9 cx director jobs at 6 companies in Pennsylvania
1w
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Director, CX Research
New York City or Lake Forest or Bothell or Collegeville or Walton Oaks or Tampa or Groton or Thessaloniki
$177k-$294k/yr OnsiteFull Time
8+ YOE2+ MgmtBachelor’s degree in a research or human-centered field, 8+ years of UX or behavioral research, 2+ years leading researchers, and qualitative and quantitative research experience. Advanced degree and regulated-industry experience preferred.
Python, R, Qualtrics, SPSS
2mo
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Director, CX Data Enablement & Platforms Technical Suite Lead
Pennsylvania or Dublin
$188k-$282k/yr RemoteFull Time
10+ YOE6+ MgmtBachelor's in CS/engineering/IS required; 10+ years in data engineering/architecture/platform delivery; 3+ years leading dev teams; 6+ years leading people; experience with enterprise data platforms, MDM, governance, Agile/product operating models; 10-20% travel.
2mo
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Director, CX Analytics & Optimization Technical Suite Lead
Pennsylvania or Dublin
$188k-$282k/yr RemoteFull Time
10+ YOE6+ MgmtBachelor's in CS/engineering/IS (or related), 10+ years post‑BA (8+ post‑MS) in software engineering/architecture/platform delivery, 3+ years tech lead experience, 6+ years people leadership; hands‑on Python/R, Power BI/DAX, Redshift/Snowflake, enterprise analytics and ML/AI engineering.
Power BI, DAX, Python, R, Redshift, Snowflake, CI/CD, In-house Marketing Mix Solution
1mo
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Senior Director Agent Experience and Insights
Philadelphia or Denver or Cedar Rapids or Baltimore
$180k-$200k/yr HybridFull Time
8+ YOE3+ MgmtBachelor's degree; 8 years experience in marketing/CX/operations with 3 years leadership; deep CX methodologies, change management, stakeholder communication, MS Office and CX tools; ability to travel 25–50%.
Microsoft Office, CX tools/software
2w
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Google Ecosystem Business Development Director
United States or Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek
$113k-$302k/yr HybridFull Time
8+ YOERequires 8+ years in business development, sales, alliance, or consulting and 10+ years in complex pursuit management, plus enterprise transformation, executive relationship, and AI, data, analytics, CX, or cybersecurity expertise.
BigQuery, Vertex AI, Gemini Enterprise, Gemini Code Assist, Customer Engagement Suite (CES), Looker, Apigee, Google Maps Platform, AlloyDB, Security Operations, Mandiant, Agent Builder, BigLake, Dataplex
4d
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Omnichannel Contact Center Director
Philadelphia, Pennsylvania, United States
OnsiteFull Time
7+ YOEBachelor’s degree preferred and 7+ years in customer service, contact center, retail operations, or omnichannel CX, including team leadership, operations, KPI management, workforce planning, and cross-functional collaboration.
Zendesk, AI, CRM
1mo
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Associate Director CX IC Global Data Strategy Lead
Pennsylvania, United States
$156k-$234k/yr RemoteFull Time
8+ YOELead global commercial data strategy with 8+ years experience in commercial data sourcing/vendor management in pharma, vendor contract/SLA oversight, data inventory and governance, bachelor’s degree required.
1mo
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Director, Data Center CSA Engineering
New York City or Pittsburgh
$205k-$275k/yr HybridFull Time
12+ YOE12+ years in commissioning/QA or critical systems engineering with 7+ years in data center environments; bachelor\u0002s in mechanical/electrical engineering required; experience leading Cx and QA programs and familiarity with industry standards.
1mo
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Director, Data Center Commissioning & Quality Assurance
New York City or Pittsburgh
$205k-$275k/yr HybridFull Time
12+ YOE7+ Mgmt12+ years commissioning/QA or critical systems engineering experience with 7+ years in data center environments; Bachelor's in engineering required; experience leading Cx and QA programs, third-party agents, and developing program infrastructure.
ISO 9001, AISC Quality Certification, ACI inspection standards, Uptime Institute Tier Standards, TIA-942, ASHRAE TC9.9, NFPA 70/75/76