2mo
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Director, Customer Experience (CX)
Irvine, California, United States
$171k-$300k/yr HybridFull Time
10+ YOE10+ Mgmt10+ years in senior CX/operations roles; MBA preferred; experience with AI-enabled/digital CX transformations; ability to embed CX in automation and tech initiatives.
3mo
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National Manager, CRM & CX Data (Irvine, CA, US, 92606)
Irvine, California, United States
$136k-$195k/yr OnsiteFull Time
7+ YOE6+ Mgmt6-8 years in marketing strategy, CRM, CX data; 5-7 years leading cross-functional teams; Salesforce platform experience; strong analytics and stakeholder management; Bachelor's degree required, Master’s preferred.
Salesforce, CRM platforms, CDP, Microsoft Office 365
2w
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CX Manager, Customer Trust & Risk Operations
Los Angeles, California, United States
$110k-$125k/yr OnsiteFull Time
4+ YOE4+ years in fraud prevention, risk operations, payments or related fields; strong analytics, vendor and stakeholder management, chargeback experience, and familiarity with fraud indicators and access governance.
Shopify
6d
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Manager, Retail Experience Program Management & Analytics
Fountain Valley, California, United States
$91k-$130k/yr OnsiteFull Time
8+ YOE2+ Mgmt8+ years related experience with 2+ years supervisory experience; high school required, bachelor\u0002s preferred; experience in CX, program management, analytics, vendor management, strong communication and analytical skills.
2mo
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Sr. Manager, Customer Performance & Insights
Irvine, California, United States
$144k-$223k/yr HybridFull Time
8+ YOE3+ Mgmt8+ years in customer insights or CX analytics; 3+ years in leadership; SQL/Python; experience with CX tools; Bachelor’s degree; strong storytelling and stakeholder management.
SQL, Python, Glassbox, Excel, Predictive Modeling
4d
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CSX - Manager, Contact Center Transformation
New York or Tampa or Chicago or Washington or Dallas or Los Angeles or Baltimore or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or San Jose or Philadelphia or Seattle or Pittsburgh or Houston or Portland
$99k-$232k/yr FieldFull Time
5+ YOEBachelor's degree,5+ years experience,expertise in CX strategy,customer journey analysis,business process improvement,CRM and KPI-driven decision making,and demonstrated team leadership;willingness to travel up to 80%.
2mo
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Data Privacy Manager
Los Angeles or Tustin or Dallas or United States
$119k-$153k/yr OnsiteFull Time
5+ YOE5+ years in privacy/data protection; strong CX/PIA/DPIA experience; deep knowledge of CCPA/CPRA, GLBA; familiarity with state privacy laws; CIPT or CDPSE required; CIPM preferred.
OneTrust, Archer, TrustArc, Transcend, Osano
2mo
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Sr. Manager, Customer Performance & Insights
Irvine, California, United States
OnsiteFull Time
8+ YOE3+ Mgmt8+ years in customer insights/CX analytics; 3+ years in leadership; experience with SQL, Python; Bachelor's degree required; advanced degree preferred.
SQL, Python, Glassbox, Predictive modeling tools
2mo
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Senior Client Service Manager, Client Experience
Palo Alto or New York or San Francisco or San Diego or Century City or Los Angeles or Boulder or Seattle or Salt Lake City or Washington, D.C. or Boston or Austin
$163k-$221k/yr OnsiteFull Time
7+ YOE7+ years in client experience or professional services; leadership of CX programs; bachelor’s degree; JD/MBA/PMP preferred; strong data analysis and CRM skills.
CRM, Data analysis tools
2w
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Sr. Analyst, Digital Voice of the Customer
Irvine, California, United States
$98k-$116k/yr HybridFull Time
5+ YOEBachelor's degree and 5+ years in customer feedback or digital analytics; strong CX management, root cause analysis, project management, stakeholder communication, and problem-solving skills.
FullStory, AppBot, Mobile App Stores, Reddit, Amplitude, Jira, Confluence, Digital InBox/Mailbox, Loyalty and Rewards platforms
2w
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Content & Communications Specialist
El Segundo or Burbank or North Hollywood
$26-$32/hr HybridFull Time
1+ YOE1-2 years in customer support/CX/content or knowledge management, strong writing, organized, bachelor\u0002s degree or equivalent experience required, ability to create and govern agent-facing content.
1mo
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Business Development Director - Development Solutions
Irvine, California, United States
$140k-$195k/yr HybridFull Time
10+ YOEBachelor's degree, 10+ years A/E/C business development experience, proven BD leadership and client relationship management, strong communication and organizational skills, Microsoft Office and Adobe proficiency; Deltek VantagePoint and CX experience preferred.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, InDesign, Photoshop, Illustrator, Deltek VantagePoint
3d
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Supervisory Statistician
Washington or Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin
$126k-$164k/yr OnsiteFull Time
1+ YOEExperience leading enterprise CX analytics, developing data governance and BI strategies, supervising analytical teams, and meeting specialized statistical education/coursework requirements for GS-15.