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2 cx operations manager jobs at 2 companies in Fairview, TN

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Associate Manager, CX Workforce Operations
Nashville, Tennessee, United States
HybridFull Time
Warby Parker
Warby ParkerNYSE: WRBY: Direct-to-consumer eyewear and eye care provider.
3+ YOE3+ years in customer service operations and performance analytics; experience with workforce management and CRM platforms (Aspect, Salesforce, AWS Connect); strong analytical, communication, and partner-management skills.
Aspect, Salesforce, AWS Connect
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CX Operations Enablement Specialist
Nashville, Tennessee, United States
$63k-$75k/yr HybridFull Time
Metropolis Technologies
Metropolis Technologies: Building AI for the real world with a computer vision platform for checkout-free payment and mobility services.
Experience managing knowledge bases, help centers, or SOP systems; customer support or operations experience; technical writing; translating legal requirements; project management; and AI tool experience.
Gladly, Zendesk, Guru, Confluence, Claude, Gemini, ChatGPT, Intercom, CRM, AI Agent (Parker), LLMs
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