12 cx operations jobs at 9 companies in Los Angeles, CA
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Director, Customer Experience (CX)
Irvine, California, United States
$171k-$300k/yr HybridFull Time
10+ YOE10+ Mgmt10+ years in senior CX/operations roles; MBA preferred; experience with AI-enabled/digital CX transformations; ability to embed CX in automation and tech initiatives.
1mo
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CX Manager, Customer Trust & Risk Operations
Los Angeles, California, United States
$110k-$125k/yr OnsiteFull Time
4+ YOE4+ years in fraud prevention, risk operations, payments or related fields; strong analytics, vendor and stakeholder management, chargeback experience, and familiarity with fraud indicators and access governance.
Shopify
2mo
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Associate, Cx Campaign Operations - Strategic Bets
San Francisco or New York or Seattle or Chicago or Los Angeles or Tempe or Denver or Boston or Austin or Washington
$71k-$105k/yr OnsiteFull Time
1+ YOE1-3 years retention/email or lifecycle marketing experience; hands-on CRM/ESP and marketing automation experience; basic HTML, SQL, and analytics skills; strong communication, attention to detail, and campaign QA experience.
ESPs, marketing automation platforms, HTML, SQL, Tableau, Periscope
2w
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Associate, Cx Campaign Operations - Strategic Bets
San Francisco or New York City or Seattle or Chicago or Los Angeles or Tempe or Denver or Boston or Austin or Washington
$71k-$105k/yr OnsiteFull Time
1+ YOERequires 1–3 years in retention, email, or lifecycle marketing; CRM platform experience; basic HTML and SQL; analytics and data visualization knowledge; strong communication, organization, and cross-functional collaboration skills.
HTML, SQL, Tableau, Periscope
3mo
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Director, Customer Experience (CX)
Irvine, California, United States
$171k-$300k/yr OnsiteFull Time
10+ YOE10+ MgmtBachelor's degree in business, technology, or related field required; MBA preferred. Requires 10+ years of progressive leadership in customer experience, operations, product, or platform environments and digital CX transformation experience.
AI, automation, digital platform, UX Design, UX Research
2mo
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Customer Experience (CX) Support Specialist - WSS
Gardena, California, United States
$71k-$75k/yr OnsiteFull Time
2+ YOE2+ years communications/employee experience/training/retail operations; Bachelor’s in Communications/Business/Marketing preferred; strong written/verbal skills; Microsoft Office (Excel, PowerPoint) and Canva experience; ability to travel to stores occasionally.
Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Canva, Engage, FIELD FOX, WSS Intranet
2mo
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Customer Experience (CX) Support Specialist - WSS
Gardena, California, United States
$71k-$75k/yr OnsiteFull Time
2+ YOE2+ years in communications, employee experience, training, retail operations or related; bachelor\u0002s preferred; strong written/verbal skills; Microsoft Office (Excel, PowerPoint) and content creation experience; Canva and AI tools preferred; occasional store travel.
Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Canva, WSS Intranet, Engage
2mo
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Customer Experience (CX) Support Specialist - WSS
Gardena, California, United States
$71k-$75k/yr OnsiteFull Time
2+ YOE2+ years experience in communications, employee experience, training, retail operations or related field; Bachelor's preferred; strong written/verbal skills; proficiency with Microsoft Office (Excel, PowerPoint), Canva, and content/communication tools; ability to travel to stores occasionally.
Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Canva, Engage, WSS Intranet
1mo
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Coordinator, E-commerce (Operations & Site Experience)
Los Angeles, California, United States
$65k-$70k/yr HybridFull Time
0+ YOEBachelor's preferred,0–2 years ecommerce/site merchandising or UX/CX experience,attention to detail,Shopify familiarity,Google Analytics and Excel/Sheets proficiency,excellent communication.
Shopify, Google Analytics, Shopify Analytics, Microsoft Excel, Google Sheets
1w
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AI Program Enablement Senior Manager
Seattle or Wisconsin or Milwaukee or Denver or Dallas or United States or Portland or Irvine or Phoenix
$132k-$206k/yr HybridFull Time
8+ YOEBachelor's degree and 8 years of experience in marketing operations, sales enablement, CX enablement, digital transformation, AI enablement, program management, or related roles; generative AI knowledge required.
GPT, AI agents, LinkedIn, Facebook, Instagram
6d
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Experience Enablement & Development Lead
Santa Monica, California, United States
$70k-$80k/yr OnsiteFull Time
3+ YOERequires 3–5 years in customer-facing operations and 3–5 years in training, quality, education, or CX programs; strong communication, facilitation, process, and program management skills. Bachelor's preferred.
Quality Assurance, Customer Satisfaction (CSAT)
2mo
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CXO Senior AI Automation Specialist
San Jose or Draper or New York City or Seattle or Los Angeles County or Austin or Houston or Massachusetts or Utah or Florida or North Carolina or California or United States
$97k-$143k/yr OnsiteFull Time
Experience automating CX workflows, deploying automations across Slack and Salesforce, measuring operational reliability, and partnering with data teams; familiarity with DevRev, Cresta, dbt, Redshift, and Trino is preferred. Must be authorized to work in the US (no visa sponsorship).
Slack, Salesforce, DevRev, Cresta, dbt, Redshift, Trino, MCP