3mo
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CX Program & Data Analyst
Waltham, Massachusetts, United States
$86k-$112k/yr HybridFull Time
3+ YOEBachelor’s degree; 3+ years in CX/VoC program management and customer data analysis; strong program management; data processing and synthesis; proficiency in MS Excel/Access, CX platforms, Tableau/Power BI; excellent communication; finance/regulated sector experience a plus.
Microsoft Excel, Microsoft Access, CX platforms, Tableau, Power BI
1mo
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CX Global Quality Analyst
Brazil or São Paulo or New York City or Europe or North America or South America
HybridFull Time
1+ YOE1+ year in CX quality, strong analytical and data-storytelling skills, experience with Looker/Zendesk or similar, English and Portuguese proficiency, tech-savvy with AI mindset, ability to work autonomously and with stakeholders.
Looker, Zendesk
2mo
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CX Automation Performance Analyst
United States
$110k-$140k/yr RemoteFull Time
Experience analyzing AI/automation performance; data visualization; Zendesk Explore/Looker; knowledge of AI failure modes; fintech experience preferred.
Zendesk Explore, Looker, Tableau, VoiceAI, Zendesk AI, decagon
4w
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Digital Lending & CX Analyst
Wallingford, Connecticut, United States
HybridFull Time
3+ YOEBachelor's in finance/accounting/business or equivalent; 3+ years supporting credit analysis/underwriting in consumer/marine lending; advanced Microsoft Office (Excel) and reporting skills; LOS/CRM experience; strong communication and analytical mindset.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Adobe Acrobat, LOS, CRM
3w
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CX Strategy & Operations Senior Analyst
United States
$89k-$120k/yr RemoteFull Time
3+ YOE3+ years in Customer Success/Technical/Revenue Operations in SaaS. Hands-on admin experience with Salesforce, Zendesk, and Jira. Strong Excel/Google Sheets, cross-functional communication, RCA and financial reconciliation skills.
Salesforce (SFDC), Zendesk, Jira, Conduqtor, Microsoft Excel, Google Sheets
1d
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Analyst CX
Brentwood, Tennessee, United States
HybridFull Time
2+ YOEMinimum 2 years analytics or supply-chain related experience; proficiency in data analysis, reporting, and presentations; experience with Microsoft Excel/PowerPoint/Word/Outlook; Power BI and SQL preferred.
Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Outlook, Power BI, SQL
1mo
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Adv. Analyst I, Infra CX
Hyderabad or New York
HybridFull Time
5+ YOE5+ years technology analyst experience; knowledge of PMP/Prince2 and ITIL; Office 365, Mac/Windows, LAN/WAN, Azure/AWS, mobility and market data experience; strong communication and analytical skills; college degree or equivalent.
Microsoft Office 365, Microsoft SharePoint, Mac, Windows, LAN/WAN, Azure, AWS, Market Data, ITIL
4w
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Financial Analyst (FINANCIAL ANL 3 CX)
Davis, California, United States
$107k-$140k/yr HybridFull Time
4+ YOEBachelor's in finance/accounting/economics + 4 years financial analyst/accounting experience in higher education; knowledge of GAAP, fund accounting, internal controls, data analysis, reporting, and strong communication skills.
Aggie Enterprise
3mo
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Senior Cloud Analyst CX/DM
Rogers, Arkansas, United States
OnsiteFull Time
5+ YOE5-7 years software experience with 3 years cloud ERP/CRM; Oracle Fusion Cloud; CRM implementation experience; manufacturing industry experience preferred.
Oracle CX Sales Cloud, CRM (Oracle CX), Oracle Fusion Cloud, Oracle ERP Cloud, Oracle EBS, JD Edwards, Salesforce, SAP CX, Microsoft Dynamics
2mo
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Digital Business Analyst, Digital CX
Columbus, Indiana, United States
$65k-$83k/yr OnsiteFull Time
3+ YOE3-5 years in business analysis/digital product development; Agile experience; translate business needs; digital platforms/e-commerce experience; project management a plus; BA certification a plus
Angular, Vue.js, Node.js, JavaScript
1w
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Senior Information Security Analyst, CX
Sandy, Utah, United States
OnsiteFull Time
Expertise in audit and compliance frameworks (SOC,FedRAMP,PCI,ISO 27001,27701,42001,BSI C5,HITRUST), internal/external audits, gap assessments, control documentation, SIEM monitoring, and incident response support.
