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229 customer technical support jobs at 165 companies in New York City, NY

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Technical Customer Support Specialist - German-speaking
St. Gallen or London or New York City
HybridFull Time
Frontify
Frontify: Platform for managing digital brand assets and team collaboration.
Fluent German and English; Switzerland-based with hybrid St. Gallen attendance. Requires technical SaaS support experience, customer-facing communication, and familiarity with SSO/SAML, DNS, custom domains, APIs, and web technologies.
Intercom, Fin, SSO/SAML, DNS, APIs, Slack
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2mo
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Technical Support Lead
New York, New York, United States
$120k-$151k/yr OnsiteFull Time
Persistent Systems
Persistent Systems: Secure mobile ad-hoc networking solutions for defense and commercial sectors.
2+ YOE2+ years technical/product support experience, strong IP networking and hardware/software troubleshooting, customer-facing communication, documentation skills, and eligibility for U.S. security clearance.
Salesforce, Jira, Microsoft
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2mo
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Technical Support Engineer
San Francisco or New York City or London or Sydney
$90k-$125k/yr OnsiteFull Time
Sigma Computing
Sigma Computing: Cloud-native analytics platform featuring a spreadsheet-style interface.
2+ YOEBachelor's in a technical field required, 2+ years in a customer-facing technical role, strong SQL proficiency and query performance troubleshooting, data modeling and visualization skills, experience supporting cloud services preferred.
SQL, Snowflake, Redshift, BigQuery, GCP, AWS, Python
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1mo
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Technical Support Specialist
San Francisco or New York City or Salt Lake City
$72k-$100k/yr HybridFull Time
Anrok
Anrok: Automated sales tax compliance platform for global digital businesses.
Proven product/technical support experience in software, strong customer focus, excellent communication, experience collaborating with product/engineering, familiarity with Zendesk is a plus.
Zendesk
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2w
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Technical Support Analyst
New York or Spain
$50k-$1000k/yr HybridFull Time
Rain
Rain: Provides stablecoin-native infrastructure for card issuance and global payments.
3+ YOE3+ years in technical customer- or partner-facing support, hands-on with APIs, reading logs and writing SQL, strong communication and problem-solving skills.
SQL
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1d
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Technical Support Specialist
Bengaluru or New York City or Washington or Vancouver or London or Galway or Budapest or Munich or Singapore or Sydney
HybridFull Time
Diligent
Diligent: Provides software for corporate governance, risk, and compliance management.
5+ YOE5+ years of technical or customer support experience in SaaS or product environments, web application troubleshooting, strong problem-solving, and excellent written and verbal English communication.
SaaS, Jira, SQL
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2w
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Technical Support Engineer
Morristown, New Jersey, United States
HybridFull Time
Cellebrite
CellebriteNASDAQ: CLBT: Provider of digital forensic and investigative intelligence software solutions.
2+ YOE2+ years technical support experience, Windows workstation and application support, networking knowledge, application/software support, CRM case management, strong communication and customer-facing skills, native English proficiency, ability to work Pacific Time hours or hybrid from Morristown NJ.
Windows, AWS, Microsoft Cloud, CCNA, MCSA, SQL, Claude, ChatGPT, Copilot, Salesforce, Monday Board, CRM, SaaS, iOS, Android
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2w
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Technical Support Analyst
New York City, New York, United States
$77k-$106k/yr OnsiteFull Time
Tabs
Tabs: Automates contract-to-cash cycles for finance and accounting teams.
3+ YOE3+ years technical/customer support experience in SaaS or fintech, troubleshooting APIs, ERPs and payment integrations; strong written communication and problem-solving; experience with ticketing systems.
NetSuite, Quickbooks, Stripe, HubSpot, Zendesk, Pylon, Slack, SQL, API, ERP
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2w
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Technical Support Specialist
New York City, New York, United States
$64k-$100k/yr HybridFull Time
Braze
BrazeNASDAQ: BRZE: Platform for personalized customer engagement and cross-channel messaging.
2+ YOE2+ years supporting technical products (SaaS/mobile), degree or bootcamp or equivalent, proficiency with case management tools, HTML/CSS/APIs/SQL; strong written English and troubleshooting skills.
Salesforce, Zendesk, HTML, CSS, APIs, SQL, Postman, Snowflake, Kibana
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2mo
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Customer Support Specialist
New York City, New York, United States
£50k-£65k/yr OnsiteFull Time
Solve Intelligence
Solve Intelligence: A startup building an AI platform that manages patent workflows from invention harvesting through litigation and licensing.
Strong written communication, high agency, customer-support experience, ability to triage technical tickets and work under pressure; familiarity with support tooling and technical products is a plus.
Intercom, Zendesk, Linear, Pylon, Slack Connect, Loom
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2mo
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Technical Customer Support Engineer, Tier 2
Teaneck, New Jersey, United States
$36-$43/hr OnsiteFull Time
UVeye
UVeye: Automated AI-driven vehicle inspection and diagnostic systems.
