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16 cx operations manager jobs at 11 companies in Pleasanton, CA

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CX Manager- ERP Integration Solution & AI Operations
Mountain View, California, United States
$145k-$155k/yr HybridFull Time
Stampli
Stampli: AI-powered accounts payable and financial operations automation platform.
4+ YOE4+ years hands-on ERP implementation or integration experience; strong P2P/finance operations knowledge; experience with Intacct, NetSuite, QBO, QBD, SAP, Microsoft Dynamics, Sage, Acumatica, or Oracle; API/integration troubleshooting; AI-assisted workflows; 3rd-level support and solution design experience.
Intacct, NetSuite, QBO, QBD, SAP, Microsoft Dynamics, Sage, Acumatica, Oracle, API, ChatGPT Enterprise, Billy
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1mo
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Manager, CX AI Strategy
Seattle or New York City or Salt Lake City or San Francisco or Vancouver
$142k-$177k/yr HybridFull Time
Brex
Brex: Corporate cards and spend management software for businesses.
4+ YOE1+ Mgmt4+ years in CX strategy/AI operations or related function; 1+ year managing or developing a team of 4+; experience owning AI/automation initiatives in support; strong analytical, technical fluency with AI-enabled CX platforms, and clear communication.
Sierra
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Manager, CX AI Strategy
New York City or Salt Lake City or San Francisco or Seattle or Vancouver
$142k-$177k/yr HybridFull Time
Brex
Brex: Corporate cards and spend management software for businesses.
4+ YOE1+ Mgmt4+ years in CX strategy/AI operations or related function, 1+ year managing a team of 4+ ICs, proven experience owning AI/automation in support, technical fluency with AI-enabled CX platforms, strong analytical and communication skills.
Sierra
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1mo
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Manager, CX AI Strategy
San Francisco or New York City or Salt Lake City or Seattle or Vancouver
$142k-$177k/yr HybridFull Time
Brex
Brex: Corporate cards and spend management software for businesses.
4+ YOE1+ Mgmt4+ years in CX strategy/AI operations, 1+ year managing/developing teams of 4+ ICs, experience owning AI automation in support, product-minded builder, strong analytics and cross-functional collaboration.
Sierra
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Strategy & Operations Manager, CX
New York City or San Francisco
$160k-$190k/yr HybridFull Time
GlossGenius
GlossGenius: All-in-one business management platform for beauty and wellness professionals.
5+ YOE5+ years in strategic operations, experience building AI automation workflows, strong SQL and data analysis, cross-functional partnership, stakeholder communication and presentation skills.
SQL
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1mo
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Manager, CX AI Strategy
Salt Lake City or New York City or San Francisco or Seattle or Vancouver
$126k-$157k/yr HybridFull Time
Brex
Brex: Corporate cards and spend management software for businesses.
4+ YOE1+ Mgmt4+ years in CX strategy/AI operations or related function, 1+ year managing a team of 4+, proven ownership of AI/automation initiatives, product-minded builder, strong analytics and technical fluency, excellent communication.
Sierra
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Director, CX Delivery Central Operations
San Francisco, California, United States
$239k-$265k/yr OnsiteFull Time
Uber
UberNYSE: UBER: A technology platform for transportation, delivery, and freight.
12+ YOE12+ years leading analytics/strategy/program teams; deep experience building data platforms, AI/ML, LLMs, and automation; strong stakeholder leadership and product mindset; technical fluency with SQL and Python.
SQL, Python, LLMs
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CX Ops Associate Analyst
United States or San Francisco
$60k-$95k/yr HybridFull Time
Cribl
Cribl: Develops software for observability and telemetry data management.
2+ YOEBA/BS preferred,2-3 years customer operations or related experience,program management skills,strong communication,experience with Gainsight,Google Workspace,Zoom,Slack,and willingness to work occasional hours outside standard schedule.
Gainsight, Google Workspace, Zoom, Slack
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6d
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Product Operations Manager, Talent Experience
San Francisco or New York City or London
$140k-$210k/yr OnsiteFull Time
Mercor
Mercor: Connecting expert human intelligence with frontier AI model development.
3+ YOERequires 3+ years in product operations, technical program management, support, CX, implementation consulting, or similar operations; SQL proficiency, coding-agent familiarity, ownership, systems thinking, and cross-functional communication.
SQL
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GTM Systems and Business Process Manager - Renewals and CX
San Francisco, California, United States
$185k-$210k/yr HybridFull Time
Asana
AsanaNYSE: ASAN: Software platform for team project management and workflow automation.
7+ YOE7+ years in business/revenue/process operations supporting go-to-market teams; translates field insights into technical requirements; experience with renewals or customer success preferred; strong communication and process skills; familiarity with AI CSM tools.
Salesforce, QuadSci, Trig.ai
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6d
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Program Leader, Global U4B CX
Chicago or New York City or San Francisco
$146k-$180k/yr OnsiteFull Time
Uber
UberNYSE: UBER: A technology platform for transportation, delivery, and freight.
5+ YOERequires 5 years of experience in program management, process engineering, strategy, consulting, or operations and a bachelor's degree or equivalent practical experience. B2B, metrics, AI, automation, and global operations experience preferred.
AI, automation
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2mo
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Customer Experience Strategy & Operations Lead
New York City or San Francisco
$230k-$270k/yr OnsiteFull Time
Notion
Notion: Provides a unified workspace for notes, documents, and project management.
8+ YOE3+ Mgmt8+ years in customer support/success strategy & operations, 3+ years people leadership, strong project management, analytics, and AI-first approach; experience with CX tech stack and forecasting.
Zendesk, Gainsight, Decagon
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1mo
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People Partner Lead, CX
Scottsdale or Denver or San Francisco or New York City
$158k-$229k/yr HybridFull Time
Gusto
Gusto: Cloud-based payroll and HR software for small businesses.
10+ YOE10+ years HRBP/People Partner experience supporting large operational/customer-facing orgs; prior people management; strong execution, org design, workforce planning, and comfort with People data and AI tools.
Workday, gPulse
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Hardware Engineering Operations / Manufacturing, AVP
San Jose or China or Asia
OnsiteFull Time
Astera Labs
Astera LabsNASDAQ: ALAB: Designs connectivity solutions for cloud and AI infrastructure.
15+ YOEBachelor's in EE or related, 15+ years hardware manufacturing experience leading cable/PCBA/module/system manufacturing, proven CM/ODM management in Asia, NPI/DFM/mass-ramp expertise, international travel ability.
CXL, Ethernet, NVLink, PCIe, UALink, COSMOS
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Director, Pricing Strategy
San Jose, California, United States
$200k-$250k/yr OnsiteFull Time
Astera Labs
Astera LabsNASDAQ: ALAB: Designs connectivity solutions for cloud and AI infrastructure.
10+ YOEBachelor's degree and 10+ years in pricing strategy or related commercial roles in semiconductor/technology, strong financial modeling, pricing governance, customer engagement, and cross-functional leadership.
CXL, Ethernet, NVLink, PCIe, UALink, COSMOS
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Sr. Director Marketing, North America
San Francisco, California, United States
$250k-$275k/yr OnsiteFull Time
MoEngage
MoEngage: Omnichannel customer engagement platform providing marketing automation and analytics.
12+ YOE5+ Mgmt12+ years in B2B marketing for high-growth enterprise SaaS; leading NA region; build and own regional marketing, pipeline, and brand; strong MarTech domain knowledge; executive presence; hands-on operator.
MarTech, CDP, Marketing Automation, CX
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