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118 customer support specialist jobs at 80 companies in Napa, CA

1w
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Customer Support Specialist
San Francisco, California, United States
$90k-$110k/yr HybridFull Time
Parafin
Parafin: Private financial-infrastructure providing embedded financing to small businesses through marketplaces and software platforms.
2+ YOEProvides multi-brand customer support with strong prioritization and attention to detail. Two years of software support, fintech, or financial services experience preferred; Zendesk proficiency preferred.
Zendesk
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2mo
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Customer Support Specialist
Nashville or Denver or San Francisco or Santiago
$17-$21/hr HybridFull Time
Truework
Truework: Builds a data platform that enables safe and fair verification decisions for employers and marketplaces.
1+ YOE1+ years customer support in high-volume environments; strong verbal/written communication; ability to troubleshoot software and hardware across platforms; multitasking, prioritization, and resilience.
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1mo
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Customer Support Specialist
United States or Canada or India or Luxembourg or United Kingdom or San Francisco or New York City or Mumbai or Bangalore
$60k-$70k/yr RemoteFull Time
Juniper Square
Juniper Square: Private-markets fund operations partner providing connected software, data, and fund administration services to investment managers.
2+ YOE2+ years relevant experience, bachelor's preferred; strong written/verbal communication, troubleshooting, technical aptitude, and time management; ability to learn software and support B2B customers.
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3w
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Customer Support Specialist
San Francisco, California, United States
OnsiteFull Time
Reevo
Reevo: AI-native B2B revenue-platform serving marketing, sales, operations, and customer-success teams.
1+ YOERequires 1+ year of customer support or user operations experience in B2B SaaS or technology, strong written and verbal communication, product curiosity, ownership, and comfort working with ambiguity.
Pylon, Zendesk, Intercom, Salesforce, HubSpot
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2mo
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Customer Support Specialist
San Francisco, California, United States
OnsiteFull Time
Rogo
Rogo: Financial AI platform automating research and workflows for investment banks, private equity firms, and asset managers.
1+ YOE1+ years in B2B SaaS customer support, strong written and verbal communication, organization, prioritization, analytical mindset, experience with high-volume chat/email queues and SLAs, and ability to collaborate cross-functionally.
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5d
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Customer Support Specialist - Weekend
San Francisco or New York City or Portland or United States
$43k-$58k/yr RemoteFull Time
Mercury
Mercury: Private fintech providing business banking and financial workflow tools to startups and small businesses.
2+ YOERequires 2+ years in customer experience or support, empathy, clear communication, multitasking, creativity, and problem-solving. Retail branch banking experience is preferred.
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1mo
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Technical Customer Support Specialist
Washington or San Francisco
$78k-$90k/yr HybridFull Time
Authorium
Authorium: Private public-benefit GovTech SaaS providing no-code administrative workflow software to government agencies.
Provide technical customer support for a government-focused SaaS platform including troubleshooting API integrations, managing support lifecycle, writing clear technical responses, and participating in on-call rotations.
Ruby on Rails
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2mo
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Associate Customer Support Specialist
San Francisco or New York City or United States
$55k-$65k/yr RemoteFull Time
Miter
Miter: Private construction software helping contractors manage payroll, HR, field operations, expenses, and finance.
0+ YOE0–2 years customer-facing experience; ability to ramp quickly on complex SaaS products; proficiency with help desk/ticketing systems; strong communication and troubleshooting skills.
Pylon, Zendesk, Intercom, Front
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6d
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Copy of Customer Support Specialist, Time Off Support
Nevada or California or New Mexico or Colorado or El Paso or Arizona or Utah or Washington or Oregon or Los Angeles or Idaho or Montana or Wyoming or San Francisco
$22-$23/hr RemoteFull Time
Rippling
Rippling: Unified workforce management platform for HR, IT, and Finance.
2+ YOEBachelor's degree and 2+ years of technical customer support experience in SaaS required, with API, integration, payroll, accounting, troubleshooting, and English communication skills.
API, CRM, QuickBooks Online, NetSuite, Sage Intacct, Xero, REST APIs, webhooks, OAuth, HRIS, Microsoft Slack, Microsoft 365
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2w
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Support Specialist
Sacramento, California, United States
HybridFull Time
Gopuff
Gopuff: Instant delivery service for everyday essentials and groceries.
2+ YOEBachelor's degree or equivalent experience, 2+ years in Tier 3 customer support, strong investigation, judgment, problem-solving, communication, policy interpretation, and workload management skills.
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2mo
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Premium Support Specialist
San Francisco or New York City
$119k-$161k/yr OnsiteFull Time
Harvey
Harvey: Developing AI solutions for legal and professional services.
