11 cx manager jobs at 5 companies in Newburgh, NY
1mo
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Program Manager, Airports & Venues CX
Chicago or New York City or San Francisco or Phoenix
$130k-$180k/yr HybridFull Time
Senior CX/operations leader with analytical rigor, customer empathy, AI fluency, and experience operating in complex physical environments (airports, airlines, mobility, hospitality, logistics, or large venues).
1mo
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Director, Product Management - CX & Contact Center Technology
Parsippany, New Jersey, United States
$220k-$235k/yr OnsiteFull Time
10+ YOE10+ years product management with leadership experience, proven contact center/CX technology expertise, Agile pod operating model experience, CRM/CDP/Amazon Connect knowledge, and experience delivering AI-driven contact center solutions.
Amazon Connect, CRM, Customer Data Platform (CDP), Knowledge Base, Agent Workspace, Mainframe
2w
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Program Leader, Global U4B CX
Chicago or New York City or San Francisco
$146k-$180k/yr OnsiteFull Time
5+ YOERequires 5 years of experience in program management, process engineering, strategy, consulting, or operations and a bachelor's degree or equivalent practical experience. B2B, metrics, AI, automation, and global operations experience preferred.
AI, automation
3w
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CX Team Supervisor
Shelton, Connecticut, United States
OnsiteFull Time
5+ YOE5+ years customer service experience with leadership; bachelor\u0002s degree or equivalent experience; experience with order management, ERP systems, Microsoft Office (Excel, Outlook).
Microsoft Office, Microsoft Excel, Microsoft Outlook, Epicor
1mo
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Customer Experience Insights Manager
Parsippany, New Jersey, United States
$108k-$149k/yr HybridFull Time
7+ YOEBachelor's degree required, master’s preferred; 7+ years experience in CX/user research or related fields; expertise in quantitative and qualitative methods, journey mapping, stakeholder communication, and managing research programs.
2w
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Manager, Customer Journey
Parsippany, New Jersey, United States
$150k-$175k/yr OnsiteFull Time
5+ YOEBachelor's degree in business, customer experience, marketing, or related field; 5–7 years in customer experience, journey mapping, or CX analytics; cross-functional project execution and data analysis skills.
Tableau, Power BI
2w
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Director, Customer Journey Design
Parsippany, New Jersey, United States
$160k-$235k/yr OnsiteFull Time
10+ YOEBachelor's degree required; master's preferred. Requires 10+ years in customer experience, journey design, or CX strategy, plus journey mapping, service design, CX metrics, governance, and executive communication expertise.
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Director, Customer Insights & Analytics
Parsippany, New Jersey, United States
$220k-$235k/yr OnsiteFull Time
10+ YOE10+ years in customer analytics or CX strategy, experience leading analytics teams, strong NPS and VoC expertise, analytics and visualization proficiency, excellent communication and executive influence.
Tableau, Power BI, SQL, Python, R
1w
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System/Test Validation Engineer
Austin or Secaucus
$164k-$246k/yr OnsiteFull Time
15+ YOEBachelor's or master's degree in electrical or computer engineering and 15+ years of applicable experience. Requires system and silicon debug, validation, architecture, PCIe/CXL, OS, device driver, BIOS, and technical program management expertise.
PCIe, CXL, X86, SoC, RAS, Operating System, Device Drivers, System BIOS
4w
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Principal Debug Engineer
Austin or Secaucus
OnsiteFull Time
15+ YOELead-level system and silicon debug experience for server CPU and accelerator products; Bachelors or Masters in electrical/computer engineering with 15+ years experience; expertise in system, firmware, OS and platform debug.
PCIe, CXL, X86
4w
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Principal System Test Validation Engineer
Austin or Secaucus
$154k-$265k/yr OnsiteFull Time
Lead system and silicon validation for server CPU and accelerator platforms; deep debug, validation strategy, and cross-functional collaboration; Bachelors/Masters in electrical or computer engineering preferred.
PCIe, CXL, X86