15 customer technical support jobs at 8 companies in Eureka, IL
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Customer Support Manager
Goodfield, Illinois, United States
OnsiteFull Time
VIVO: Designs and manufactures ergonomic workspace solutions and office furniture.
3+ Mgmt3+ years customer support management experience with strong technical and report-management skills, attention to detail, and ability to lead a team and develop policies.
Digital Technical Support Engineer – Construction Technology
Peoria or Chicago or Irving
$98k-$146k/yrOnsiteFull Time
CaterpillarNYSE: CAT: Manufactures construction equipment, mining machinery, and industrial engines.
Provide technical support and troubleshooting for construction technology products; analyze requirements; communicate with customers; familiarity with earthmoving technology and CRM tools preferred.
Grade Control (2D/3D), Payload, Cat Command, Detect & Safety Systems, Product Link, VisionLink, CRM, Salesforce, Microsoft Dynamics
Digital Technical Support Engineer – Construction Technology
Chicago or Peoria or Irving
$98k-$146k/yrOnsiteFull Time
CaterpillarNYSE: CAT: Manufactures construction and mining equipment, engines, and gas turbines.
Providing technical support, troubleshooting and root-cause analysis for construction-technology products; liaising with customers and internal teams; knowledge of heavy-equipment systems and CRM tools.
Grade Control (2D/3D), Payload, Cat Command, Product Link, VisionLink, Salesforce, Microsoft Dynamics
i3 Broadband: Provides fiber-optic internet, television, and voice services to consumers.
1+ YOERequires 1–3 years of IT helpdesk or technical support experience, Active Directory, Office 365, Windows OS, and ticketing systems experience; strong troubleshooting, communication, organization, and customer service skills.
Microsoft Office 365, Active Directory, Windows OS, Wi-Fi, VPN, VoIP, Microsoft Teams Rooms
CaterpillarNYSE: CAT: Manufactures construction and mining equipment, engines, and gas turbines.
2+ YOEKnowledge of communication, problem solving, customer support policies, and technical troubleshooting; ability to gather/upload data, create requirements and user stories, and support global dealer users.
CaterpillarNYSE: CAT: Manufactures construction equipment, mining machinery, and industrial engines.
Industry knowledge, customer focus, critical thinking, relationship management, business development, value selling, and progressive sales, aftermarket, technical support, or project management experience. Bachelor's degree or equivalent preferred.
Worldwide TechServices: A global provider of technology services and infrastructure solutions.
0+ YOETechnical school certification or equivalent; 0-2 years experience; customer service experience is a plus; OEM certifications; valid driver’s license.
Champaign or Bloomington or Peoria or Springfield or Decatur
$22-$23/hrFieldFull Time
RicohTokyo Stock Exchange: 7752: Provides digital workplace services, imaging equipment, and IT solutions.
3+ YOETechnical school or equivalent with 3+ years related experience, 1 industry certification, valid state driver's license and auto insurance, ability to lift up to 50 lbs, strong electro-mechanical and customer service skills.
Senior Field Representative, Field Services Support
Springfield or Champaign or Peoria or Decatur or Bloomington or Mattoon
$20-$24/hrFieldFull Time
RicohTokyo Stock Exchange: 7752: Provides digital workplace services, imaging equipment, and IT solutions.
3+ YOERequires technical school or equivalent and 3+ years related experience (including 2 years as Technology Service Consultant I), 1 industry certification, valid driver's license and required auto insurance, ability to lift heavy equipment, strong customer service and communication skills.
CaterpillarNYSE: CAT: Manufactures construction and mining equipment, engines, and gas turbines.
Manage packaging engineering team to develop returnable and expendable packaging, lead technical problem-solving, support global processes, and communicate with customers and suppliers.
ComcastNASDAQ: CMCSA: Provides global telecommunications, media content, and entertainment services.
0+ YOEHigh school diploma/GED required, 0-2 years relevant experience preferred, strong communication, customer service, troubleshooting and technical skills for mobile activations and support.
CaterpillarNYSE: CAT: Manufactures construction and mining equipment, engines, and gas turbines.
Extensive experience in customer-focused sales engineering, electric power, switchgear and controls, technical support or direct sales, complex project guidance, communication, decision-making, and relationship management.
switchgear, controls, Health Savings Account (HSA), Flexible Spending Accounts (FSAs)
LennoxNYSE: LII: Sells energy-efficient heating, cooling, and refrigeration systems and services.
1+ YOEHigh school diploma/GED, 1+ year mechanical support or HVAC experience preferred, HVAC trade school preferred, EPA certification preferred, valid driver's license, ability to lift and climb ladders, technical aptitude and customer-service skills.
Field Service Representative (Anytown, IL, US, 60446)
Peoria or Reading or Illinois
$53k-$67k/yrFieldFull Time
EnerSysNYSE: ENS: Global provider of industrial batteries and stored energy solutions.
High school diploma or equivalent, basic mechanical aptitude, customer-facing field support experience, valid driver’s license, able to travel daily and overnight (up to 5 days/month), operate forklift, lift up to 50 lbs, use Microsoft Office, and perform technical troubleshooting and preventative maintenance.