Experience supporting enterprise or regulated software, technical troubleshooting, incident/escalation management, stakeholder communication, and familiarity with ticketing systems; strong written/verbal skills and customer-first mindset.
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3d
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Client Support Specialist
United States or San Francisco or New York City or Los Angeles or Boston or Seattle or Washington or San Diego or Chicago or Austin or Dallas or Portland or Denver or Philadelphia or Baltimore or Sacramento or Minneapolis or Miami or Atlanta or Phoenix or Orlando or Las Vegas or Salt Lake City or Madison or Birmingham or San Antonio or Spokane or Toronto
$18-$28/hr RemoteFull Time
Roo
Roo: U.S. veterinary staffing marketplace connecting veterinarians and technicians with animal hospitals for relief and hiring work.
2+ YOERequires 2+ years of client or customer support experience, strong communication and organizational skills, accuracy, flexibility, process improvement ability, and familiarity with customer support software.
LiveChat, HubSpot
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1mo
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Supply Support Specialist
San Francisco, California, United States
$80k-$100k/yr OnsiteFull Time
Paraform
Paraform: Agentic hiring platform connecting companies with expert recruiters and AI agents to fill critical roles.
Recruiter-facing support experience with strong written communication, prioritization, judgment, systems thinking, and ownership; ability to troubleshoot platform, submission, approval, and payout issues.
Ashby, Greenhouse, Slack
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1mo
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Technical Support Specialist
San Francisco or New York City or Salt Lake City
$72k-$100k/yr HybridFull Time
Anrok
Anrok: The global sales tax solution built for modern commerce.
Proven product/technical support experience in software, strong customer focus, excellent communication, experience collaborating with product/engineering, familiarity with Zendesk is a plus.
Zendesk
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1w
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Product Support Specialist
United States or San Francisco or Portland or Seattle or Denver or New York City
$60k-$75k/yr RemoteFull Time
AllTrails
AllTrails: Privately held outdoor navigation app serving hikers with trail maps, route planning, and reviews.
Technical or software support experience, high-volume ticket management, strong written and verbal communication, customer empathy, issue investigation, and cross-functional collaboration with product and engineering teams.
iOS, Android, Zendesk, Jira, Ada
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3d
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Senior Support Specialist, Ads
San Francisco, California, United States
$189k-$280k/yr HybridFull Time
OpenAI
OpenAI: AI research and deployment focused on beneficial AGI.
6+ YOERequires 6+ years in customer support, user operations, ads operations, Trust & Safety, risk operations, escalations, or related work; investigative judgment, data synthesis, process improvement, cross-functional communication, and AI or coding experience.
Codex, ChatGPT, OpenAI API, Python
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2mo
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Partner Support Specialist
San Francisco or Arizona or California or Colorado or Florida or Georgia or Iowa or Idaho or Illinois or Indiana or Massachusetts or Michigan or Missouri or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington or Wisconsin or West Virginia
$20-$24/hr RemoteFull Time
Phil
Phil: Private U.S. health-tech platform helping pharmaceutical brands deliver prescription access, affordability, adherence, and direct-to-patient services.
2+ YOE2+ years in operations/admin/customer support; prior pharmacy technician or prescription-workflow experience preferred; strong attention to detail, communication, and ability to manage multiple workflows; experience with G Suite.
G Suite
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1mo
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Customer Success Specialist
Sacramento or United States
$27-$31/hr RemoteFull Time
Semios
Semios: Agricultural solutions providing growers, agronomists, and ag retailers with farm-management tools, crop-protection products, and field services.
2+ YOE2+ years customer onboarding/implementation/support experience, tech-savvy, CRM familiarity, superb communication, valid driver\u000driver's license, ability to prioritize multiple customers.
CRM
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2w
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Consumer Support Specialist - US
United States or North America or Seattle or New York City or San Francisco or London
$75k-$90k/yr RemoteFull Time
Runway
Runway: Generative AI research building multimodal world-simulation tools for creators and organizations.
1+ YOE1–3 years in customer support, operations, or a technical role; strong written communication, modern tool proficiency, high-volume support experience, curiosity, autonomy, and interest in AI or creative tools.
Notion, Slack, Zendesk, Google Workspace, Discord
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3w
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Customer Experience Specialist
Argentina or San Francisco or Miami or New York City
$18k-$25k/yr RemoteFull Time
Flex
Flex: Private fintech helping renters split rent payments and properties collect rent on schedule.
2+ YOERequires flawless professional English, strong ownership, investigative judgment, technical fluency, and 2+ years in fintech or financial services customer support; CRM experience preferred.
Zendesk, Salesforce, Linear, Slack, Notion, Google Sheets
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