Grosse Pointe • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Grosse Pointe • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Grosse Pointe • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Grosse Pointe • 50 milesRemote · Hybrid · Onsite · Field · All Environments
12 cx manager jobs at 6 companies in Grosse Pointe, MI
3mo
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CX Coach
Pontiac, Michigan, United States
OnsiteFull Time
2+ YOEHigh school diploma; leadership/management experience; at least 2 years client experience; self-motivated; multitask; onsite, full-time; ready to conduct 15-20 coaching sessions daily.
3mo
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CX Coach
Pontiac, Michigan, United States
OnsiteFull Time
2+ YOEHigh school diploma; leadership/management and call quality experience; 2+ years client experience; self-motivated; thrives in a fast-paced environment; multitasks; positive attitude; onsite, full-time; conducts 15-20 coaching sessions daily; travels between buildings.
2mo
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Senior Consultant — CX & Contact Center Transformation
Chicago or Denver or Detroit or Miami
$116k-$142k/yr HybridFull Time
3+ YOE3-5 years consulting or industry experience in contact center/CX transformation; project management and solution ownership experience; strong facilitation, stakeholder management, analytics, and executive communication skills.
CCaaS, CRM, WFM, analytics, automation, conversational AI, AI
1w
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Gemini Enterprise for CX Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in technology transformation, contact center technologies, and conversational AI or CCaaS; bachelor's degree or equivalent experience; GCP experience preferred.
Google Cloud Platform (GCP), Google Cloud, Gemini Enterprise, Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Genesys, Avaya, NICE, Waterfall, Agile
1w
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Program Manager
Cincinnati or Detroit
$60k-$140k/yr HybridFull Time
5+ YOERequires 5–7 years in CX design, product development, or related work; Agile experience; client and agency collaboration; customer research; CX methodologies; and HTML/CSS understanding.
HTML, CSS
3mo
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CX Coach - Sales
Pontiac, Michigan, United States
OnsiteFull Time
2+ YOEHigh school diploma or equivalent, 2+ years client experience, leadership/management and call-quality experience, able to conduct 15-20 coaching sessions/day, onsite with travel between buildings.
3mo
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Sr. Operations Manager-2
Chandler or Detroit
HybridFull Time
2+ YOE7+ MgmtSenior Ops Manager or Ops Manager experience in CX; BA/BS preferred; manage supervisors; coaching; drive KPIs.
1w
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Gemini Enterprise for CX Sr. Engineer
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Pete or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$87k-$266k/yr HybridFull Time
5+ YOERequires 5+ years in contact center technologies, 3+ years in technology transformation, bachelor's degree or equivalent experience, and expertise in AI agents, CCaaS, cloud platforms, Agile, and Waterfall.
Google Cloud Platform, Gemini Enterprise for Customer Experience (GECX), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, CCaaS, AWS, Google, Genesys, Avaya, NICE, Agile, Waterfall
1mo
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Customer Experience (CX) Customer Care, Ford Energy
Dearborn, Michigan, United States
$85k-$167k/yr OnsiteFull Time
5+ YOE5+ years high-touch client relations, bachelor’s degree in marketing/communications/business/hospitality, merchandise and vendor management, event planning, exceptional communication, budget stewardship, willingness to travel up to 20%.
1mo
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Customer Experience (CX) Customer Care, Ford Energy
Dearborn, Michigan, United States
$85k-$167k/yr HybridFull Time
5+ YOE5+ years client-facing experience, bachelor’s degree in related field, merchandise/event/vendor management, exceptional communication, ability to navigate large organizations, and up to 20% domestic travel; must be authorized to work in the U.S.
1w
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Google Ecosystem Business Development Director
United States or Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek
$113k-$302k/yr HybridFull Time
8+ YOERequires 8+ years in business development, sales, alliance, or consulting and 10+ years in complex pursuit management, plus enterprise transformation, executive relationship, and AI, data, analytics, CX, or cybersecurity expertise.
BigQuery, Vertex AI, Gemini Enterprise, Gemini Code Assist, Customer Engagement Suite (CES), Looker, Apigee, Google Maps Platform, AlloyDB, Security Operations, Mandiant, Agent Builder, BigLake, Dataplex
2mo
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Social Studies Teacher
Ann Arbor, Michigan, United States
OnsiteFull Time
Bachelor's degree in education and valid Michigan teaching certificate (grade 6-8) with RX or CX endorsement; proof of COVID vaccination; ability to lift up to 50 lbs; classroom management and lesson planning skills.