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2 cx analyst jobs at 1 company in Lighthouse Point, FL

1mo
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Senior Customer Experience Operations Analyst
Charlotte or New York City or Miami or Arlington or United States
$100k-$120k/yr RemoteFull Time
Darktrace
Darktrace: Provides AI-driven cybersecurity platforms for autonomous threat response.
3+ YOE3+ years in analytics/BI within CX or SaaS; experience with Tableau/Power BI, SQL, Salesforce, Gong; dashboard building, data transformation, and strong communication skills.
Tableau, Microsoft Power BI, SQL, Salesforce, Gong, Gainsight, Copilot, Claude
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1w
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Customer Experience Manager
Fort Lauderdale, Florida, United States
OnsiteFull Time
Hotwire Communications
Hotwire Communications: Providing fiber-optic internet, television, and voice services.
5+ YOEBachelor’s degree and 5+ years as a product owner, senior business analyst, platform owner, architect, or consultant; Salesforce administration/configuration, CX metrics, process improvement, journey mapping, and Microsoft Office proficiency required.
Salesforce, Sales Cloud, Service Cloud, Communications Cloud, Vlocity, CPQ, AppExchange, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
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