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3 cx analyst jobs at 3 companies in North Carolina

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Customer Experience Analyst
Alabama or Florida or Georgia or Kansas or Mississippi or North Carolina or Oklahoma or South Carolina or Tennessee or Texas or Virginia
$21-$24/hr RemoteFull Time
Christian Broadcasting Network
Christian Broadcasting Network: Produces religious television programs and provides global humanitarian aid.
Experience with VoC, surveys, qualitative and quantitative data analysis, CX principles, reporting and dashboard creation, Power BI and Microsoft Office proficiency, strong communication and organizational skills; must maintain distraction-free high-speed home office.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Power BI
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2mo
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Senior Workforce Management Analyst
Raleigh, North Carolina, United States
OnsiteFull Time
Civic Federal Credit Union
Civic Federal Credit Union: Member-owned financial cooperative serving North Carolina government employees.
7+ YOE7-9 years in Workforce Management; Genesys Cloud CX WFM experience; analyze performance data; knowledge of ASA, AHT, FTE; problem-solving; onsite work; occasional travel.
Genesys Cloud CX, Excel, SQL, BI software
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1mo
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Senior Customer Experience Operations Analyst
Charlotte or New York City or Miami or Arlington or United States
$100k-$120k/yr RemoteFull Time
Darktrace
Darktrace: Provides AI-driven cybersecurity platforms for autonomous threat response.
3+ YOE3+ years in analytics/BI within CX or SaaS; experience with Tableau/Power BI, SQL, Salesforce, Gong; dashboard building, data transformation, and strong communication skills.
Tableau, Microsoft Power BI, SQL, Salesforce, Gong, Gainsight, Copilot, Claude
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