198 customer technical support jobs at 139 companies in Takoma Park, MD
4w
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Technical Customer Support Specialist
Washington or San Francisco
$78k-$90k/yr HybridFull Time
Provide technical customer support for a government-focused SaaS platform including troubleshooting API integrations, managing support lifecycle, writing clear technical responses, and participating in on-call rotations.
Ruby on Rails
3d
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Technical Support Specialist
Bengaluru or New York City or Washington or Vancouver or London or Galway or Budapest or Munich or Singapore or Sydney
HybridFull Time
5+ YOE5+ years of technical or customer support experience in SaaS or product environments, web application troubleshooting, strong problem-solving, and excellent written and verbal English communication.
SaaS, Jira, SQL
1mo
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Technical Support Engineer
Tysons or Morristown or United States or Israel
RemoteFull Time
2+ YOERemote (Pacific Time) or hybrid support role; 2+ years technical/IT support experience; advanced Windows workstation support, intermediate networking, application software support, CRM case management, strong communication and problem-solving skills.
Windows, CRM, Salesforce, Microsoft Project, Monday Board, SQL, Claude, ChatGPT, Copilot, iOS, Android, AWS, Microsoft Cloud services
2mo
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Senior Member of the Technical Staff - Customer Technical Support
Washington, District of Columbia, District of Columbia, United States
$130k-$180k/yr OnsiteFull Time
8+ YOERequires a BS or MS in computer science or related field, 8–12 years of RTOS experience, embedded Linux, C/C++, networking, cloud, DevOps, and customer-facing technical support experience.
Wind River Systems Products, IDE, compilers, Linux, Debian, CentOS, C, C++, Rust, Python, SaaS, DevOps, CI/CD, Docker, Kubernetes, Git, GitHub, GitLab, Windows, PowerPC, Intel, ARM, RISC-V, TCP/IP, NFV, OpenStack, DPDK, DPI, SDN, VOIP, BSP
2w
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Technical Support Specialist (INDG)
Arlington, Virginia, United States
$63k-$97k/yr OnsiteFull Time
3+ YOEBachelor's degree or equivalent education and experience, 3–5 years of client or technical support experience, strong troubleshooting, analytical, written, and verbal communication skills.
SaaS, enterprise software
2mo
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Customer Support Operations
Louisville or New York City or Washington or Chicago or Reston or Crum Lynne or Boca Raton
$18-$26/hr HybridFull Time
4+ YOE4+ years customer support/helpdesk or telecom experience (3+ years technical application support), strong telecom knowledge (LNP, routing, IP), CRM and Microsoft Office proficiency, analytical and communication skills.
Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Salesforce, CRM
4w
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Technical Support Agent (Access)
Bethesda, Maryland, United States
$19/hr OnsiteFull Time
2+ YOE2+ years technical support experience with electronics and networking, intermediate Linux knowledge, strong verbal/written communication, problem-solving, and ability to learn hardware/software; experience with ticketing systems.
Zoho Desk, Linux
3d
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Technical Support Engineer
Sterling or Mesa
$27-$44/hr OnsiteFull Time
5+ YOETechnical support experience, strong troubleshooting skills, networking and Linux knowledge, customer communication, and hardware/software support expertise. Bachelor's in computer science or related field, or 5+ years relevant experience preferred.
Linux
20h
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Customer Technical Support Specialist (NEN)
Dahlgren, Virginia, United States
$55k-$60k/yr OnsiteFull Time
2+ YOERequires 2+ years of experience, high school diploma, Security+ or equivalent DoD 8570 IAT Level II compliance, Windows and Office proficiency, troubleshooting skills, and Secret clearance eligibility.
Microsoft Windows, Windows Active Directory, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, LAN, WAN
2mo
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Technical Support Engineer
Washington, District of Columbia, United States
HybridFull Time
3+ YOE3+ years in technical/customer support for SaaS, experience with ticketing platforms (Salesforce, Freshdesk, Jira), troubleshooting REST/GraphQL/SQL/MongoDB issues, basic Python, strong communication and stakeholder management.
Salesforce, Freshdesk, Jira, REST APIs, GraphQL, SQL, MongoDB, Python
1mo
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Technical Support Advisor
Chantilly, Virginia, United States
$95k-$160k/yr HybridFull Time
2+ YOE2+ years technical support experience with several infrastructure technologies; ability to obtain Top-Secret clearance; customer-centric attitude, troubleshooting, phone/email etiquette, ability to work on-call and travel up to 30%.
