQL, AWS Quicksight, Microsoft Power BI, Tableau, Python, AWS, Azure, SQL Server, Postgres, Oracle
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Senior Customer Support Specialist (Bilingual Spanish required)
Baltimore, Maryland, United States
$75k-$85k/yr RemoteFull Time
3+ YOE3+ years customer/member technical or SaaS support experience, bilingual Spanish/English, strong communication, ticketing experience, independent problem solving, and ability to build basic reports.
1d
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Customer Support & Analytics- Representative
Westminster, Maryland, United States
$41k/yr RemoteFull Time
High school diploma or equivalent, strong Microsoft Office and Excel skills, professional communication, customer service capability, organization, multitasking, analytical problem solving, and ability to work independently.
Microsoft Excel, Microsoft Office, SAP, MARC
1d
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Customer Support & Analytics- Representative
Westminster, Maryland, United States
$41k/yr RemoteFull Time
High school diploma or equivalent, advanced Microsoft Excel and Microsoft Office skills, professional communication, customer service, organization, multitasking, analytical problem-solving, and ability to work independently.
Microsoft Excel, Microsoft Office, SAP, MARC
3w
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Director of Customer Support
Washington or United States
$140k/yr RemoteFull Time
7+ YOE7+ years in cyber intelligence or defense with leadership; strong Linux (CentOS/Red Hat/Rocky), PostgreSQL, networking and application troubleshooting, SIEM/SOAR/ITSM knowledge, BA/BS or equivalent.
CentOS, Red Hat, Rocky, PostgreSQL, SIEM, SOAR, ITSM, IDS/IPS, Firewall, EDR, S3, EC2, Cognito, Route 53, IAM, Bash, Java, Python
1mo
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Production Support Specialist - Tier 1 (Remote)
Columbia, Maryland, United States
$18-$21/hr RemoteFull Time
Provide first-line customer and technical support for LTSS Maryland customers, document and manage incidents, escalate defects, create customer documentation; strong communication and analytical skills required.
3w
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Senior IT Customer Support
Alexandria or Chandler or Nellis Air Force Base or Aberdeen or Niceville
$110k-$135k/yr OnsiteFull Time
5+ YOEMust hold active U.S. DoD Secret clearance, 5+ years helpdesk/service desk experience, ability to lift 25 lbs, experience with remote diagnostics, AD IAM, ticket queue management, and strong written/verbal communication.
Windows 11, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Teams, Jira Service Management, ServiceNow, Microsoft Deployment Toolkit, Windows Deployment Services, Active Directory, PowerShell
2w
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Data Operations Customer Support Specialist Senior
Fairfax, Virginia, United States
$28-$40/hr RemoteFull Time
ASM ResearchNYSE: ACN: Provides IT and healthcare services to government agencies.
5+ YOEBachelors or equivalent, 5+ years data operations/technical support experience, proficiency with ServiceNow/Zendesk/Jira Service Management and SQL, knowledge of data security and access controls, ability to obtain Secret clearance and U.S. citizenship required.
ServiceNow, Zendesk, Jira Service Management, SQL, AWS, Azure, GCP
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Global Head of Customer Experience & Support
Boston or California or Dallas or Maryland or New York or Utah or Washington
$320k-$365k/yr RemoteFull Time
Senior leader with proven ownership of retention, renewals, adoption, post-sale revenue; experience across direct/channel/DaaS motions, enterprise customer fluency, product orientation, commercial judgment, and operating discipline.
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Head of Customer Success and Support Ops
Boston or Dallas or Washington or Maryland or California or New York or Utah
$320k-$365k/yr RemoteFull Time
Proven leader in post-sale revenue: ownership of onboarding, adoption, renewals, retention and expansion across direct, channel and Data-as-a-Service; enterprise customer fluency, product depth, commercial judgment, and operating discipline.
1mo
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Technical Support Engineer
Tysons or Morristown or United States or Israel
RemoteFull Time
2+ YOERemote (Pacific Time) or hybrid support role; 2+ years technical/IT support experience; advanced Windows workstation support, intermediate networking, application software support, CRM case management, strong communication and problem-solving skills.
Windows, CRM, Salesforce, Microsoft Project, Monday Board, SQL, Claude, ChatGPT, Copilot, iOS, Android, AWS, Microsoft Cloud services
1w
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Principal Research Associate-Implementation & Customer Support -Remote
United States or Bethesda
$115k-$144k/yr RemoteFull Time
8+ YOEMaster's degree with 8+ years or Ph.D. with 5+ years relevant experience, including CMS contract work, CMMI payment model implementation, helpdesk operations, technical assistance, and customer support.
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Fueling Operations Support Manager - REMOTE
Austin or Albany or Annapolis or Atlanta or Augusta or Baton Rouge or Bismarck or Boise or Boston or Carson City or Charleston or Cheyenne or Columbia or Columbus or Concord or Denver or Des Moines or Dover or Frankfort or Hagåtña or Harrisburg or Hartford or Helena or Honolulu or Indianapolis or Jackson or Jefferson City or Juneau or Lansing or Lincoln or Little Rock or Madison or Montgomery or Montpelier or Nashville or Oklahoma City or Olympia or Phoenix or Pierre or Providence or Raleigh or Richmond or Sacramento or Saint Paul or Salem or Salt Lake City or San Juan or Santa Fe or Springfield or Charlotte Amalie or Tallahassee or Topeka or Trenton or Washington
$75k/yr RemoteFull Time
5+ YOERequires a high school diploma/GED, 5+ years in fuel systems, facility maintenance management, or environmental compliance, and 1–3 years of customer relationship experience.
Microsoft Office, Microsoft Excel, Automatic Tank Gage (ATG), Turbine Transfer Pumps (STP), Under Dispenser Containment (UDC)
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