2mo
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CX Coach
Pontiac, Michigan, United States
OnsiteFull Time
2+ YOEHigh school diploma; leadership/management experience; at least 2 years client experience; self-motivated; multitask; onsite, full-time; ready to conduct 15-20 coaching sessions daily.
2mo
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CX Coach
Pontiac, Michigan, United States
OnsiteFull Time
2+ YOEHigh school diploma; leadership/management and call quality experience; 2+ years client experience; self-motivated; thrives in a fast-paced environment; multitasks; positive attitude; onsite, full-time; conducts 15-20 coaching sessions daily; travels between buildings.
1mo
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Senior Consultant — CX & Contact Center Transformation
Chicago or Denver or Detroit or Miami
$116k-$142k/yr HybridFull Time
3+ YOE3-5 years consulting or industry experience in contact center/CX transformation; project management and solution ownership experience; strong facilitation, stakeholder management, analytics, and executive communication skills.
CCaaS, CRM, WFM, analytics, automation, conversational AI, AI
1w
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Mission Critical Cx Project Manager
United States or Phoenix or Denver or Dallas or Washington or Cleveland or Columbus or Detroit
$150k-$170k/yr FieldFull Time
8+ YOE8+ years commissioning experience with ≥3 years mission critical facility experience, commissioning and construction knowledge, strong communication and problem-solving, familiarity with mechanical/plumbing/electrical systems, willingness to travel ≥75%.
2mo
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CX Coach - Sales
Pontiac, Michigan, United States
OnsiteFull Time
2+ YOEHigh school diploma or equivalent, 2+ years client experience, leadership/management and call-quality experience, able to conduct 15-20 coaching sessions/day, onsite with travel between buildings.
3w
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Customer Experience (CX) Customer Care, Ford Energy
Dearborn, Michigan, United States
$85k-$167k/yr OnsiteFull Time
5+ YOE5+ years high-touch client relations, bachelor’s degree in marketing/communications/business/hospitality, merchandise and vendor management, event planning, exceptional communication, budget stewardship, willingness to travel up to 20%.
3w
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Customer Experience (CX) Customer Care, Ford Energy
Dearborn, Michigan, United States
$85k-$167k/yr HybridFull Time
5+ YOE5+ years client-facing experience, bachelor’s degree in related field, merchandise/event/vendor management, exceptional communication, ability to navigate large organizations, and up to 20% domestic travel; must be authorized to work in the U.S.
3w
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Dealer Performance Metrics Manager
Auburn Hills, Michigan, United States
OnsiteFull Time
7+ YOEBachelor's degree, 7+ years relevant experience, expertise in CX data, experience with reporting/ dashboards, stakeholder communication, and supporting Sales/After Sales objectives.
Qlik, PowerBI, Palantir
3w
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Director - Customer Care Business Development and Strategy
Auburn Hills, Michigan, United States
OnsiteFull Time
8+ YOEBachelor's preferred,8+ years in customer care/CX/contact centers or transformation,experience leading large-scale transformation,knowledge of Genesys and Salesforce,GenAI familiarity,and strong program management and communication skills.
Genesys, Salesforce, Microsoft Office, GenAI
1mo
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Social Studies Teacher
Ann Arbor, Michigan, United States
OnsiteFull Time
Bachelor's degree in education and valid Michigan teaching certificate (grade 6-8) with RX or CX endorsement; proof of COVID vaccination; ability to lift up to 50 lbs; classroom management and lesson planning skills.