3mo
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CX Manager
Chattanooga, Tennessee, United States
OnsiteFull Time
4+ YOE4+ Mgmt4+ years managing a customer-facing team; proven coaching focus; multi-site/multi-vendor CX experience; strong data and leadership skills.
4d
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CX Operations Manager
Miami or Phoenix
RemoteFull Time
5+ YOE5+ years CX/ops experience building dashboards, data pipelines, QA tooling, and CX tech stack; strong analytics, BI and reporting, CX system administration (Intercom preferred), advanced Excel/Sheets, BI tools, SQL/Python a plus.
Intercom, Microsoft Excel, Google Sheets, Looker, Tableau, Metabase, SQL, Python
1mo
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Manager, Delivery - CX AI
Charlottesville or Columbus or Durham
$100k-$160k/yr HybridFull Time
7+ YOE7+ years in software delivery; experience with contact center solutions; strong program management; cross-functional leadership; AI-enabled CX delivery; global teams; experience in regulated industries.
Genesys, Amazon Connect, Five9, Google Contact Center AI
1w
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CX Manager, AI Optimization
United States
$85k-$95k/yr RemoteFull Time
4+ YOE4+ years in CX or related field, 2+ years administering support platforms, experience with AI-powered support (chatbots/agent-assist/LLMs), strong analytics and documentation skills.
Zendesk, Zendesk AI (Ultimate AI and CoPilot), Salesforce AgentForce, AWS Connect, Large Language Models (LLMs)
1w
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Manager, CX Technology
Charlotte, North Carolina, United States
OnsiteFull Time
3+ YOE3-5 years product owner/management experience, Bachelor’s degree required, Agile/SAFe experience, familiarity with JIRA and Confluence, strong communication and analytical skills.
JIRA, Confluence
1w
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Manager, CX Programs
United States
$100k-$161k/yr RemoteFull Time
7+ YOE3+ MgmtBachelor's degree, 7+ years program/project management in customer operations or SaaS, 3+ years people management, experience with business continuity/compliance programs, applied AI/LLMs and automation, strong analytics and communication.
LLMs, AI, automation platforms, project management tools, BI tools
2mo
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CX Program Manager
United States
HybridFull Time
7+ YOE3+ MgmtLead cross-functional customer programs; manage a team; drive remediation, compliance risk mitigation, and customer communications with data-driven goals and AI-enabled processes.
AI tools, LLMs, Automation platforms, Project management tools, BI tools
2w
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Manager, CX AI Strategy
New York City or Salt Lake City or San Francisco or Seattle or Vancouver
$142k-$177k/yr HybridFull Time
4+ YOE1+ Mgmt4+ years in CX strategy/AI operations or related function, 1+ year managing a team of 4+ ICs, proven experience owning AI/automation in support, technical fluency with AI-enabled CX platforms, strong analytical and communication skills.
Sierra
1mo
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Director, CX Programs
Cambridge or Dallas
$134k-$164k/yr HybridFull Time
7+ YOE7+ years in CX, customer success, or operations with 2–3 years program/strategy experience; hands-on AI in CX; B2B SaaS background; familiarity with Zendesk, Salesforce, PlanHat; strong communication and cross-functional program leadership.
Zendesk, Salesforce, PlanHat
1w
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Senior CX Advisor
McLean, Virginia, United States
$126k-$171k/yr HybridFull Time
5+ YOECCXP or ability to certify within 3–6 months,5+ years CX delivery experience,expertise across CX functions,financial services experience,executive advising and change management skills.
Medallia
1mo
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Travel CX Manager-Mission Critical
Eagle Mountain, Utah, United States
OnsiteFull Time
8+ YOEBachelor’s degree in engineering, construction management or related field, or 8+ years’ experience. BCxA ACP/CCP certification. Strong knowledge of ASHRAE commissioning and MEP systems; proven PM and leadership skills.
ASHRAE standards, MEP systems, BAS, HVAC, electrical, plumbing, lighting, fire life safety, security
1mo
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CX Alloy Coordinator
Fargo, North Dakota, United States
$45-$65/hr OnsiteFull Time
Experience administering CX Alloy and Procore, knowledge of data center commissioning and MEP systems, issue management/QAQC experience, and advanced reporting skills with Excel or Power BI.
CX Alloy, Procore, Microsoft Excel, Power BI
2mo
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Manager, CX Programs
United States
$100k-$161k/yr RemoteFull Time
7+ YOE3+ MgmtBachelor's degree in Business Administration, Finance, Computer Science, or Engineering; 7+ years PM experience in customer ops/SaaS; 3+ years people mgmt; AI/tools experience; strong analytics/communication; governance cadence; PM and BI tools; Bar Raiser.
AI tools, LLMs, Automation, BI tools, Project management tools
3d
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Director, CX Business Systems
Chicago or San Francisco or New York City or Austin or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$184k-$234k/yr HybridFull Time
15+ YOE5+ MgmtBachelor's degree or equivalent;15+ years business systems experience with 5+ years managing teams focused on CX systems; expertise in CX strategy, AI adoption, vendor management, and stakeholder leadership.
BrazeAI, Salesforce, Gainsight, Certinia, RocketLane, SupportLogic, SearchUnify
3mo
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CX Program & Data Analyst
Waltham, Massachusetts, United States
$86k-$112k/yr HybridFull Time
3+ YOEBachelor’s degree; 3+ years in CX/VoC program management and customer data analysis; strong program management; data processing and synthesis; proficiency in MS Excel/Access, CX platforms, Tableau/Power BI; excellent communication; finance/regulated sector experience a plus.
Microsoft Excel, Microsoft Access, CX platforms, Tableau, Power BI
4w
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CX Product Business Partner
New York or San Francisco or Salt Lake City or United States or Australia or Canada or South America
$108k-$135k/yr HybridFull Time
5+ YOE5+ years in CX, product operations, or CX strategy at fintech/SaaS; experience partnering with product and engineering, data fluency, PRD/launch lifecycle, and AI/chatbot workflow knowledge.
2mo
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Senior CX Manager
Charlotte, North Carolina, United States
$78k-$147k/yr RemoteFull Time
7+ YOE7–10+ years in Technical Account Management, Professional Services, Customer Success, or IT project management within SaaS/CCaaS/CPaaS; strong technical acumen; experience with APIs and CRM (Salesforce); executive stakeholder management; willing to travel 25–30%.
APIs, CRM systems
2mo
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Senior CX Journey Manager - Marketing
Irving, Texas, United States
$69k-$116k/yr HybridFull Time
5+ YOE5+ years relevant experience in CX, customer success, consulting, product or process improvement; relevant degree preferred; familiarity with journey mapping, VOC platforms, CRM and analytics; strong analytical, facilitation, and executive communication skills.
journey mapping tools, voice of client platforms, service blueprints, Agile
3mo
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Senior Manager, CX Operations
United States
$160k-$220k/yr RemoteFull Time
8+ YOE8+ years in operations/strategy focused on customer support, CX, or similar; proven AI/automation driven process transformations; SaaS experience; strong data analysis and stakeholder influence; proficient with Salesforce, ClickUp, Zendesk.
Salesforce, ClickUp, Zendesk, Retool, Zapier, Make, ChatGPT, Claude, Gemini
2mo
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Sr. CX Programs & Automation Manager
New York City, New York, United States
$130k-$160k/yr HybridFull Time
7+ YOE7–10+ years in CX operations, support product management, or technical program management; hands-on AI/automation experience in support; cross-functional collaboration; strong product thinking; able to configure and iterate with SaaS tools.
Zendesk AI, Intercom, Decagon
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