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16 cx operations manager jobs at 13 companies in Berkeley, CA

1mo
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CX Manager- ERP Integration Solution & AI Operations
Mountain View, California, United States
$145k-$155k/yr HybridFull Time
Stampli
Stampli: AI-powered accounts payable and financial operations automation platform.
4+ YOE4+ years hands-on ERP implementation or integration experience; strong P2P/finance operations knowledge; experience with Intacct, NetSuite, QBO, QBD, SAP, Microsoft Dynamics, Sage, Acumatica, or Oracle; API/integration troubleshooting; AI-assisted workflows; 3rd-level support and solution design experience.
Intacct, NetSuite, QBO, QBD, SAP, Microsoft Dynamics, Sage, Acumatica, Oracle, API, ChatGPT Enterprise, Billy
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2w
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Manager, CX AI Strategy
New York City or Salt Lake City or San Francisco or Seattle or Vancouver
$142k-$177k/yr HybridFull Time
Brex
Brex: Corporate cards and spend management software for businesses.
4+ YOE1+ Mgmt4+ years in CX strategy/AI operations or related function, 1+ year managing a team of 4+ ICs, proven experience owning AI/automation in support, technical fluency with AI-enabled CX platforms, strong analytical and communication skills.
Sierra
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2w
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Manager, CX AI Strategy
Seattle or New York City or Salt Lake City or San Francisco or Vancouver
$142k-$177k/yr HybridFull Time
Brex
Brex: Corporate cards and spend management software for businesses.
4+ YOE1+ Mgmt4+ years in CX strategy/AI operations or related function; 1+ year managing or developing a team of 4+; experience owning AI/automation initiatives in support; strong analytical, technical fluency with AI-enabled CX platforms, and clear communication.
Sierra
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2w
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Manager, CX AI Strategy
San Francisco or New York City or Salt Lake City or Seattle or Vancouver
$142k-$177k/yr HybridFull Time
Brex
Brex: Corporate cards and spend management software for businesses.
4+ YOE1+ Mgmt4+ years in CX strategy/AI operations, 1+ year managing/developing teams of 4+ ICs, experience owning AI automation in support, product-minded builder, strong analytics and cross-functional collaboration.
Sierra
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2w
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Manager, CX AI Strategy
Salt Lake City or New York City or San Francisco or Seattle or Vancouver
$126k-$157k/yr HybridFull Time
Brex
Brex: Corporate cards and spend management software for businesses.
4+ YOE1+ Mgmt4+ years in CX strategy/AI operations or related function, 1+ year managing a team of 4+, proven ownership of AI/automation initiatives, product-minded builder, strong analytics and technical fluency, excellent communication.
Sierra
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1mo
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CX Product Business Partner
New York or San Francisco or Salt Lake City or United States or Australia or Canada or South America
$108k-$135k/yr HybridFull Time
Flex
Flex: A financial platform allowing renters to split monthly rent payments.
5+ YOE5+ years in CX, product operations, or CX strategy at fintech/SaaS; experience partnering with product and engineering, data fluency, PRD/launch lifecycle, and AI/chatbot workflow knowledge.
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2mo
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AI Operations Manager | Agentic CX
New York City or San Francisco
$170k-$290k/yr HybridFull Time
Ramp
Ramp: Financial operations platform for corporate cards and spend management.
5+ YOE5+ years in product management, applied AI, or product operations; hands-on experience with AI tools and workflows; strong data and AI evaluation skills; operationally focused and customer-obsessed; excellent communication.
Cursor, Claude Code, Codex, Ramp Inspect, Ramp Glass, Ramp Research, Ramp Skills
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6d
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Lead, GM Energy CX Transformation – Care Operations
Warren or Mountain View or United States
$93k-$140k/yr HybridFull Time
General Motors
General MotorsNYSE: GM: Manufactures and sells automobiles and automotive parts globally.
5+ YOEBachelor's degree,5+ years in operations or customer experience transformation,CRM and analytics experience,program management skills,CRM/tool ownership,ability to travel up to 25%.
