15 cx manager jobs at 12 companies in Townsend, DE
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Manager, Product Manager-Family CX, Teen Checking
New York City or McLean or Richmond or Wilmington or Philadelphia
$150k-$205k/yr OnsiteFull Time
3+ YOEBachelor's (or Master's) in a quantitative field or Bachelor's plus 3 years product management; product management experience, customer-focused problem solving, and technical collaboration skills.
4w
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Advanced Data Analytics Manager- CX
Malvern or Charlotte
HybridFull Time
8+ YOE8+ years in analytics/data science, hands-on SQL/Python/Tableau/AWS, people leadership, executive presentations, experimentation or digital analytics experience preferred.
SQL, Python, Tableau, AWS, PowerPoint, Adobe
1mo
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Sr Commissioning Manager (Mission Critical Hyperscaler)
Philadelphia, Pennsylvania, United States
FieldFull Time
10+ YOEBachelor's in engineering or 10+ years mission-critical commissioning experience; 3+ hyperscale programs as Cx Manager; expert electrical and working mechanical systems knowledge; OSHA 30 and NFPA 70E required; Procore Cx/Cx Alloy and P6 proficiency preferred.
Procore Cx, Cx Alloy, P6, BMS/EPMS
1mo
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Vice President, Card CX Strategic Initiatives and Solutions
New York or Wilmington
$128k-$205k/yr OnsiteFull Time
8+ YOEBachelor's degree, 8+ years experience in CX/strategy/analytics within financial services or card business, strategy consulting experience, cross-functional leadership, advanced analytics and AI experience, strong communication and stakeholder management.
3d
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Executive Director, Competitive & CX Communications
Philadelphia, Pennsylvania, United States
OnsiteFull Time
10+ YOEDevelop enterprise communications strategy, lead media and crisis response, counsel C-suite, manage large budgets, and drive cross-functional programs; Bachelor's degree required; 10+ years' experience.
1w
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CSX - Manager, Contact Center Transformation
New York or Tampa or Chicago or Washington or Dallas or Los Angeles or Baltimore or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or San Jose or Philadelphia or Seattle or Pittsburgh or Houston or Portland
$99k-$232k/yr FieldFull Time
5+ YOEBachelor's degree,5+ years experience,expertise in CX strategy,customer journey analysis,business process improvement,CRM and KPI-driven decision making,and demonstrated team leadership;willingness to travel up to 80%.
2d
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Program Manager- Caminos Nacional
Baltimore, Maryland, United States
$63k-$71k/yr OnsiteFull Time
1+ YOEBachelor's in human services and 1+ year relevant experience; knowledge of ORR policy; CPR/First Aid and TCI certifications; valid driver's license; proficiency with Windows 10, Microsoft Office, EMR (Cx360) and Asana; ability to travel.
Cx360, Windows 10, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Asana, SurveyMonkey
3mo
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Manager, Order Management
York, Pennsylvania, United States
HybridFull Time
5+ YOE3+ MgmtBachelor’s in business or related field; 5+ years in order management; 3+ years leading teams; strong CX and KPI tracking; ERP/CRM experience.
ERP, CRM, Data analytics
6d
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Senior Director Agent Experience and Insights
Philadelphia or Denver or Cedar Rapids or Baltimore
$180k-$200k/yr HybridFull Time
8+ YOE3+ MgmtBachelor's degree; 8 years experience in marketing/CX/operations with 3 years leadership; deep CX methodologies, change management, stakeholder communication, MS Office and CX tools; ability to travel 25–50%.
Microsoft Office, CX tools/software
4w
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Free People Manager, Global Customer Experience & Insights
Philadelphia, Pennsylvania, United States
OnsiteFull Time
5+ YOE1+ Mgmt5+ years consumer/market research or CX/UX experience, multi-method research expertise, UX research experience, strong storytelling/data visualization, experience managing research programs and teams, Bachelor’s degree in related field.
Qualtrics, SPSS, SAS
4w
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Free People Manager, Global Customer Experience & Insights
Philadelphia, Pennsylvania, United States
OnsiteFull Time
5+ YOE5+ years consumer/market research or CX/UX experience, multi-method research leadership, strong storytelling and data visualization, UX research experience, Bachelor's degree in related field required.
Qualtrics, SPSS, SAS
1mo
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Executive Director, Chase Auto Customer and Client Experience Strategy
Plano or Wilmington
OnsiteFull Time
10+ YOE10+ Mgmt10+ years leadership in consumer or commercial businesses, demonstrated CX strategy and implementation, team leadership, strong analytical and communication skills, experience leveraging AI and building business cases, BS/BA required.
AI
3d
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Affluent Client Experience, Senior Associate
New York or Columbus or Chicago or Wilmington or Plano
$95k-$140k/yr OnsiteFull Time
3+ YOE3+ years financial services experience in product, process, CX, or project management; strong project management, analytic, communication, and stakeholder collaboration skills; bachelor’s degree or equivalent.
2w
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Director, Customer Experience
Malvern, Pennsylvania, United States
HybridFull Time
10+ YOE7+ MgmtBachelor's degree and 10+ years in CX/marketing/digital/commercial functions, 7+ years leadership, experience in B2B/B2B2C and matrixed organizations, CX strategy, journey mapping, VOC systems, KPI development, and strong stakeholder influence.
2mo
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Director, Technology Strategy
Maryland or United States
$113k-$158k/yr RemoteFull Time, Contract
10+ YOE10+ years in technology or marketing consulting; CRM and CX tech knowledge; expert in databases, data integration, analytic modeling, campaign management, content, commerce, loyalty, BI; leadership experience; proficiency in Excel, PowerPoint, Lucidchart, Miro, Visio; Bachelor's degree; ability to travel up to 25%.
Excel, PowerPoint, Lucidchart, Miro, Visio
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