16 cx manager jobs at 9 companies in Elkton, MD
6d
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Sr. Manager, CX Research
New York City or Lake Forest or Bothell or Collegeville or Walton-on-the-Hill or Tampa or Groton or Thessaloniki
$124k-$207k/yr OnsiteFull Time
5+ YOEBachelor's with 7+ years or master's with 5+ years in CX, UX, or product research; requires qualitative and quantitative research, applied statistics, agile development, stakeholder management, and Python or R proficiency.
Python, R, Qualtrics, SPSS, UserZoom, Medallia
6d
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Director, CX Research
New York City or Lake Forest or Bothell or Collegeville or Walton Oaks or Tampa or Groton or Thessaloniki
$177k-$294k/yr OnsiteFull Time
8+ YOE2+ MgmtBachelor’s degree in a research or human-centered field, 8+ years of UX or behavioral research, 2+ years leading researchers, and qualitative and quantitative research experience. Advanced degree and regulated-industry experience preferred.
Python, R, Qualtrics, SPSS
2w
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Gemini Enterprise for CX Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in technology transformation, contact center technologies, and conversational AI or CCaaS; bachelor's degree or equivalent experience; GCP experience preferred.
Google Cloud Platform (GCP), Google Cloud, Gemini Enterprise, Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Genesys, Avaya, NICE, Waterfall, Agile
5d
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Senior Manger, Product Manager-Family CX, Teen Checking
New York City or Richmond or Wilmington or Philadelphia
$183k-$250k/yr OnsiteFull Time
4+ YOEBachelor's or master's degree in a quantitative field, business, or marketing; alternatively, a bachelor's degree in any field plus 4 years of product management experience.
5d
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Senior Manger, Product Manager-Family CX, Teen Checking
New York City or Richmond or Philadelphia or Wilmington
$183k-$250k/yr OnsiteFull Time
4+ YOEBachelor's or master's degree in a quantitative, business, or marketing field, or a bachelor's degree plus 4 years of product management experience. Experience with consumer-facing digital products preferred.
5d
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Senior Manger, Product Manager-Family CX, Teen Checking
New York City or Richmond or Philadelphia or Wilmington
$183k-$250k/yr OnsiteFull Time
4+ YOEBachelor's or master's degree in a quantitative field, business, or marketing; alternatively, any bachelor's degree plus 4 years of product management experience. Consumer digital product experience preferred.
1d
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Manager, CX/UX and Visual Design, Renters
Jersey City or Philadelphia
$174k-$200k/yr OnsiteFull Time
5+ YOE5+ years of UX experience preferred; product or UX/UI design experience; expertise in research, wireframing, high-fidelity UI, testing, responsive design, and collaborative design tools.
Figma, Mural, HTML, CSS, JavaScript, Chubb Design System
1mo
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Senior Director Agent Experience and Insights
Philadelphia or Denver or Cedar Rapids or Baltimore
$180k-$200k/yr HybridFull Time
8+ YOE3+ MgmtBachelor's degree; 8 years experience in marketing/CX/operations with 3 years leadership; deep CX methodologies, change management, stakeholder communication, MS Office and CX tools; ability to travel 25–50%.
Microsoft Office, CX tools/software
2w
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Gemini Enterprise for CX Sr. Engineer
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Pete or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$87k-$266k/yr HybridFull Time
5+ YOERequires 5+ years in contact center technologies, 3+ years in technology transformation, bachelor's degree or equivalent experience, and expertise in AI agents, CCaaS, cloud platforms, Agile, and Waterfall.
Google Cloud Platform, Gemini Enterprise for Customer Experience (GECX), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, CCaaS, AWS, Google, Genesys, Avaya, NICE, Agile, Waterfall
1mo
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Free People Manager, Global Customer Experience & Insights
Philadelphia, Pennsylvania, United States
OnsiteFull Time
5+ YOE1+ Mgmt5+ years consumer/market research or CX/UX experience, multi-method research expertise, UX research experience, strong storytelling/data visualization, experience managing research programs and teams, Bachelor’s degree in related field.
Qualtrics, SPSS, SAS
1mo
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Free People Manager, Global Customer Experience & Insights
Philadelphia, Pennsylvania, United States
OnsiteFull Time
5+ YOE5+ years consumer/market research or CX/UX experience, multi-method research leadership, strong storytelling and data visualization, UX research experience, Bachelor's degree in related field required.
Qualtrics, SPSS, SAS
2w
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Client Experience Technical Product Owner
Malvern or Charlotte or Dallas or Fort Worth or Scottsdale
HybridFull Time
8+ YOEUndergraduate degree or equivalent experience, 8+ years of related business experience, strong strategy and communication skills, CX and financial industry experience, and knowledge of data engineering, governance, analytics, SQL, and Python.
SQL, Python, Power BI, Tableau, AWS S3, GitHub
2mo
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Executive Director, Chase Auto Customer and Client Experience Strategy
Plano or Wilmington
OnsiteFull Time
10+ YOE10+ Mgmt10+ years leadership in consumer or commercial businesses, demonstrated CX strategy and implementation, team leadership, strong analytical and communication skills, experience leveraging AI and building business cases, BS/BA required.
AI
3w
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Affluent Client Experience, Senior Associate
New York or Columbus or Chicago or Wilmington or Plano
$95k-$140k/yr OnsiteFull Time
3+ YOE3+ years financial services experience in product, process, CX, or project management; strong project management, analytic, communication, and stakeholder collaboration skills; bachelor’s degree or equivalent.
2w
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Google Ecosystem Business Development Director
United States or Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek
$113k-$302k/yr HybridFull Time
8+ YOERequires 8+ years in business development, sales, alliance, or consulting and 10+ years in complex pursuit management, plus enterprise transformation, executive relationship, and AI, data, analytics, CX, or cybersecurity expertise.
BigQuery, Vertex AI, Gemini Enterprise, Gemini Code Assist, Customer Engagement Suite (CES), Looker, Apigee, Google Maps Platform, AlloyDB, Security Operations, Mandiant, Agent Builder, BigLake, Dataplex
3d
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Omnichannel Contact Center Director
Philadelphia, Pennsylvania, United States
OnsiteFull Time
7+ YOEBachelor’s degree preferred and 7+ years in customer service, contact center, retail operations, or omnichannel CX, including team leadership, operations, KPI management, workforce planning, and cross-functional collaboration.
Zendesk, AI, CRM
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