4d
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Principal, CX Standards & Operating Systems
Boston or United States
$143k-$229k/yr HybridFull Time
8+ YOE8+ years experience building frameworks, standards, governance, or operating systems; strong analytical judgment; ability to influence senior leaders and drive cross-functional alignment.
2w
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Managing Director, CX AI Delivery
Boston or Charlottesville or Durham or Columbus
$208k-$275k/yr RemoteFull Time
10+ YOE10+ years leadership in consulting or enterprise CX/contact center operations, P&L ownership, experience with contact center technologies and AI, strong executive communication and strategic skills.
Genesys, Five9, AWS Connect, Google, Salesforce, Zendesk, Cresta, ElevenLabs
3d
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CSX - Manager, Contact Center Transformation
New York or Tampa or Chicago or Washington or Dallas or Los Angeles or Baltimore or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or San Jose or Philadelphia or Seattle or Pittsburgh or Houston or Portland
$99k-$232k/yr FieldFull Time
5+ YOEBachelor's degree,5+ years experience,expertise in CX strategy,customer journey analysis,business process improvement,CRM and KPI-driven decision making,and demonstrated team leadership;willingness to travel up to 80%.
2w
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Customer Experience Manager
Austin or Boston or Denver or New York City
$106k-$208k/yr HybridFull Time
6+ YOE6+ years in CX/insights with experience designing listening programs, synthesizing quantitative and qualitative feedback, managing closed-loop processes, and influencing cross-functional stakeholders.
Medallia, Qualtrics, GenAI, natural language processing, sentiment analysis
2mo
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Senior Customer Experience Manager (CXM) – Strategic
Boston, Massachusetts, United States
$120k-$170k/yr HybridFull Time
7+ YOE7+ years in customer success or CX leadership; strong account management with Fortune 100; AI/ML experience; prompt tuning; excellent communication; customer-first mindset; fast-paced environment.
AI/ML platforms, LLMs, Enterprise automation tools
1mo
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Senior Strategic Channels & Alliances Manager
Boston, Massachusetts, United States
$162k-$200k/yr RemoteFull Time
7+ YOE7+ years in channel/partner/alliance roles in SaaS, proven SI recruitment and activation, deep understanding of systems integrators, commercial planning, senior stakeholder management, Salesforce fluency, and experience in ITSM/EX/CX domains.
Salesforce, ServiceNow
2mo
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Senior Client Service Manager, Client Experience
Palo Alto or New York or San Francisco or San Diego or Century City or Los Angeles or Boulder or Seattle or Salt Lake City or Washington, D.C. or Boston or Austin
$163k-$221k/yr OnsiteFull Time
7+ YOE7+ years in client experience or professional services; leadership of CX programs; bachelor’s degree; JD/MBA/PMP preferred; strong data analysis and CRM skills.
CRM, Data analysis tools
1mo
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Director, Strategy & Change Enablement, CXAI
Boston or Charlottesville or Durham or Columbus or Toronto or Vancouver
$132k-$165k/yr RemoteFull Time
7+ YOE7+ years leading large-scale transformation or change management; bachelor's in business/economics required; strong financial acumen, storytelling, program management, and CX metrics fluency (CSAT, NPS).
1mo
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Director, Strategy & Change Enablement, CXAI
United States or Canada or British Columbia or Ontario or Alberta or Charlottesville or Durham or Columbus or Boston or Toronto or Vancouver or Calgary
$132k-$165k/yr RemoteFull Time
7+ YOE7+ Mgmt7+ years leading large-scale transformation or change management; deep CX metrics fluency; strong financial acumen; exceptional storytelling and program management; bachelor's in Business/Economics required; MBA preferred.
3w
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Technical Presales – Strategic Account Manager (Massachusetts)
Boston or Amsterdam
RemoteFull Time
10+ YOE10+ years in technical presales for B2B SaaS, deep NPS/CX expertise, solution architecture and integration experience, proven enterprise presales and account management skills, bachelor's degree required.
Salesforce
3w
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Consumer Experience Strategy Lead
Cambridge or Morristown
$134k-$193k/yr OnsiteFull Time
7+ YOEBachelor's or equivalent experience,7+ years CX/UX strategy experience at large/global organizations,digital product and measurement expertise,strong analytics,communication,and stakeholder leadership;international experience and professional English.
1mo
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MEP Commissioning Engineer
New York City or Boston
OnsiteFull Time
Socotec: Provides testing, inspection, and certification services for building safety.
7+ YOEBachelor's in Mechanical or Electrical Engineering, 7+ years building industry experience, 5+ years commissioning experience, familiarity with ASHRAE/NYC codes and Cx processes, experience with BlueRithm/Cx Alloy/Bluebeam/Procore and Building Management Systems; PE/CxA/LEED preferred.
BlueRithm, Cx Alloy, Bluebeam, Procore, Building Management Systems, Microsoft Office, IR thermometers, light meters, CO2 meters, IR cameras
1w
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Head of Brand
Boston or Jersey City or Merrimack or Smithfield
$125k-$258k/yr OnsiteFull Time
10+ YOE10+ years marketing/CX experience, extensive brand leadership, ability to operationalize brand across customer experience and product, strong analytical and communication skills.
2d
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Supervisory Statistician
Washington or Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin
$126k-$164k/yr OnsiteFull Time
1+ YOEExperience leading enterprise CX analytics, developing data governance and BI strategies, supervising analytical teams, and meeting specialized statistical education/coursework requirements for GS-15.
3w
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Head of Loyalty Strategy
Boston or Jersey City or Merrimack or Smithfield
$125k-$258k/yr OnsiteFull Time
10+ YOE10+ years in marketing/CX/strategy or loyalty, experience building customer-centric loyalty programs, strong people leadership, customer research and measurement skills, ability to define metrics and run test-and-learn initiatives.
2w
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Principal PCIe Subsystem RTL lead
San Jose or Santa Clara or Austin or Seattle or Boston
HybridFull Time
10+ YOE10+ years digital IC design experience with 4+ years PCIe subsystem design/integration, strong SystemVerilog RTL skills, experience integrating PCIe controller/SerDes PHY, multi-clock-domain design, and ability to lead architectural work.
SystemVerilog, UVM, PCIe, CXL, SerDes
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