20 cx manager jobs at 17 companies in Duarte, CA
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Director, Customer Experience (CX)
Irvine, California, United States
$171k-$300k/yr HybridFull Time
10+ YOE10+ Mgmt10+ years in senior CX/operations roles; MBA preferred; experience with AI-enabled/digital CX transformations; ability to embed CX in automation and tech initiatives.
1w
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Sr. CRM & CX Data Manager
Irvine, California, United States
$115k-$162k/yr OnsiteFull Time
6+ YOE5+ MgmtBachelor's degree or equivalent experience required; 6–8 years in marketing strategy, CRM, CX data, project management, or operations; 5–7 years leading cross-functional teams; 3–5 years Salesforce experience.
Customer Data Master (CDM), Salesforce Customer Data Platform (CDP), Salesforce, Microsoft Office 365
1w
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OluKai, melin, Roark (Tradewind Services) Manager, CX Automation & AI
Irvine, California, United States
$80k-$110k/yr HybridFull Time
5+ YOE2+ MgmtBachelor’s degree or equivalent experience, 5+ years in customer experience or support operations, 2+ years leading complex programs, and hands-on production AI agent and helpdesk platform experience.
Sierra AI, Gorgias, Aircall, Zendesk, Kustomer, Shopify, Full Circle
2w
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Gemini Enterprise for CX Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in technology transformation, contact center technologies, and conversational AI or CCaaS; bachelor's degree or equivalent experience; GCP experience preferred.
Google Cloud Platform (GCP), Google Cloud, Gemini Enterprise, Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Genesys, Avaya, NICE, Waterfall, Agile
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Director, Customer Experience (CX)
Irvine, California, United States
$171k-$300k/yr OnsiteFull Time
10+ YOE10+ MgmtBachelor's degree in business, technology, or related field required; MBA preferred. Requires 10+ years of progressive leadership in customer experience, operations, product, or platform environments and digital CX transformation experience.
AI, automation, digital platform, UX Design, UX Research
1mo
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CX Manager, Customer Trust & Risk Operations
Los Angeles, California, United States
$110k-$125k/yr OnsiteFull Time
4+ YOE4+ years in fraud prevention, risk operations, payments or related fields; strong analytics, vendor and stakeholder management, chargeback experience, and familiarity with fraud indicators and access governance.
Shopify
1mo
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Manager, Retail Experience Program Management & Analytics
Fountain Valley, California, United States
$91k-$130k/yr OnsiteFull Time
8+ YOE2+ Mgmt8+ years related experience with 2+ years supervisory experience; high school required, bachelor\u0002s preferred; experience in CX, program management, analytics, vendor management, strong communication and analytical skills.
2w
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AI Program Enablement Senior Manager
Seattle or Wisconsin or Milwaukee or Denver or Dallas or United States or Portland or Irvine or Phoenix
$132k-$206k/yr HybridFull Time
8+ YOEBachelor's degree and 8 years of experience in marketing operations, sales enablement, CX enablement, digital transformation, AI enablement, program management, or related roles; generative AI knowledge required.
GPT, AI agents, LinkedIn, Facebook, Instagram
1d
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Administrative Officer 2 CX
Los Angeles or Clayton County or Cobb County or DeKalb County or Douglas County or Fayette County or Fulton County or Gwinnett County or Henry County or Jackson County or Rockdale County
$34-$39/hr FieldPart Time
Requires research data management, health interview, English communication, confidentiality, Microsoft Office, independent work, a valid California Class C driver's license, and willingness to travel to rural field locations.
Microsoft Office
3mo
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Data Privacy Manager
Los Angeles or Tustin or Dallas or United States
$119k-$153k/yr OnsiteFull Time
5+ YOE5+ years in privacy/data protection; strong CX/PIA/DPIA experience; deep knowledge of CCPA/CPRA, GLBA; familiarity with state privacy laws; CIPT or CDPSE required; CIPM preferred.
