3 cx analyst jobs at 3 companies in Lockport, NY
1w
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Analyst, CX Intelligence and Activation
Toronto or Waterloo
$74k-$123k/yr HybridFull Time
3+ YOEBachelor’s degree or equivalent experience; 3+ years in analytics, customer experience, business insights, survey research, or data analysis; 1+ year using SQL; experience with Power BI, Excel, Tableau, and customer datasets.
Power BI, Medallia, SQL, Microsoft Excel, Tableau, Qualtrics, Forsta
5h
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Business Analyst
Toronto, Ontario, Canada
$88k-$102k/yr OnsiteFull Time
5+ YOERequires 5+ years as a Business Analyst, Contact Centre technology experience including Genesys Cloud CX, requirements and process analysis, testing, implementation support, and strong analytical and communication skills.
Genesys Cloud CX, Verint Enterprise WFM, Verint Enterprise QM, IVR, RFI, RFP
6d
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Senior Business Analyst, Voice of Customer Insights
Toronto, Ontario, Canada
$82k-$92k/yr HybridFull Time
5+ YOERequires 5+ years in business intelligence, CX strategy, or operations in high-growth SaaS; customer health score ownership; ChurnZero expertise; SQL and Tableau, Looker, or Sigma proficiency; strategic analysis and executive communication skills.
ChurnZero, SQL, Tableau, Looker, Sigma