11 cx manager jobs at 6 companies in Connecticut
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Sr CX Strategist
Shelton, Connecticut, United States
OnsiteFull Time
3+ YOEBachelor's degree or equivalent and 3+ years customer service or supply chain experience; strong Excel and Outlook skills; ERP experience (Epicor preferred); knowledge of inventory reservation and demand management.
Microsoft Excel, Microsoft Outlook, Epicor
1w
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Gemini Enterprise for CX Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in technology transformation, contact center technologies, and conversational AI or CCaaS; bachelor's degree or equivalent experience; GCP experience preferred.
Google Cloud Platform (GCP), Google Cloud, Gemini Enterprise, Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Genesys, Avaya, NICE, Waterfall, Agile
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CX Team Supervisor
Shelton, Connecticut, United States
OnsiteFull Time
5+ YOE5+ years customer service experience with leadership; bachelor\u0002s degree or equivalent experience; experience with order management, ERP systems, Microsoft Office (Excel, Outlook).
Microsoft Office, Microsoft Excel, Microsoft Outlook, Epicor
2mo
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Package Project Lead 2
Hartford or Indianapolis or Phoenix or Raleigh or Richardson
$102k-$164k/yr OnsiteFull Time
Experience implementing Oracle CX/Fusion Service Cloud and related Oracle Cloud modules; hands-on configuration, Groovy scripting, Application/Page Composer, Visual Builder, integrations, and project lifecycle delivery. Bachelor\u000fs degree or equivalent experience required; travel possible.
Oracle CX Cloud, Fusion Service Cloud, Digital Customer Service, Service Logistics Cloud, Oracle Order Management Cloud, Oracle Inventory Cloud, Oracle Maintenance Cloud, Oracle Subscription Management Cloud, Application Composer, Page Composer, Groovy, Redwood UX, Visual Builder, Webservices
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Senior Quality Assurance Manager
Florida or Michigan or Louisiana or Nebraska or Alabama or Missouri or Wisconsin or South Carolina or Kentucky or Delaware or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Pennsylvania or Indiana or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or California or Massachusetts or New Jersey or New York
$65k-$75k/yr RemoteFull Time
Bachelor’s degree or equivalent experience, 8+ years of quality management in BPO, CX outsourcing, or contact centers, and 3+ years leading quality teams. Requires Lean/Six Sigma expertise and advanced Excel skills.
Microsoft Excel, Power BI, Tableau, Lean, Six Sigma, DMAIC, Kaizen, Speech/text analytics, Automated QA, QA platforms, WBRs, MBRs, QBRs, HIPAA, PCI-DSS, GDPR, ISO 9001
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Gemini Enterprise for CX Sr. Engineer
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Pete or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$87k-$266k/yr HybridFull Time
5+ YOERequires 5+ years in contact center technologies, 3+ years in technology transformation, bachelor's degree or equivalent experience, and expertise in AI agents, CCaaS, cloud platforms, Agile, and Waterfall.
Google Cloud Platform, Gemini Enterprise for Customer Experience (GECX), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, CCaaS, AWS, Google, Genesys, Avaya, NICE, Agile, Waterfall
1mo
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Senior Vice President, Product Management- Sprinklr Service
Austin or New York City or London or Melbourne or Sydney or Alabama or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Maine or Massachusetts or Michigan or Minnesota or New Hampshire or New Jersey or New York or Ohio or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Vermont or Virginia or Washington or Wisconsin or Australia or United Kingdom
$285k-$475k/yr OnsiteFull Time
15+ YOE10+ Mgmt15+ years product management with 10+ years leadership; deep SaaS and CX/CCaaS product experience; AI-driven product transformation and monetization; strategic and operational product leadership.
Agile, DevOps
1mo
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Commercial Account Executive
United States or New York or New Jersey or Connecticut
RemoteFull Time
5+ YOE5+ years selling multiple software products into sophisticated accounts; 1-2 years selling AI software; strong relationship, presentation, and client management skills; familiarity with SaaS/CCaaS/CX/Conversational AI.
NiCE CXone Mpower, AI, SaaS, CCaaS, Conversational Ai, CX
1mo
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Senior Vice President - Operations
Florida or Michigan or Louisiana or Nebraska or Alabama or Missouri or Wisconsin or South Carolina or Delaware or Kentucky or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Indiana or Pennsylvania or Montana or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or California or Massachusetts or New Jersey or New York
$325k-$350k/yr RemoteFull Time
15+ YOE15+ years operations leadership with SVP experience in BPO/CX/global services, P&L ownership, client relationship management, operational transformation with AI/automation, and willingness to travel.
1mo
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Package Project Lead 3
Hartford or Indianapolis or Raleigh or Richardson or Tempe
OnsiteFull Time
3+ YOEExperience designing and implementing Oracle CX solutions (Subscription Management, Field Service, Fusion Sales, CPQ), 2–3 full life-cycle implementations, solution design, integration, and stakeholder communication.
Oracle Subscription Management Cloud, Oracle Field Service Cloud, Fusion Sales Cloud, CPQ Cloud, Oracle EBS, Oracle Cloud, OUM (Oracle Unified Method), Conference Room Pilots (CRP)
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Google Ecosystem Business Development Director
United States or Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek
$113k-$302k/yr HybridFull Time
8+ YOERequires 8+ years in business development, sales, alliance, or consulting and 10+ years in complex pursuit management, plus enterprise transformation, executive relationship, and AI, data, analytics, CX, or cybersecurity expertise.
BigQuery, Vertex AI, Gemini Enterprise, Gemini Code Assist, Customer Engagement Suite (CES), Looker, Apigee, Google Maps Platform, AlloyDB, Security Operations, Mandiant, Agent Builder, BigLake, Dataplex