Rapid7 InsightIDR, SIEM
2mo
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Customer Experience Data Analyst
United States
RemoteFull Time
5+ YOE5+ years as data/insights analyst in B2B; strong SQL; Power BI; multi-source data integration; CX/revenue analytics; storytelling.
Power BI, Microsoft Fabric, Databricks, Salesforce, Dynamics 365, SAP, Forsta, Qualtrics, Medallia
3mo
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ADMIN OFCR 2 CX
San Francisco, California, United States
HybridFull Time
2+ YOEBachelor's degree or equivalent, 2+ years executive-level support, project coordination experience, expertise with MS Office, DocuSign, Adobe, Qualtrics, Zoom, Asana/Microsoft Project; strong communication, judgment, and confidentiality.
MS Office, DocuSign, Adobe, Qualtrics, Zoom, Asana, Microsoft Project, MyReports, MyExpense, BearBuy
2mo
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Business Analyst II, Refunds CX, WW Refunds Experience
Bellevue, Washington, United States
$83k-$130k/yr OnsiteFull Time
3+ YOE3+ years in tax/finance or related analytics; 5+ years Excel/Tableau; 3+ years business/financial analysis; Bachelor’s degree; SQL experience; able to translate data into insights
Excel, SQL, Tableau
2w
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Analyst, Contact Center Communications
Florida or Orlando or Las Vegas or Philippines or Clark
RemoteFull Time
3+ YOEBachelor's degree, 3+ years contact center experience, 1+ year predictive dialer administration, advanced analytical and reporting skills, dialer/telephony and MS Office proficiency, ability to lead analysts.
CXOne, Avaya, Noble, Autodialer, VBA, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook, Microsoft Project, SQL, SAS, Power BI, Oracle
4w
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Sr. Telephony Analyst
Dallas, Texas, United States
HybridFull Time
3+ YOE3+ years contact center experience; Alvaria Cloud (Outreach, Manager, CX Business UI) experience; telephony administration, analytics, reporting, campaign and queue management; strong communication and problem-solving skills.
Alvaria Cloud, Outreach, Manager, CX Business UI
4d
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Programmer Analyst I
Ocala, Florida, United States
OnsiteFull Time
1+ YOEHigh school diploma required; 1+ year programming/systems/report programming or systems analysis experience; preferred experience with Microsoft Office, SQL, Informix, Cognos, Java, HTML, XML, C, Unix/Linux, and Jenzabar CX.
Microsoft Office Suite, SQL, Informix, Cognos, Java, HTML, XML, C, Unix, Linux, Jenzabar CX
1mo
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Application Systems Analyst
Boise, Idaho, United States
$80k-$89k/yr OnsiteFull Time
3+ YOEBachelor's degree or equivalent experience, 3+ years system support/analysis, CRM and CX platform knowledge, Microsoft Office proficiency, software development methodology knowledge, strong analytical and communication skills.
Microsoft Dynamics, Salesforce, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Windows, CMS ARC-AMPE
3mo
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Sr. Analyst, Customer Support
Austin, Texas, United States
HybridFull Time
4+ YOE4+ years analytics experience supporting customer support/CX, strong SQL, Power BI, Zendesk/Salesforce experience, ability to translate data into insights and dashboard specs.
Power BI, SQL, Zendesk, Salesforce, Salesforce Service Cloud, Kantata, Monday.com
1w
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Senior Business Analyst - Product Delivery & Enablement
Atlanta, Georgia, United States
$106k-$131k/yr HybridFull Time
7+ YOE7+ years in product delivery, CX operations or digital transformation; experience with CRM and agile delivery; change management and stakeholder leadership; strong analytical and communication skills.
Salesforce, SAP, Azure DevOps, CRM
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