Hell's Kitchen • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Hell's Kitchen • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Hell's Kitchen • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Hell's Kitchen • 50 milesRemote · Hybrid · Onsite · Field · All Environments
13 cx director jobs at 8 companies in Hell's Kitchen, NY
1mo
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Director, CX Business Systems
Chicago or San Francisco or New York City or Austin or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$184k-$234k/yr HybridFull Time
15+ YOE5+ MgmtBachelor's degree or equivalent;15+ years business systems experience with 5+ years managing teams focused on CX systems; expertise in CX strategy, AI adoption, vendor management, and stakeholder leadership.
BrazeAI, Salesforce, Gainsight, Certinia, RocketLane, SupportLogic, SearchUnify
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Director, CX Business Systems
New York City or San Francisco
$184k-$234k/yr HybridFull Time
15+ YOE5+ Mgmt15+ years in business systems with 5+ years managing teams; experience leading CX technology strategy, vendor management, AI adoption, and large-scale program delivery; Salesforce and common CX tools experience required.
Salesforce, Service Cloud, Customer Experience Cloud, Gainsight, Certinia, RocketLane, SupportLogic, SearchUnify, BrazeAI
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Director, CX Business Systems
Austin or San Francisco or New York City
$184k-$234k/yr HybridFull Time
15+ YOE5+ MgmtBachelor's degree or equivalent,15+ years in business systems with 5+ years leading teams,experience with CX systems (Salesforce,Gainsight,Certinia),AI adoption,program management and stakeholder leadership.
Salesforce, Gainsight, Certinia, RocketLane, SupportLogic, SearchUnify, BrazeAI
3w
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Art Director CX
Los Angeles or Menlo Park or New York City or San Francisco
$98k-$144k/yr OnsiteFull Time
4+ YOE4+ years agency or in-house art directing experience; strong conceptual design and art direction skills; able to produce high-quality comps/prototypes with Photoshop, Illustrator, InDesign, Sketch, Keynote; self-initiated projects; detail-focused.
Photoshop, Illustrator, InDesign, Sketch, Keynote
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Director, Product Management - CX & Contact Center Technology
Parsippany, New Jersey, United States
$220k-$235k/yr OnsiteFull Time
10+ YOE10+ years product management with leadership experience, proven contact center/CX technology expertise, Agile pod operating model experience, CRM/CDP/Amazon Connect knowledge, and experience delivering AI-driven contact center solutions.
Amazon Connect, CRM, Customer Data Platform (CDP), Knowledge Base, Agent Workspace, Mainframe
2w
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Director, Customer Journey Design
Parsippany, New Jersey, United States
$160k-$235k/yr OnsiteFull Time
10+ YOEBachelor's degree required; master's preferred. Requires 10+ years in customer experience, journey design, or CX strategy, plus journey mapping, service design, CX metrics, governance, and executive communication expertise.
2mo
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Director, Support Operations
New York City, New York, United States
$155k-$185k/yr HybridFull Time
Proven CX/support leadership with experience scaling teams, managing global BPO relationships, owning multimillion-dollar budgets, strong forecasting/capacity planning, and data-driven decision making; familiarity with Zendesk.
Zendesk
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Director, Customer Insights & Analytics
Parsippany, New Jersey, United States
$220k-$235k/yr OnsiteFull Time
10+ YOE10+ years in customer analytics or CX strategy, experience leading analytics teams, strong NPS and VoC expertise, analytics and visualization proficiency, excellent communication and executive influence.
Tableau, Power BI, SQL, Python, R
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Google Ecosystem Business Development Director
United States or Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek
$113k-$302k/yr HybridFull Time
8+ YOERequires 8+ years in business development, sales, alliance, or consulting and 10+ years in complex pursuit management, plus enterprise transformation, executive relationship, and AI, data, analytics, CX, or cybersecurity expertise.
BigQuery, Vertex AI, Gemini Enterprise, Gemini Code Assist, Customer Engagement Suite (CES), Looker, Apigee, Google Maps Platform, AlloyDB, Security Operations, Mandiant, Agent Builder, BigLake, Dataplex
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Senior Director, Digital Product & Experience
New York City, New York, United States
$200k-$250k/yr HybridFull Time
10+ YOE10+ years leading digital product for luxury, consumer, travel, lifestyle, or ecommerce brands; experience building product organizations and governance; expertise in strategy, CX, experimentation, analytics, personalization, and commerce.
CRM, enterprise CDP, marketing technology
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Director, Data Center CSA Engineering
New York City or Pittsburgh
$205k-$275k/yr HybridFull Time
12+ YOE12+ years in commissioning/QA or critical systems engineering with 7+ years in data center environments; bachelor\u0002s in mechanical/electrical engineering required; experience leading Cx and QA programs and familiarity with industry standards.
2mo
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Director of Customer Experience – Commercial Banking
Boston or New York City or Philadelphia or Charlotte
$216k-$267k/yr HybridFull Time
10+ YOE10+ years in customer experience, journey or service design with commercial banking experience; proven leadership of cross-functional teams; expertise in service design, journey mapping, process improvement, and CX performance programs; strong communication and executive presence; Bachelor's required, MBA preferred.
JD Power, NPS
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Director, Data Center Commissioning & Quality Assurance
New York City or Pittsburgh
$205k-$275k/yr HybridFull Time
12+ YOE7+ Mgmt12+ years commissioning/QA or critical systems engineering experience with 7+ years in data center environments; Bachelor's in engineering required; experience leading Cx and QA programs, third-party agents, and developing program infrastructure.
ISO 9001, AISC Quality Certification, ACI inspection standards, Uptime Institute Tier Standards, TIA-942, ASHRAE TC9.9, NFPA 70/75/76