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2 cx analyst jobs at 2 companies in Everett, MA

3mo
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CX Program & Data Analyst
Waltham, Massachusetts, United States
$86k-$112k/yr HybridFull Time
Cambridge Savings Bank
Cambridge Savings Bank: Community bank providing personal and business banking services.
3+ YOEBachelor’s degree; 3+ years in CX/VoC program management and customer data analysis; strong program management; data processing and synthesis; proficiency in MS Excel/Access, CX platforms, Tableau/Power BI; excellent communication; finance/regulated sector experience a plus.
Microsoft Excel, Microsoft Access, CX platforms, Tableau, Power BI
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6d
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Senior Customer Experience Analyst
Boston, Massachusetts, United States
$90k-$121k/yr HybridFull Time
PTC
PTCNASDAQ: PTC: Provides industrial software for design, manufacturing, and service operations.
3+ YOE3+ years CX/VoC or analytics experience, bachelor’s degree or equivalent, hands-on Qualtrics and experience with Salesforce/Gainsight, familiarity with APIs, Snowflake, SQL, Power BI, strong analytical and communication skills.
Qualtrics, XM Directory, Salesforce, Gainsight, Snowflake, SQL, Power BI
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