13 cx manager jobs at 7 companies in Matthews, NC
1mo
Save
Mark Applied
Hide
CX Insights Consultant – Payments
Minneapolis or Atlanta or Chicago or Charlotte
$105k-$124k/yr HybridFull Time
8+ YOEBachelor's degree or equivalent, 8+ years experience in project management/CX/analytics, VoC and CX metric knowledge, strong analytics, communication, and stakeholder skills.
Qualtrics, Microsoft PowerPoint, Microsoft Excel, Power BI, Tableau
2mo
Save
Mark Applied
Hide
Senior Product Manager, CX & AI Tooling
Charlotte or United States
$180k/yr HybridFull Time
5+ YOE5+ years product management experience building internal/enterprise tools; experience leveraging AI/ML and NLP for operational tooling; portfolio management, API/system-level collaboration, and metrics-driven prioritization.
AI/ML, NLP, APIs, Generative AI
1w
Save
Mark Applied
Hide
Gemini Enterprise for CX Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in technology transformation, contact center technologies, and conversational AI or CCaaS; bachelor's degree or equivalent experience; GCP experience preferred.
Google Cloud Platform (GCP), Google Cloud, Gemini Enterprise, Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Genesys, Avaya, NICE, Waterfall, Agile
3mo
Save
Mark Applied
Hide
MEP/Cx Site Superintendent
Virginia or Texas or Charlotte or Kansas City
FieldFull Time
6+ YOE6+ years field supervision experience in mission-critical/data center MEP/Cx construction; ability to interpret drawings, coordinate trades, manage startup/energization, and enforce safety; proficiency with Microsoft Word/Excel; Procore/Bluebeam preferred.
Microsoft Word, Microsoft Excel, Procore, Bluebeam
3mo
Save
Mark Applied
Hide
MEP/Cx Site Superintendent
Lubbock or Virginia or Texas or Charlotte or Kansas City
FieldFull Time
6+ YOE6+ years field supervision experience in mission-critical/data center MEP/Cx projects; ability to interpret drawings, coordinate trades, plan startup/turnover, and enforce safety; proficiency with Microsoft Word/Excel, Procore, Bluebeam.
Microsoft Word, Microsoft Excel, Procore, Bluebeam
3mo
Save
Mark Applied
Hide
MEP/Cx Site Superintendent
Charlotte or Kansas City or Virginia or Texas
OnsiteFull Time
6+ YOE6+ years field supervision experience in mission-critical or data center MEP/Cx projects; ability to lead MEP field execution, coordinate trades, enforce safety/QA, support startup/energization; proficiency with Microsoft Word/Excel, Procore, Bluebeam.
Microsoft Word, Microsoft Excel, Procore, Bluebeam
1mo
Save
Mark Applied
Hide
Advanced Data Analytics Manager- CX
Malvern or Charlotte
HybridFull Time
8+ YOE8+ years in analytics/data science, hands-on SQL/Python/Tableau/AWS, people leadership, executive presentations, experimentation or digital analytics experience preferred.
SQL, Python, Tableau, AWS, PowerPoint, Adobe
1mo
Save
Mark Applied
Hide
Advanced Data Analytics Manager- CX
Charlotte or Malvern
HybridFull Time
8+ YOEEight years of analytics and data science experience; SQL, Python, Tableau, and AWS proficiency; progressive people leadership; executive presentations; undergraduate degree or equivalent experience.
SQL, Python, Tableau, AWS, PowerPoint, Adobe
1w
Save
Mark Applied
Hide
Gemini Enterprise for CX Sr. Engineer
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Pete or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$87k-$266k/yr HybridFull Time
5+ YOERequires 5+ years in contact center technologies, 3+ years in technology transformation, bachelor's degree or equivalent experience, and expertise in AI agents, CCaaS, cloud platforms, Agile, and Waterfall.
Google Cloud Platform, Gemini Enterprise for Customer Experience (GECX), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, CCaaS, AWS, Google, Genesys, Avaya, NICE, Agile, Waterfall
1w
Save
Mark Applied
Hide
Client Experience Technical Product Owner
Malvern or Charlotte or Dallas or Fort Worth or Scottsdale
HybridFull Time
8+ YOEUndergraduate degree or equivalent experience, 8+ years of related business experience, strong strategy and communication skills, CX and financial industry experience, and knowledge of data engineering, governance, analytics, SQL, and Python.
SQL, Python, Power BI, Tableau, AWS S3, GitHub
1w
Save
Mark Applied
Hide
Google Ecosystem Business Development Director
United States or Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek
$113k-$302k/yr HybridFull Time
8+ YOERequires 8+ years in business development, sales, alliance, or consulting and 10+ years in complex pursuit management, plus enterprise transformation, executive relationship, and AI, data, analytics, CX, or cybersecurity expertise.
BigQuery, Vertex AI, Gemini Enterprise, Gemini Code Assist, Customer Engagement Suite (CES), Looker, Apigee, Google Maps Platform, AlloyDB, Security Operations, Mandiant, Agent Builder, BigLake, Dataplex
17h
Save
Mark Applied
Hide
Senior Director, Customer Experience | Growth & Transformation
Charlotte or Fort Mill
HybridFull Time
10+ YOE10+ MgmtRequires 10+ years in product design, customer experience, experience strategy, digital product, or related fields; full-stack experience leadership; AI/ML and agentic CX expertise; client leadership; and multidisciplinary team development.
AI/ML
1mo
Save
Mark Applied
Hide
Director of Customer Experience – Commercial Banking
Boston or New York City or Philadelphia or Charlotte
$216k-$267k/yr HybridFull Time
10+ YOE10+ years in customer experience, journey or service design with commercial banking experience; proven leadership of cross-functional teams; expertise in service design, journey mapping, process improvement, and CX performance programs; strong communication and executive presence; Bachelor's required, MBA preferred.
JD Power, NPS