574 cx manager jobs at 310 companies in United States
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CX Operations Manager
Miami or Phoenix
RemoteFull Time
5+ YOE5+ years CX/ops experience building dashboards, data pipelines, QA tooling, and CX tech stack; strong analytics, BI and reporting, CX system administration (Intercom preferred), advanced Excel/Sheets, BI tools, SQL/Python a plus.
Intercom, Microsoft Excel, Google Sheets, Looker, Tableau, Metabase, SQL, Python
3mo
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Manager, Delivery - CX AI
Charlottesville or Columbus or Durham
$100k-$160k/yr HybridFull Time
7+ YOE7+ years in software delivery; experience with contact center solutions; strong program management; cross-functional leadership; AI-enabled CX delivery; global teams; experience in regulated industries.
Genesys, Amazon Connect, Five9, Google Contact Center AI
1mo
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CX Manager, AI Optimization
United States
$85k-$95k/yr RemoteFull Time
4+ YOE4+ years in CX or related field, 2+ years administering support platforms, experience with AI-powered support (chatbots/agent-assist/LLMs), strong analytics and documentation skills.
Zendesk, Zendesk AI (Ultimate AI and CoPilot), Salesforce AgentForce, AWS Connect, Large Language Models (LLMs)
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Sr. Manager, CX Research
New York City or Lake Forest or Bothell or Collegeville or Walton-on-the-Hill or Tampa or Groton or Thessaloniki
$124k-$207k/yr OnsiteFull Time
5+ YOEBachelor's with 7+ years or master's with 5+ years in CX, UX, or product research; requires qualitative and quantitative research, applied statistics, agile development, stakeholder management, and Python or R proficiency.
Python, R, Qualtrics, SPSS, UserZoom, Medallia
1w
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CX Solution Manager
Hong Kong or New York City or London or Zurich or Budapest or Sydney
OnsiteFull Time
7+ YOE2+ MgmtRequires 7+ years in product or application development management, 2+ years of people leadership, Agile expertise, financial services experience, strong analysis and communication skills, and a BS or MS in Computer Science.
UML, Gherkin, Agile
2mo
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Manager, CX AI Strategy
Seattle or New York City or Salt Lake City or San Francisco or Vancouver
$142k-$177k/yr HybridFull Time
4+ YOE1+ Mgmt4+ years in CX strategy/AI operations or related function; 1+ year managing or developing a team of 4+; experience owning AI/automation initiatives in support; strong analytical, technical fluency with AI-enabled CX platforms, and clear communication.
Sierra
1mo
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Senior CX Advisor
McLean, Virginia, United States
$126k-$171k/yr HybridFull Time
5+ YOECCXP or ability to certify within 3–6 months,5+ years CX delivery experience,expertise across CX functions,financial services experience,executive advising and change management skills.
Medallia
2mo
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CX Alloy Coordinator
Fargo, North Dakota, United States
$45-$65/hr OnsiteFull Time
Experience administering CX Alloy and Procore, knowledge of data center commissioning and MEP systems, issue management/QAQC experience, and advanced reporting skills with Excel or Power BI.
CX Alloy, Procore, Microsoft Excel, Power BI
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Director, CX Business Systems
Chicago or San Francisco or New York City or Austin or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$184k-$234k/yr HybridFull Time
15+ YOE5+ MgmtBachelor's degree or equivalent;15+ years business systems experience with 5+ years managing teams focused on CX systems; expertise in CX strategy, AI adoption, vendor management, and stakeholder leadership.
BrazeAI, Salesforce, Gainsight, Certinia, RocketLane, SupportLogic, SearchUnify
3mo
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CX Sales Representative
United States
RemoteFull Time
5+ YOE5+ years sales or account management; strong customer service; ability to manage CX opportunities; experience with technical/service solutions; effective communicator.
CRM
4d
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MEP/CX- Project Manager
Ellendale or Bismarck or Odessa
FieldFull Time
5+ YOEBachelor's degree or equivalent experience, 5+ years in MEP engineering, facility operations, or construction management, and expertise in complex engineered building systems, scheduling, budgeting, procurement, commissioning, and project controls.
REVIT, AutoCAD, Procore, Bluebeam Revu, Revizto, Autodesk Construction Cloud, Microsoft Office Suite, HVAC, BAS, SCADA, EMS
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Senior Director, CX Strategy
Santa Clara, California, United States
OnsiteFull Time
12+ YOE12+ years in CX strategy, corporate strategy, or consulting, or 8+ years post-MBA; enterprise NPS/VoC ownership, journey strategy, B2B/SaaS experience, quantitative skills, executive communication, and team leadership.
2mo
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CX Manager- ERP Integration Solution & AI Operations
Mountain View, California, United States
$145k-$155k/yr HybridFull Time
4+ YOE4+ years hands-on ERP implementation or integration experience; strong P2P/finance operations knowledge; experience with Intacct, NetSuite, QBO, QBD, SAP, Microsoft Dynamics, Sage, Acumatica, or Oracle; API/integration troubleshooting; AI-assisted workflows; 3rd-level support and solution design experience.
Intacct, NetSuite, QBO, QBD, SAP, Microsoft Dynamics, Sage, Acumatica, Oracle, API, ChatGPT Enterprise, Billy
1mo
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Director, CX Strategy
Saint Louis or Chicago
OnsiteFull Time
7+ YOE7+ years in agency strategic roles across media, content, social and digital; team management and mentorship experience; campaign and journey strategy skills; ability to define metrics and translate business objectives into CX plans.
3mo
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Director, Customer Experience (CX)
Irvine, California, United States
$171k-$300k/yr HybridFull Time
10+ YOE10+ Mgmt10+ years in senior CX/operations roles; MBA preferred; experience with AI-enabled/digital CX transformations; ability to embed CX in automation and tech initiatives.
1w
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Sr. CRM & CX Data Manager
Irvine, California, United States
$115k-$162k/yr OnsiteFull Time
6+ YOE5+ MgmtBachelor's degree or equivalent experience required; 6–8 years in marketing strategy, CRM, CX data, project management, or operations; 5–7 years leading cross-functional teams; 3–5 years Salesforce experience.
Customer Data Master (CDM), Salesforce Customer Data Platform (CDP), Salesforce, Microsoft Office 365
1w
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Manager, CX Ops Enablement
Dania, Florida, United States
$80k-$120k/yr FieldFull Time
5+ YOEBachelor’s degree and 5+ years in multi-unit operations, customer experience, or field performance management. Requires analytical, problem-solving, influence, accountability, and extensive regional travel skills.
1w
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CX Associate
Scottsdale, Arizona, United States
HybridFull Time
1+ YOE1+ year in customer-facing, inside sales, or account management work. Requires strong communication, phone outreach, organization, follow-through, and ability to manage a large customer account portfolio.
Salesforce
3mo
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CX Engineer
United States
OnsiteFull Time
7+ YOELead data analytics, modeling, and insights; manage portfolios; drive continuous improvement through Lean/Six Sigma; collaborate across engineering teams.
3mo
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CX Coach
Pontiac, Michigan, United States
OnsiteFull Time
2+ YOEHigh school diploma; leadership/management experience; at least 2 years client experience; self-motivated; multitask; onsite, full-time; ready to conduct 15-20 coaching sessions daily.
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