2 cx analyst jobs at 1 company in Williamstown, KY
2d
Save
Mark Applied
Hide
Resource Desk Coordinator (WFM - Real Time Analyst)
Newport, Kentucky, United States
$20-$21/hr OnsiteFull Time
5+ YOEHigh school diploma or GED required; associate degree preferred. Requires 5 years of call center experience, including 3 years in workforce management, analytical skills, reporting ability, and WFM software proficiency.
Microsoft Word, Microsoft Excel, Microsoft Access, E-WFM, Avaya CMS Supervisor, RTA, Aspect, CXone
2d
Save
Mark Applied
Hide
Resource Desk Coordinator (WFM - Real Time Analyst)
Newport, Kentucky, United States
$20-$21/hr OnsiteFull Time
5+ YOEHigh school diploma or GED required; two-year degree preferred. Requires five years of call center experience, including three years in workforce management, analytical skills, reporting ability, and intermediate PC skills.
IDP, WFM, Word, Microsoft Excel, Access, E-WFM, Avaya CMS Supervisor, RTA, Aspect, CXOne