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Managing Director, CX AI Delivery
Boston or Charlottesville or Durham or Columbus
$208k-$275k/yr RemoteFull Time
10+ YOE10+ years leadership in consulting or enterprise CX/contact center operations, P&L ownership, experience with contact center technologies and AI, strong executive communication and strategic skills.
Genesys, Five9, AWS Connect, Google, Salesforce, Zendesk, Cresta, ElevenLabs
1mo
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Director, Strategy & Change Enablement, CXAI
Boston or Charlottesville or Durham or Columbus or Toronto or Vancouver
$132k-$165k/yr RemoteFull Time
7+ YOE7+ years leading large-scale transformation or change management; bachelor's in business/economics required; strong financial acumen, storytelling, program management, and CX metrics fluency (CSAT, NPS).
1mo
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Mark Applied
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Director, Strategy & Change Enablement, CXAI
United States or Canada or British Columbia or Ontario or Alberta or Charlottesville or Durham or Columbus or Boston or Toronto or Vancouver or Calgary
$132k-$165k/yr RemoteFull Time
7+ YOE7+ Mgmt7+ years leading large-scale transformation or change management; deep CX metrics fluency; strong financial acumen; exceptional storytelling and program management; bachelor's in Business/Economics required; MBA preferred.