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Director, CX
Chicago, Illinois, United States
$107k-$153k/yr HybridFull Time
10+ YOE10+ years media/advertising experience (pharmaceutical preferred), BA/BS in Marketing/Advertising/Communications, storytelling and strategic skills, knowledge of media research platforms and tools, leadership and client-facing experience.
Mintel, Informa, Kantar, MRI/MARS
1mo
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Director, CX
Chicago, Illinois, United States
$107k-$153k/yr HybridFull Time
10+ YOE10+ years media advertising experience (pharmaceutical preferred), BA/BS in Marketing/Advertising/Communications, strong storytelling and strategic thinking, knowledge of Rx media planning and media research platforms.
Mintel, Informa, Kantar, MRI/MARS
3mo
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Director, CX Platform & Data Strategy
United States
$138k-$182k/yr RemoteFull Time
8+ YOE8+ years in CX platforms, analytics, or data strategy; bachelor’s degree in analytics/data science or related field; agentic CX delivery; strong data science grounding; ability to translate data into CX decisions.
CX platforms, Voice of Customer, journey analytics, data science, analytics tools, data integration, data governance
1mo
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Director, Customer Experience (CX)
Irvine, California, United States
$171k-$300k/yr HybridFull Time
10+ YOE10+ Mgmt10+ years in senior CX/operations roles; MBA preferred; experience with AI-enabled/digital CX transformations; ability to embed CX in automation and tech initiatives.
5d
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Director, CX Business Systems
Chicago or San Francisco or New York City or Austin or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$184k-$234k/yr HybridFull Time
15+ YOE5+ MgmtBachelor's degree or equivalent;15+ years business systems experience with 5+ years managing teams focused on CX systems; expertise in CX strategy, AI adoption, vendor management, and stakeholder leadership.
BrazeAI, Salesforce, Gainsight, Certinia, RocketLane, SupportLogic, SearchUnify
3mo
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CX Strategy Director
New York, New York, United States
$155k/yr HybridFull Time
thelab: Full-service digital production agency providing e-commerce and creative solutions.
8+ YOE8+ years in design, product strategy, or UX leadership; 5+ years in ecommerce/B2B; strong research and stakeholder management; portfolio demonstrating strategic thinking.
Analytics, Research Tools, Design Software
2mo
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Oracle CX Implementation Consultant (Utilities) - Director
Atlanta, Georgia, United States
$155k-$410k/yr HybridFull Time
12+ YOE12+ MgmtDirector-level Oracle CX implementation leader with 12+ years of experience, responsible for strategic direction, business development, and delivering Oracle Utilities Meter to Cash solutions.
Oracle
2d
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CX Design & Management Director
Irving or Centennial
$102k-$179k/yr HybridFull Time
7+ YOE7+ years experience in enterprise customer experience, journey management, or transformation; relevant degree preferred (Master's preferred); expertise in journey mapping, VoC, lifecycle strategy, analytics, and executive communication.
CRM
3w
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Director, IT Sales and CX - United States
Atlanta, Georgia, United States
HybridFull Time
Proven IT leader with enterprise Salesforce and CX technology experience, experience integrating Salesforce with SAP/ERP, leading Agile/product teams, talent development, stakeholder alignment, and permanent US work authorization (no visa sponsorship).
Salesforce, SAP, AI/GenAI
1w
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Account Director CX
United States
RemoteFull Time
3+ YOE3+ years selling enterprise software to CSPs/FSI/retail/utilities/healthcare, CX/contact center knowledge, executive engagement, quota attainment, travel within AMER, and familiarity with B2B sales methodologies.
2d
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Senior Director, CX Product Management
San Jose or Austin or Research Triangle Park or Maitland or Trenton
$280k-$385k/yr HybridFull Time
15+ YOE5+ Mgmt15+ years in product management or related fields, 5+ years senior leadership, experience with hyperscalers/cloud providers, enterprise product/offer development, go-to-market and cross-functional collaboration.
2mo
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Director of Product, CX Product
United States
$250k-$312k/yr RemoteFull Time
8+ YOE3+ Mgmt8+ years in product leadership, 3+ years managing PMs, experience building CX/support products at scale, AI in CX, multi-channel CX, able to reduce costs while improving satisfaction.
AI, APIs, Knowledge Management
6d
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Managing Director, CX AI Delivery
Boston or Charlottesville or Durham or Columbus
$208k-$275k/yr RemoteFull Time
10+ YOE10+ years leadership in consulting or enterprise CX/contact center operations, P&L ownership, experience with contact center technologies and AI, strong executive communication and strategic skills.
Genesys, Five9, AWS Connect, Google, Salesforce, Zendesk, Cresta, ElevenLabs
3w
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CX Finance Director
Santa Clara, California, United States
$211k-$338k/yr OnsiteFull Time
Significant FP&A or business finance experience supporting services or logistics; strong financial modeling, scenario planning, analytics, controllership, and ability to influence senior leaders.
Anaplan, SAP, NetSuite, Tableau, Salesforce
2mo
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Associate Practice Area Director I - Cx
Los Angeles or Sacramento or San Francisco
$99k-$149k/yr HybridFull Time
12+ YOE5+ MgmtLeadership in commissioning with 12+ years experience; PE or CXAP; 5+ years management; 5+ years business development in Cx; Bachelors in electrical or mechanical engineering.
CXAP, PE, MEP
2w
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Director, CX Data Enablement & Platforms Technical Suite Lead
Pennsylvania or Dublin
$188k-$282k/yr RemoteFull Time
10+ YOE6+ MgmtBachelor's in CS/engineering/IS required; 10+ years in data engineering/architecture/platform delivery; 3+ years leading dev teams; 6+ years leading people; experience with enterprise data platforms, MDM, governance, Agile/product operating models; 10-20% travel.
2mo
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Business Operations Director, CX
Chicago or Dallas
$138k-$160k/yr HybridFull Time
10+ YOE10+ years in strategy/ops at high-growth SaaS; AI experience; strong BI (Tableau) and cloud data (GCP); Salesforce proficiency; excellent communication; independent problem-solver.
Tableau, Salesforce, GCP, MS Office
3mo
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Director of CX Product Strategy (Oklahoma City, OK, US, 73120)
Oklahoma City, Oklahoma, United States
OnsiteFull Time
8+ YOE8+ years in customer experience product design with leadership experience; proven ability to drive cross-functional impact and value; strong communication and influencing skills.
Office Suite, Agile Scrum, CRM, UI/UX design tools, Data analytics tools
1w
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Director, Product Management - CX & Contact Center Technology
Parsippany, New Jersey, United States
$220k-$235k/yr OnsiteFull Time
10+ YOE10+ years product management with leadership experience, proven contact center/CX technology expertise, Agile pod operating model experience, CRM/CDP/Amazon Connect knowledge, and experience delivering AI-driven contact center solutions.
Amazon Connect, CRM, Customer Data Platform (CDP), Knowledge Base, Agent Workspace, Mainframe
3w
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Director, GTM Product Management (CX)
Florham Park or United States
$160k-$180k/yr RemoteFull Time
10+ YOE10+ years in transformation/GTM strategy, sales enablement or operations; proven cross-functional leadership; expertise in AI-enabled CX; strong executive communication; Bachelor's required, advanced degree preferred.
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