12 cx manager jobs at 8 companies in Mendon, MA
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Gemini Enterprise for CX Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in technology transformation, contact center technologies, and conversational AI or CCaaS; bachelor's degree or equivalent experience; GCP experience preferred.
Google Cloud Platform (GCP), Google Cloud, Gemini Enterprise, Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Genesys, Avaya, NICE, Waterfall, Agile
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Director of CX Strategy and Portfolio Management
Waltham, Massachusetts, United States
OnsiteFull Time
15+ YOE15+ MgmtRequires 15+ years of leadership experience in product, portfolio/program management, or customer strategy; expertise in Agile, journey mapping, governance, roadmapping, organizational change, analytics, and cross-functional leadership.
Salesforce, Agile, ADKAR
1d
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Customer Experience (CX) Analyst
Lawrence or Wallingford or United States or New York
$60k-$81k/yr HybridFull Time
Bachelor’s degree or equivalent experience; proficiency in Microsoft Excel, basic SQL, project management, data analysis, communication, and managing large datasets. 25% travel required.
Microsoft Excel, SQL, Power BI
4d
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Senior Manager, Client and Partner Program Management
New York City or New York or New Jersey or Boston or Massachusetts
RemoteFull Time
8+ YOE8+ years in program management, client delivery, or partner engagement; 3+ years owning complex commercial engagements; ISP, telecom, BPO, or enterprise CX experience; AI, CRM, API, security, commercial, and executive communication expertise.
Visual AI, Spatial AI, CRM, APIs
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Gemini Enterprise for CX Sr. Engineer
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Pete or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$87k-$266k/yr HybridFull Time
5+ YOERequires 5+ years in contact center technologies, 3+ years in technology transformation, bachelor's degree or equivalent experience, and expertise in AI agents, CCaaS, cloud platforms, Agile, and Waterfall.
Google Cloud Platform, Gemini Enterprise for Customer Experience (GECX), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, CCaaS, AWS, Google, Genesys, Avaya, NICE, Agile, Waterfall
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Presales Solutions Principal and Strategic Account Manager - USA (Remote)
Boston or Massachusetts or North America
RemoteFull Time
10+ YOE10+ years in presales solutions consulting with account management or customer success; required NPS/CX and VoC expertise, enterprise solution architecture, strategic accounts, contract negotiation, communication, and a bachelor's degree.
Salesforce
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Technical Presales – Strategic Account Manager (Massachusetts)
Boston or Amsterdam
RemoteFull Time
10+ YOE10+ years in technical presales for B2B SaaS, deep NPS/CX expertise, solution architecture and integration experience, proven enterprise presales and account management skills, bachelor's degree required.
Salesforce
22h
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Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics - Manager
New York City or Los Angeles or Atlanta or Charlotte or Chicago or Boston or Dallas or San Francisco or Seattle
$99k-$232k/yr OnsiteFull Time
5+ YOEBachelor's degree required and at least 5 years of experience. Preferred fields include computer science, information technology, cybersecurity, and management information systems; CX strategy and customer analytics expertise preferred.
2mo
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MEP Commissioning Engineer
New York City or Boston
OnsiteFull Time
Socotec: Provides testing, inspection, and certification services for building safety.
7+ YOEBachelor's in Mechanical or Electrical Engineering, 7+ years building industry experience, 5+ years commissioning experience, familiarity with ASHRAE/NYC codes and Cx processes, experience with BlueRithm/Cx Alloy/Bluebeam/Procore and Building Management Systems; PE/CxA/LEED preferred.
BlueRithm, Cx Alloy, Bluebeam, Procore, Building Management Systems, Microsoft Office, IR thermometers, light meters, CO2 meters, IR cameras
2w
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Google Ecosystem Business Development Director
United States or Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek
$113k-$302k/yr HybridFull Time
8+ YOERequires 8+ years in business development, sales, alliance, or consulting and 10+ years in complex pursuit management, plus enterprise transformation, executive relationship, and AI, data, analytics, CX, or cybersecurity expertise.
BigQuery, Vertex AI, Gemini Enterprise, Gemini Code Assist, Customer Engagement Suite (CES), Looker, Apigee, Google Maps Platform, AlloyDB, Security Operations, Mandiant, Agent Builder, BigLake, Dataplex
1mo
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Head of Loyalty Strategy
Boston or Jersey City or Merrimack or Smithfield
$125k-$258k/yr OnsiteFull Time
10+ YOE10+ years in marketing/CX/strategy or loyalty, experience building customer-centric loyalty programs, strong people leadership, customer research and measurement skills, ability to define metrics and run test-and-learn initiatives.
1mo
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Principal PCIe Subsystem RTL lead
San Jose or Santa Clara or Austin or Seattle or Boston
HybridFull Time
10+ YOE10+ years digital IC design experience with 4+ years PCIe subsystem design/integration, strong SystemVerilog RTL skills, experience integrating PCIe controller/SerDes PHY, multi-clock-domain design, and ability to lead architectural work.
SystemVerilog, UVM, PCIe, CXL, SerDes