OneTrust, Archer, TrustArc, Transcend, Osano
3d
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Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics - Manager
New York City or Los Angeles or Atlanta or Charlotte or Chicago or Boston or Dallas or San Francisco or Seattle
$99k-$232k/yr OnsiteFull Time
5+ YOEBachelor's degree required and at least 5 years of experience. Preferred fields include computer science, information technology, cybersecurity, and management information systems; CX strategy and customer analytics expertise preferred.
3w
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Associate Director, Customer Experience
Calabasas, California, United States
HybridFull Time
8+ YOERequires 8+ years in customer experience, service, or success; leadership of customer-facing functions, distributed teams, and BPO partners; fluency with CX tools, AI automation, systems, SLAs, and CX metrics.
Shopify, TikTok Shop, Amazon, Gorgias, Kodif, Notion, Klaviyo, Okendo, Trustpilot, Facebook, Instagram, Kustomer, Richpanel, Gladly, Zendesk, Decagon, Siera, Siena, Fuego, Looker, Omni, BigQuery, Meta, Google, iMessage
1mo
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Sr. Analyst, Digital Voice of the Customer
Irvine, California, United States
$98k-$116k/yr HybridFull Time
5+ YOEBachelor's degree and 5+ years in customer feedback or digital analytics; strong CX management, root cause analysis, project management, stakeholder communication, and problem-solving skills.
FullStory, AppBot, Mobile App Stores, Reddit, Amplitude, Jira, Confluence, Digital InBox/Mailbox, Loyalty and Rewards platforms
2w
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Google Ecosystem Business Development Director
United States or Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek
$113k-$302k/yr HybridFull Time
8+ YOERequires 8+ years in business development, sales, alliance, or consulting and 10+ years in complex pursuit management, plus enterprise transformation, executive relationship, and AI, data, analytics, CX, or cybersecurity expertise.
BigQuery, Vertex AI, Gemini Enterprise, Gemini Code Assist, Customer Engagement Suite (CES), Looker, Apigee, Google Maps Platform, AlloyDB, Security Operations, Mandiant, Agent Builder, BigLake, Dataplex
2w
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Experience Enablement & Development Lead
Santa Monica, California, United States
$70k-$80k/yr OnsiteFull Time
3+ YOERequires 3–5 years in customer-facing operations and 3–5 years in training, quality, education, or CX programs; strong communication, facilitation, process, and program management skills. Bachelor's preferred.
Quality Assurance, Customer Satisfaction (CSAT)
2mo
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Business Development Director - Development Solutions
Irvine, California, United States
$140k-$195k/yr HybridFull Time
10+ YOEBachelor's degree, 10+ years A/E/C business development experience, proven BD leadership and client relationship management, strong communication and organizational skills, Microsoft Office and Adobe proficiency; Deltek VantagePoint and CX experience preferred.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, InDesign, Photoshop, Illustrator, Deltek VantagePoint
1d
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Senior Data Analyst, Operations
Los Angeles or New York City
$130k-$181k/yr OnsiteFull Time
5+ YOE5+ years of expert SQL and dashboard experience; 2+ years in operational, financial, or CX data; experience with BI tools, large datasets, stakeholder reporting, and data quality ownership.
SQL, Snowflake, Sigma, Microsoft Excel, Claude, GPT, dbt, GitHub, Slack, Stripe, Kustomer
5d
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Technical Marketing Communication Specialist
Irvine, California, United States
$65k-$80k/yr OnsiteFull Time
1+ YOEBachelor's degree or equivalent experience, 1–3 years of marketing experience preferred, strong communication and organizational skills, and familiarity with social media, content management, digital marketing, SEO, email marketing, and analytics.
CXL, PCIe, WordPress, Adobe Creative Suite, Canva, Google Analytics, Meta Business Suite
1mo
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Campus Director-LA
Alhambra, California, United States
$76k-$80k/yr OnsiteFull Time
5+ YOEMaster’s degree or equivalent, 5+ years progressive higher-education experience with professional staff supervision, advanced advising and communication skills, and proficiency with Microsoft Office and campus databases.
Microsoft Word, Microsoft Excel, CARS, CX
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