3+ YOE3+ years in Tier II support/systems administration/QA; Bachelor's in Computer Science or related; proficiency with Linux, Docker, Kubernetes, networking (TCP/IP, HTTP, DNS, DHCP), cloud platforms, and troubleshooting; hardware installation and calibration experience; customer-facing.
Linux, Docker, Kubernetes, TCP/IP, HTTP, DNS, DHCP, AWS, Azure, GCP, Zendesk, JIRA, Confluence, Bash, Python, Terraform, Helm
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1w
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Customer Support Associate
South Hackensack, New Jersey, United States
$25-$30/hr OnsiteFull Time
HYTORC
HYTORC: Manufactures and services industrial hydraulic and pneumatic bolting systems.
Customer support experience with physical products, equipment, inventory, manufacturing, distribution, or industrial goods; strong follow-up, communication, computer, and technical product support skills required.
Microsoft Office Suite, Microsoft Excel, SAP, SAP B1, Great Plains, ERP
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3w
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Customer Support Engineer
San Francisco or New York City or Barcelona
HybridFull Time
Rillet
Rillet: AI-native ERP software for finance and accounting teams
0.5+ YOE6 months–3 years customer-facing or technical support experience; comfortable scripting, building integrations/APIs, triage, strong async writing, and automating support workflows.
Stripe, Ramp, Salesforce, Pylon, Linear, AI, LLM
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1mo
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Customer Support Specialist
Los Angeles or New York City or Seoul or Beijing or London or Lisbon or Belgrade
RemoteFull Time
Aghanim
Aghanim: Platform for mobile game monetization and distribution.
Experience in customer or technical support, strong written and spoken English, analytical problem-solving, ability to explain technical issues simply, and willingness to work shift-based or flexible schedule.
Zendesk, Intercom
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1mo
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Customer Support Coordinator
Nanuet, New York, United States
$25-$30/hr OnsiteFull Time
Culinary Depot
Culinary Depot: Supplying and designing commercial kitchens for the foodservice industry.
Empathetic customer service with strong communication, organization, multitasking, and ownership; customer service/technical support experience preferred; ability to resolve issues end-to-end.
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1mo
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Senior Technical Support Engineer
New York, New York, United States
$105k-$125k/yr HybridFull Time
Alloy
Alloy: Identity and fraud decisioning platform for financial institutions.
3+ YOE3+ years technical support experience in B2B SaaS, strong troubleshooting with APIs/logs, on-call experience, communication skills, mentoring ability, and cross-functional collaboration.
Zendesk, Looker, Postman, Python, Bash
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2mo
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Customer Support Team Lead
Brooklyn, New York, United States
$110k-$140k/yr OnsiteFull Time
Topline Pro
Topline Pro: AI-powered marketing and website platform for home service professionals.
8+ YOE2+ Mgmt8+ years customer support leadership with 2+ years direct people management; experience with support ops, SLAs, metrics (CSAT, FRT), Zendesk/Intercom automation, technical troubleshooting (domains/DNS), and scaling processes.
Zendesk, Intercom
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2mo
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Technical Support Engineer
New York, New York, United States
$120k-$151k/yr OnsiteFull Time
Persistent Systems
Persistent Systems: Developer of secure mobile ad-hoc networking systems for mission-critical operations.
2+ YOE2+ years in technical support or customer-facing technical role; strong IP networking; remote troubleshooting; excellent communications; experience with ticketing/CRM systems; US security clearance eligibility.
Salesforce, Jira, Microsoft, CRM
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2mo
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Senior Technical Support Manager
London or Lisbon or Cluj-Napoca or New York City or Singapore
HybridFull Time
ComplyAdvantage
ComplyAdvantage: Provides AI-driven financial crime risk intelligence and compliance software
4+ YOE2+ MgmtSenior people leader with 4+ years in technical/customer support (2+ years managing multi-team or tiered L1/L2 functions); experience with ticketing platforms (Pylon, Zendesk, Freshdesk, Intercom, Salesforce Service Cloud), data-driven, AI/automation, KPI tracking and cross-functional influence.
Pylon, Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, Slack, Linear, Jira
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1mo
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Technical Support Engineer
New York or United States
$95k-$115k/yr HybridFull Time
Botify
Botify: Enterprise SaaS platform for AI-powered SEO and search intelligence.
2+ YOE2+ years technical support in SaaS, technical background with Linux/Python/JS/SQL, familiarity with cloud and analytics (AWS, GCP, BigQuery, Django), strong customer-focus and incident handling skills.
Botify Analytics, LogAnalyzer, RealKeywords, SiteCrawler, Botify Intelligence, Botify Activation, SpeedWorkers, PageWorkers, AI Visibility, Agentic Catalog, Linux, Python, JS, SQL, AWS, GCP, BigQuery (BQ), Django, GitHub, Jira
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