6 cx analyst jobs at 5 companies in Texas
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Sr. Telephony Analyst
Dallas, Texas, United States
HybridFull Time
3+ YOE3+ years contact center experience; Alvaria Cloud (Outreach, Manager, CX Business UI) experience; telephony administration, analytics, reporting, campaign and queue management; strong communication and problem-solving skills.
Alvaria Cloud, Outreach, Manager, CX Business UI
6d
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Customer Experience Analyst
Alabama or Florida or Georgia or Kansas or Mississippi or North Carolina or Oklahoma or South Carolina or Tennessee or Texas or Virginia
$21-$24/hr RemoteFull Time
Experience with VoC, surveys, qualitative and quantitative data analysis, CX principles, reporting and dashboard creation, Power BI and Microsoft Office proficiency, strong communication and organizational skills; must maintain distraction-free high-speed home office.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Power BI
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Senior Data Intelligence Analyst - Customer Experience
San Jose or Draper or New York City or Seattle or Los Angeles County or Austin or Massachusetts or Utah or Houston or Florida or North Carolina or United States
$108k-$152k/yr RemoteFull Time
Expertise with SQL and modern data warehouses/BI, building dashboards and analytics, applying AI/LLM techniques to CX problems, translating analysis to nontechnical stakeholders, partnering cross-functionally to drive execution.
SQL, AI, LLM
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Operational Analyst - Verint Operations Manager Configuration (Any city, TX, US, 99999)
Texas, United States
$52k-$74k/yr RemoteFull Time
1+ YOEBachelor's degree or equivalent experience; 1-3 years in operations/business analysis or CX/WFO support; experience with Verint or similar platforms; testing, documentation, and back-office exposure required.
Verint Operations Manager (OM), Verint, NICE, Genesys, Calabrio, WFO, WEM
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Operational Analyst - Verint Workforce Management Configuration (Any city, TX, US, 99999)
Texas, United States
$52k-$74k/yr RemoteFull Time
1+ YOEBachelor's degree or equivalent experience; 1–3 years in operations/business/quality/WFO roles; experience configuring Verint or similar CX/WFO platforms; exposure to contact center or back-office environments.
Verint, NICE, Genesys, Calabrio
1w
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Manager, Intelligent Communication Systems
Pasadena, Texas, United States
HybridFull Time
3+ YOEOversee UCaaS/CCaaS and contact center technologies, lead analysts, deliver CX and AI voice/chatbot initiatives, expertise in VoIP/SIP, model training and RLHF; Bachelor's required; minimum 3 years experience.
UCaaS, CCaaS, VoIP, SIP, RLHF