VMWare, Microsoft Server 2019, Linux, Active Directory, Microsoft PowerShell, Kubernetes, MSSQL, Cisco ASA, DELL SAN, DELL Server Hardware
1w
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Team Lead - Customer Support
Reston, Virginia, United States
$99k-$134k/yr HybridFull Time
5+ YOE2+ MgmtBachelor's degree or equivalent experience; 2+ years managing teams or coaching employees; 5+ years technical customer support or helpdesk experience; corporate client and complex technical issue experience.
1mo
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Technical Support Engineer
Washington or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Massachusetts or Maryland or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oregon or Pennsylvania or South Carolina or Texas or Virginia or Washington or Wisconsin or Wyoming
$95k-$115k/yr RemoteFull Time
2+ YOEUS citizen with current Secret clearance, 2+ years eDiscovery experience, CS/IT degree or equivalent, skills in PostgreSQL/Postgres, ELK Stack, Redis, Rabbit MQ, API servers, data analysis, ticketing, and customer-facing technical support.
ELK Stack, PostgreSQL, Redis, Rabbit MQ, API servers, Postgres
2w
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Technical Support Engineer (Hybrid/Columbia MD)
Columbia, Maryland, United States
HybridFull Time
2+ YOEBachelor's degree in a technical field or equivalent experience, 2+ years in networking and systems administration, enterprise technical support experience, security knowledge, strong analytical and communication skills.
TCP/IP, Linux, Unix, macOS, Windows, Nessus, JIRA, Salesforce, Zendesk, Splunk, ElasticSearch, SQL, Oracle, MySQL, MSSQL, VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, DISA, HIPAA, CIS, ISO 27001, Wireshark, PCAPs, Large Language Models (LLMs)
1w
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Technical Support Engineer – PeopleSoft
Herndon, Virginia, United States
$104k-$166k/yr OnsiteFull Time
8+ YOERequires TS/SCI clearance with polygraph or ability to obtain it, a bachelor's degree plus 8+ years' relevant experience or 12 years' experience, and 8+ years supporting PeopleSoft.
PeopleSoft, Microsoft Email
2w
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Technical Support Engineer
Ashburn or Washington
$30-$35/hr OnsiteFull Time
Hands-on desktop support and provisioning experience; imaging, asset management, device shipping, cabling, and strong customer service skills required.
Endpoint Central, Dell hardware diagnostics, Verizon, Symmetry, MFA, Microsoft Group Policy
2d
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Technical Support Specialist, NF4
Quantico, Virginia, United States
$85k-$95k/yr OnsiteFull Time
4+ YOEFour years of technical administrative support experience, advanced SharePoint customization, SharePoint Designer and InfoPath, web technologies, IT systems knowledge, communication skills, travel flexibility, and Security+ certification within three months.
SharePoint Online (SPO), Microsoft SharePoint, SharePoint Designer, InfoPath, HTML, CSS, JavaScript, XSL, Power Apps, Power BI, Microsoft Excel, Forms Server, Excel Calculation Services, Business Data Catalog, Department of Navy Application and Database Management System (DADMS), Information Technology Procurement Review (ITPR)
1w
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Federal Associate Customer Support Manager
Maryland or Virginia or Pennsylvania or Florida or Maryland or Washington
$60k-$70k/yr RemoteFull Time
3+ YOEAssociate degree or 3+ years in customer support, account management, sales, project management, public safety, technical services, or related fields; Google and Microsoft Office proficiency required.
Google, Microsoft Office, Google applications
1mo
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Principal Customer Support Specialist (Remote)
Centreville or Carrollton or Texas
RemoteFull Time
7+ YOE7+ years support experience with Neumo Core (or 8+ with Applications), bachelor\u0002s degree in a technical field, experience resolving escalated technical issues, expertise with automation and troubleshooting, strong communication and leadership skills.
Anti-Virus Software, Microsoft Active Directory (AD), Microsoft Domain Name Services (DNS), Microsoft Dynamic Host Configuration Protocol (DHCP), Microsoft Windows Network Printers, Microsoft Office Suite, Salesforce, Zendesk, Jira, Slack, SQL
1mo
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Technical Support Engineer (Junior to Senior)
Annapolis Junction, Maryland, United States
OnsiteFull Time
Customer-facing technical support experience, ability to read and debug XML/JSON, strong troubleshooting and communication skills, ability to manage multiple issues, bachelor's in computer science/engineering or related.
XML, JSON, REST, SOAP, SQL, Jira, Zendesk, ServiceNow, Microsoft SharePoint, Power BI, Power Apps, Power Automate