3+ YOEBachelor's degree, 3+ years contact center experience, 1+ year predictive dialer administration, advanced analytical and reporting skills, dialer/telephony and MS Office proficiency, ability to lead analysts.
CXOne, Avaya, Noble, Autodialer, VBA, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook, Microsoft Project, SQL, SAS, Power BI, Oracle
College of Central Florida: Provides associate and bachelor degrees and professional certifications.
1+ YOEHigh school diploma required; 1+ year programming/systems/report programming or systems analysis experience; preferred experience with Microsoft Office, SQL, Informix, Cognos, Java, HTML, XML, C, Unix/Linux, and Jenzabar CX.