3+ YOEBachelor’s degree or equivalent experience, 3+ years in business analysis or customer service technology, and proficiency with data analysis, dashboards, Power BI or Tableau, and advanced Microsoft Excel.
CRM, Power BI, Tableau, Microsoft Excel, IVR, CCaaS, Agile
3+ YOEBachelor's degree or equivalent experience; 3+ years in business analysis, customer support systems, customer experience, or contact center technology. Requires data analysis, dashboard development, reporting, process improvement, and cross-functional project skills.
Microsoft Excel, Power BI, Tableau, CRM, IVR, CCaaS, Agile