1mo
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Group Manager - QuickBooks CX - Foundational Experiences
Mountain View or San Diego
$190k-$297k/yr OnsiteFull Time
5+ YOE5+ Mgmt5+ years leadership in tech/SaaS driving customer experience or product results; undergraduate degree required (MBA preferred); experience with journey mapping, service design, analytics, and designing experience strategies to improve retention and revenue.
QuickBooks, Jobs to be Done, Design thinking
1mo
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Principal CX Strategy Leader, AI-Powered Onboarding
Atlanta or Mountain View or San Diego
OnsiteFull Time
Experience designing and launching AI-enabled customer experience or onboarding programs, strong quantitative and analytical skills, executive presence, ability to partner with Product/AI/Service teams, bachelor's degree required (MBA preferred).
QuickBooks, Sage Intacct, NetSuite
3d
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CSX - Manager, Contact Center Transformation
New York or Tampa or Chicago or Washington or Dallas or Los Angeles or Baltimore or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or San Jose or Philadelphia or Seattle or Pittsburgh or Houston or Portland
$99k-$232k/yr FieldFull Time
5+ YOEBachelor's degree,5+ years experience,expertise in CX strategy,customer journey analysis,business process improvement,CRM and KPI-driven decision making,and demonstrated team leadership;willingness to travel up to 80%.
2mo
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Senior Client Service Manager, Client Experience
Palo Alto or New York or San Francisco or San Diego or Century City or Los Angeles or Boulder or Seattle or Salt Lake City or Washington, D.C. or Boston or Austin
$163k-$221k/yr OnsiteFull Time
7+ YOE7+ years in client experience or professional services; leadership of CX programs; bachelor’s degree; JD/MBA/PMP preferred; strong data analysis and CRM skills.
CRM, Data analysis tools