8 cx manager jobs at 5 companies in Kentucky
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CX Support Manager
Louisville, Kentucky, United States
OnsiteFull Time
5+ YOE3+ Mgmt3+ years call center leadership, 5+ years call center customer service experience, strong communication, leadership, reporting, budgeting, and analytical skills; technology/web savvy.
4d
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Senior Project Manager
Texas or Indiana or Florida or Tennessee or North Carolina or Kentucky or Georgia
$131k-$230k/yr RemoteFull Time
8+ YOERequires a bachelor's degree or equivalent, 8+ years managing complex enterprise technology projects, 5+ years in cloud, SaaS, contact center, CX, or digital transformation, financial oversight, executive stakeholder management, and Agile, Waterfall, or hybrid methodology experience.
Microsoft Project, Microsoft 365, Microsoft Teams, Microsoft SharePoint, Jira, Azure DevOps, Smartsheet, AWS, Microsoft Azure, Google Cloud Platform, Genesys Cloud CX
1mo
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CX Support Team Lead
Louisville, Kentucky, United States
OnsiteFull Time
1+ YOE1+ year customer service experience, leadership preferred; strong communication, negotiation, coaching, and analytical skills; web/technology savvy; flexible schedule including nights and weekends.
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Senior Quality Assurance Manager
Florida or Michigan or Louisiana or Nebraska or Alabama or Missouri or Wisconsin or South Carolina or Kentucky or Delaware or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Pennsylvania or Indiana or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or California or Massachusetts or New Jersey or New York
$65k-$75k/yr RemoteFull Time
Bachelor’s degree or equivalent experience, 8+ years of quality management in BPO, CX outsourcing, or contact centers, and 3+ years leading quality teams. Requires Lean/Six Sigma expertise and advanced Excel skills.
Microsoft Excel, Power BI, Tableau, Lean, Six Sigma, DMAIC, Kaizen, Speech/text analytics, Automated QA, QA platforms, WBRs, MBRs, QBRs, HIPAA, PCI-DSS, GDPR, ISO 9001
2mo
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Solutions Specialist
Alabama or Oklahoma or Mississippi or Philippines or United Kingdom or Nigeria or Kentucky or Kansas or Louisiana or Tennessee or Jamaica or Utah or Georgia or Texas or Virginia or Idaho or Iowa or Costa Rica or India
RemoteFull Time
Client-facing implementation experience; familiarity with APIs, integrations, and automation; hands-on with Zapier or Make a plus; SaaS administration and CX platform (Zendesk, Zoom) experience; strong communication and curiosity.
Zapier, Make, Zendesk, Zoom
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Senior Vice President - Operations
Florida or Michigan or Louisiana or Nebraska or Alabama or Missouri or Wisconsin or South Carolina or Delaware or Kentucky or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Indiana or Pennsylvania or Montana or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or California or Massachusetts or New Jersey or New York
$325k-$350k/yr RemoteFull Time
15+ YOE15+ years operations leadership with SVP experience in BPO/CX/global services, P&L ownership, client relationship management, operational transformation with AI/automation, and willingness to travel.
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Resource Desk Coordinator (WFM - Real Time Analyst)
Newport, Kentucky, United States
$20-$21/hr OnsiteFull Time
5+ YOEHigh school diploma or GED required; associate degree preferred. Requires 5 years of call center experience, including 3 years in workforce management, analytical skills, reporting ability, and WFM software proficiency.
Microsoft Word, Microsoft Excel, Microsoft Access, E-WFM, Avaya CMS Supervisor, RTA, Aspect, CXone
1d
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Resource Desk Coordinator (WFM - Real Time Analyst)
Newport, Kentucky, United States
$20-$21/hr OnsiteFull Time
5+ YOEHigh school diploma or GED required; two-year degree preferred. Requires five years of call center experience, including three years in workforce management, analytical skills, reporting ability, and intermediate PC skills.
IDP, WFM, Word, Microsoft Excel, Access, E-WFM, Avaya CMS Supervisor, RTA, Aspect, CXOne