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CX Operations Manager
Miami or Phoenix
RemoteFull Time
5+ YOE5+ years CX/ops experience building dashboards, data pipelines, QA tooling, and CX tech stack; strong analytics, BI and reporting, CX system administration (Intercom preferred), advanced Excel/Sheets, BI tools, SQL/Python a plus.
Intercom, Microsoft Excel, Google Sheets, Looker, Tableau, Metabase, SQL, Python
3mo
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Senior Manager, CX Operations
United States
$160k-$220k/yr RemoteFull Time
8+ YOE8+ years in operations/strategy focused on customer support, CX, or similar; proven AI/automation driven process transformations; SaaS experience; strong data analysis and stakeholder influence; proficient with Salesforce, ClickUp, Zendesk.
Salesforce, ClickUp, Zendesk, Retool, Zapier, Make, ChatGPT, Claude, Gemini
2mo
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Leader, CX Enablement
Atlanta, Georgia, United States
OnsiteFull Time
AssuranceAmerica: Provides auto and renters insurance for high-risk drivers.
12+ YOE7+ Mgmt12+ years in customer experience, quality assurance, CX strategy; enterprise-scale CX capability leadership; executive presence; strategic and data-driven; proven leadership.
1w
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CX Consultant
United States
RemoteFull Time
3+ YOE3+ years consulting experience, 2+ years data analysis, bachelor's or master's degree, proficiency with Excel/Power Query/Power Pivot, PowerPoint, Power BI or Tableau, experience with VoC and survey methods, strong communication.
Microsoft Excel, Power Query, Power Pivot, Microsoft PowerPoint, Power BI, Tableau, Qualtrics, Medallia
3d
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Associate Manager, CX Workforce Operations
Nashville, Tennessee, United States
HybridFull Time
3+ YOE3+ years in customer service operations and performance analytics; experience with workforce management and CRM platforms (Aspect, Salesforce, AWS Connect); strong analytical, communication, and partner-management skills.
Aspect, Salesforce, AWS Connect
1mo
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Director, Customer Experience (CX)
Irvine, California, United States
$171k-$300k/yr HybridFull Time
10+ YOE10+ Mgmt10+ years in senior CX/operations roles; MBA preferred; experience with AI-enabled/digital CX transformations; ability to embed CX in automation and tech initiatives.
1mo
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CX Product Business Partner
New York or San Francisco or Salt Lake City or United States or Australia or Canada or South America
$108k-$135k/yr HybridFull Time
5+ YOE5+ years in CX, product operations, or CX strategy at fintech/SaaS; experience partnering with product and engineering, data fluency, PRD/launch lifecycle, and AI/chatbot workflow knowledge.
1mo
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CX Architect
New York City, New York, United States
$160k-$210k/yr HybridFull Time
8+ YOE8+ years in strategy/operations/analysis with 4+ years in revenue operations at a hypergrowth AI/SaaS company; 1+ year owning P&L or business outcomes; strong quantitative modeling, executive presence, and experience applying AI to workflows.
Clay
3w
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Manager, CX AI Strategy
Seattle or New York City or Salt Lake City or San Francisco or Vancouver
$142k-$177k/yr HybridFull Time
4+ YOE1+ Mgmt4+ years in CX strategy/AI operations or related function; 1+ year managing or developing a team of 4+; experience owning AI/automation initiatives in support; strong analytical, technical fluency with AI-enabled CX platforms, and clear communication.
Sierra
1mo
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CX Manager- ERP Integration Solution & AI Operations
Mountain View, California, United States
$145k-$155k/yr HybridFull Time
4+ YOE4+ years hands-on ERP implementation or integration experience; strong P2P/finance operations knowledge; experience with Intacct, NetSuite, QBO, QBD, SAP, Microsoft Dynamics, Sage, Acumatica, or Oracle; API/integration troubleshooting; AI-assisted workflows; 3rd-level support and solution design experience.
Intacct, NetSuite, QBO, QBD, SAP, Microsoft Dynamics, Sage, Acumatica, Oracle, API, ChatGPT Enterprise, Billy
3w
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Lead, CX Workflow Support
Carol Stream, Illinois, United States
$52k-$61k/yr OnsiteFull Time
4+ YOEBachelor's or equivalent experience, 4–8 years in production coordination/print/Direct Mail, demonstrated informal leadership, data/file handling, QA and workflow management, strong communication and organizational skills.
3mo
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Sr. CX Programs & Automation Manager
New York City, New York, United States
$130k-$160k/yr HybridFull Time
7+ YOE7–10+ years in CX operations, support product management, or technical program management; hands-on AI/automation experience in support; cross-functional collaboration; strong product thinking; able to configure and iterate with SaaS tools.
Zendesk AI, Intercom, Decagon
2w
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Manager, CX Programs
United States
$100k-$161k/yr RemoteFull Time
7+ YOE3+ MgmtBachelor's degree, 7+ years program/project management in customer operations or SaaS, 3+ years people management, experience with business continuity/compliance programs, applied AI/LLMs and automation, strong analytics and communication.
LLMs, AI, automation platforms, project management tools, BI tools
3w
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CX Trainer - Washington, DC - Hybrid
Washington, District of Columbia, United States
$55k-$79k/yr HybridFull Time
5+ YOE5–7 years delivering corporate training; experience with instructor-led onboarding, performance improvement, and operational readiness; strong facilitation, communication, and adult learning skills.
1w
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CX Manager, Customer Trust & Risk Operations
Los Angeles, California, United States
$110k-$125k/yr OnsiteFull Time
4+ YOE4+ years in fraud prevention, risk operations, payments or related fields; strong analytics, vendor and stakeholder management, chargeback experience, and familiarity with fraud indicators and access governance.
Shopify
1d
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Pharmacy Senior CX Professional
United States
$71k-$98k/yr RemoteFull Time
5+ YOE5+ years in consumer operations/experience, experience analyzing NPS/CAHPS/HOS or other voice-of-customer data, strong analytic and storytelling skills, ability to influence cross-functional teams and support continuous improvement.
3mo
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Vice President Customer Experience (CX)
Waukesha, Wisconsin, United States
OnsiteFull Time
10+ YOE15+ MgmtBachelor degree in business/finance/operations; 10 years CX leadership; 15 years progressive leadership.
CRM, ERP, Ecommerce
2mo
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Business Operations Director, CX
Chicago or Dallas
$138k-$160k/yr HybridFull Time
10+ YOE10+ years in strategy/ops at high-growth SaaS; AI experience; strong BI (Tableau) and cloud data (GCP); Salesforce proficiency; excellent communication; independent problem-solver.
Tableau, Salesforce, GCP, MS Office
3mo
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Senior Manager, Customer Experience Technical Operations
United States
$110k-$138k/yr HybridFull Time
8+ YOE1+ Mgmt8+ years in CX tools/platforms; strong CX ops, AI enablement, vendor management; leadership of a small team; cross-functional collaboration.
CRM, Ticketing, AI/Chat, Kustomer, Zendesk, Intercom
2mo
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AI Operations Manager | Agentic CX
New York City or San Francisco
$170k-$290k/yr HybridFull Time
5+ YOE5+ years in product management, applied AI, or product operations; hands-on experience with AI tools and workflows; strong data and AI evaluation skills; operationally focused and customer-obsessed; excellent communication.
Cursor, Claude Code, Codex, Ramp Inspect, Ramp Glass, Ramp Research, Ramp Skills
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