Salesforce, Microsoft Office, Power BI, Lucid, OneCRM, CRM2
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2mo
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Product Operations Specialist
Mountain View, California, United States
$107k-$130k/yr HybridFull Time
EarnIn
EarnIn: Provides immediate access to earned wages through a mobile app.
3+ YOE3+ years in product operations or CX, degree or equivalent, strong analytical, cross-functional leadership, and ability to work in fast-paced fintech environment.
CRM, Data analysis tools, AI tooling
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6d
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GTM Systems and Business Process Manager - Renewals and CX
San Francisco, California, United States
$185k-$210k/yr HybridFull Time
Asana
AsanaNYSE: ASAN: Software platform for team project management and workflow automation.
7+ YOE7+ years in business/revenue/process operations supporting go-to-market teams; translates field insights into technical requirements; experience with renewals or customer success preferred; strong communication and process skills; familiarity with AI CSM tools.
Salesforce, QuadSci, Trig.ai
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1mo
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Customer Experience Strategy & Operations Lead
New York City or San Francisco
$230k-$270k/yr OnsiteFull Time
Notion
Notion: Provides a unified workspace for notes, documents, and project management.
8+ YOE3+ Mgmt8+ years in customer support/success strategy & operations, 3+ years people leadership, strong project management, analytics, and AI-first approach; experience with CX tech stack and forecasting.
Zendesk, Gainsight, Decagon
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2w
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People Partner Lead, CX
Scottsdale or Denver or San Francisco or New York City
$158k-$229k/yr HybridFull Time
Gusto
Gusto: Cloud-based payroll and HR software for small businesses.
10+ YOE10+ years HRBP/People Partner experience supporting large operational/customer-facing orgs; prior people management; strong execution, org design, workforce planning, and comfort with People data and AI tools.
Workday, gPulse
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1mo
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Hardware Engineering Operations / Manufacturing, AVP
San Jose or China or Asia
OnsiteFull Time
Astera Labs
Astera LabsNASDAQ: ALAB: Designs connectivity solutions for cloud and AI infrastructure.
15+ YOEBachelor's in EE or related, 15+ years hardware manufacturing experience leading cable/PCBA/module/system manufacturing, proven CM/ODM management in Asia, NPI/DFM/mass-ramp expertise, international travel ability.
CXL, Ethernet, NVLink, PCIe, UALink, COSMOS
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5d
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Manager, Consumer Experience
San Leandro, California, United States
$131k-$145k/yr OnsiteFull Time
Torani
Torani: Manufacturer of flavoring syrups and sauces for beverages.
8+ YOE8+ years in customer experience/contact center operations, experience with outsourced contact center partners, strong communication, analytics, and ability to lead cross-functional CX initiatives.
Salesforce Service Cloud, Zendesk, Five9
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6d
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Director Digital Marketing
Napa or San Francisco or Sherman Oaks or Austin or East Lansing or Okemos or Overland Park or Mechanicsburg or Lancaster or Chantilly or Charlotte or Birmingham or Ridgeland or Jacksonville or Miramar
$131k-$172k/yr HybridFull Time
The Doctors Company
The Doctors Company: Provides medical professional liability insurance and risk management services.
10+ YOE5+ MgmtBachelor's degree required, Master's preferred. 10+ years in marketing technology/digital marketing/CRM/marketing operations and 5+ years people leadership; experience with data, analytics, CX, and MarTech strategy.
CRM, AI, A/B testing
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1mo
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Sr. Director Marketing, North America
San Francisco, California, United States
$250k-$275k/yr OnsiteFull Time
MoEngage
MoEngage: Omnichannel customer engagement platform providing marketing automation and analytics.
12+ YOE5+ Mgmt12+ years in B2B marketing for high-growth enterprise SaaS; leading NA region; build and own regional marketing, pipeline, and brand; strong MarTech domain knowledge; executive presence; hands-on operator.
MarTech, CDP, Marketing Automation, CX
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